SOCIAL TELECOMS C.I.C.

Hosted Telephony SaaS

Hosted Telephony SaaS provides secure, cloud‑based voice communication with call handling, voicemail, numbering and reporting. It enables organisations to modernise telephony ahead of the analogue switch‑off, delivering resilient, scalable digital voice services without on‑premise infrastructure. The service supports flexible working and integrates with wider unified communications platforms.

Features

• Cloud-hosted PBX with call routing, queues and IVR.
• SIP-based telephony with flexible numbering options.
• Voicemail-to-email and message management tools.
• Real‑time call analytics and reporting.
• Softphone support for desktop and mobile devices.
• Geographic and non‑geographic number provisioning.
• Multi‑site configuration and extension management.
• Secure signalling and media encryption.
• Simple admin portal for user and device management.
• Integration options via SIP or API endpoints.

Benefits

• Modernise telephony easily with cloud‑based hosted PBX.
• Enable flexible working through device‑agnostic softphone support.
• Reduce maintenance needs by removing on‑premise equipment.
• Improve operational visibility using real‑time analytics.
• Manage users quickly using an intuitive admin portal.
• Support multi‑site organisations with centralised numbering.
• Lower running costs through efficient SIP provisioning.
• Enhance service reliability using cloud architecture.
• Simplify adoption with user‑friendly calling features.
• Improve responsiveness with streamlined call‑routing flows.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

637832840277964

Contact

Rob Mottram
01743299555
accounts@socialtelecoms.org.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service quality depends on the customer’s internet connection and local network configuration. Number porting follows national carrier processes and may introduce delays outside supplier control. Some integrations depend on SIP or API compatibility and may require customer‑provided technical resources. Advanced features such as call recording, encryption or device provisioning may require compatible hardware or updated firmware. Local network limitations such as insufficient bandwidth, poor Wi‑Fi coverage or restrictive firewalls may impact performance. Geographic number availability may vary by region. Service functionality remains subject to upstream updates and changes from the hosted platform provider.
• System requirements:
  • Stable broadband connection for SIP voice services.
  • QoS-enabled LAN for improved call quality.
  • Supported VoIP devices or softphones.
  • Firewall allowing SIP and RTP traffic.
  • Adequate upstream bandwidth for concurrent calls.
  • Updated operating systems on user devices.
  • Access to admin portal via modern browser.
  • Compatible SIP endpoints for provisioning.
  • Reliable power and network for IP phones.
  • Optional CRM licence for SIP integrations.

User support

• Email or online ticketing support: Yes
• Support response times: Our UK‑based service desk provides fast, structured responses through email and online ticketing. All support requests automatically generate a ticket reference with immediate acknowledgement. We aim for first‑time‑fix wherever possible, with triage undertaken on receipt and escalation paths for more complex issues. Standard operating hours are 08:00–18:00 Monday to Friday, with extended support and escalation available for service‑impacting issues. Queries submitted via our ticketing portal receive instant confirmation and are picked up in real‑time by our support specialists. Our processes are designed to ensure prompt responses, transparent updates, and clear communication throughout fault resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Social Telecoms' web‑based communication components are developed and tested against recognised accessibility standards, including WCAG 2.1 AA. As part of its quality assurance processes, Social Telecoms validates compatibility with screen readers, keyboard-only operation, and common browser accessibility tools to ensure users with assistive technologies can navigate and interact with chat interfaces effectively.; Its web chat UI components follow accessible design principles, including clear focus states, semantic markup, scalable text, and ARIA labelling where appropriate. Social Telecoms conducts regular regression testing as part of its software release cycle to maintain consistent accessibility performance.; When deploying Social Telecoms services, we configure customer-facing chat interfaces to align with accessibility expectations—ensuring clear interface structure, accessible messaging flows and properly labelled controls. We incorporate customer accessibility feedback where available, ensuring deployed chat experiences remain usable for diverse user needs.; Together, Social Telecoms’ vendor-led testing and our accessibility‑aware configurations ensure the resulting web chat environment is inclusive and compatible with a wide range of assistive technologies.
• Onsite support: Yes
• Support levels: We provide a tiered support model designed for cloud communications, collaboration and IoT services delivered under Lots 2b and 3. All Buyers receive 24/7 access to our customer portal for ticket logging, tracking and knowledge base resources.; Standard Support is included at no additional cost and provides business hours coverage (08:00–18:00, Monday–Friday) with target response times of under 8 hours for high priority issues. Incidents are managed by our L1 Service Desk, which delivers triage, diagnostics and first time fix wherever possible. This tier does not include a Technical Account Manager (TAM) or Cloud Support Engineer (CSE).; Professional Support is suited to production environments requiring faster response and deeper technical expertise. Charged at 10–15% of annual contract value, it delivers accelerated SLAs (under 4 hours for critical issues) and includes escalation to L2 specialists, supported by a shared pool of CSEs.; Enterprise Support is designed for mission critical services and provides full 24×7×365 cover, including UK based out of hours support, sub 1 hour critical response and executive level L3 escalation. A named TAM provides strategic guidance, service reviews and proactive optimisation. This tier is typically 15–20% of annual contract value.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Social Telecoms provides structured onboarding across all hosted telephony and UC platforms we deliver. This includes discovery sessions, requirements mapping, call‑flow design, configuration, device provisioning and number porting.; Training is delivered via administrator training, end‑user documentation, video tutorials, posters, and optional instructor‑led or on‑site training.; We also provide adoption resources and user guides tailored for the housing sector, and our account management team supports change management throughout deployment.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract call statistics, call recordings, configuration data and number inventories through the admin portal. Where legacy systems are involved, call-detail records (CDRs) can be retrieved via portal or FTP depending on configuration.; Social Telecoms supports customers in exporting these datasets and in preparing migration files for any new telephony or UC provider.
• End-of-contract process: Social Telecoms manages the complete offboarding process, including number porting, call‑flow wind‑down, deactivation of services, and final billing. We coordinate closely with the customer to maintain continuity, introducing temporary call routing if required.; Administrators receive guidance on data extraction, user deactivation and closure of integrations. Once all services are stopped and data has been retrieved, the system is securely deprovisioned.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Social Telecoms' mobile softphone supports calling through a lightweight, battery‑conscious app designed for users moving between networks. Mobile devices shift between Wi‑Fi and cellular, so the softphone relies on proxy registration and push notifications to preserve battery life while ensuring call delivery.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our communication components are developed/tested against accessibility standards. We validate compatibility with screen readers, keyboard-only operation, and common browser tools, ensuring users can navigate/interact with chat interfaces.; Web chat UI follows accessible design principles, clear focus states, semantic markup, scalable text, and ARIA labelling. We conduct regression testing as part of software release cycle to maintain performance.; We configure chat interfaces to align with accessibility expectations—ensuring clear interface structure, accessible messaging and labelled controls. We incorporate customer feedback, ensuring deployed chat experiences remain usable for user needs.; Testing and accessibility‑aware configurations ensure web chat environments are inclusive/compatible with assistive technologies.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Social Telecoms' web‑based communication components are developed and tested against recognised accessibility standards, including WCAG 2.1 AA. As part of its quality assurance processes, Social Telecoms validates compatibility with screen readers, keyboard-only operation, and common browser accessibility tools to ensure users with assistive technologies can navigate and interact with chat interfaces effectively.; Its web chat UI components follow accessible design principles, including clear focus states, semantic markup, scalable text, and ARIA labelling where appropriate. Social Telecoms conducts regular regression testing as part of its software release cycle to maintain consistent accessibility performance.; When deploying Social Telecoms services, we configure customer-facing chat interfaces to align with accessibility expectations—ensuring clear interface structure, accessible messaging flows and properly labelled controls. We incorporate customer accessibility feedback where available, ensuring deployed chat experiences remain usable for diverse user needs.; Together, Social Telecoms’ vendor-led testing and our accessibility‑aware configurations ensure the resulting web chat environment is inclusive and compatible with a wide range of assistive technologies.
• API: Yes
• What users can and can't do using the API: Can retrieve call detail records programmatically (legacy CDR API existed and was sunset in 2024) and access CDR via FTP; current docs emphasise portal/FTP access.; Integrate softphone/desktop presence and browser click‑to‑dial (extensions and app), plus SIP trunking with third‑party PBXs (e.g., 3CX).; ; Can’t (based on available public/KB info); No published, modern REST suite for full hosted PBX object management (e.g., programmatically creating users, queues, IVRs) is documented on public KB/site; provisioning is primarily via the web portal/zero‑touch device flows.; No current CDR REST (legacy API is deprecated), so event webhooks and programmable call control aren’t publicly advertised like CCaaS providers.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Social Telecoms allows customisation primarily through its Hosted PBX web portal, where users configure call queues, IVRs, time‑based routing, call recording policies, reporting, device provisioning profiles, and number management. The platform supports plug‑and‑play provisioning for phones from major vendors, enabling granular per‑device customisation.; Advanced features including call statistics, MiFID/PCI recording settings, routing logic, conferencing options, and caller‑ID presentation can be tailored per user, per group, or per number. Softphone and desktop apps add user‑level customisation for presence, call handling options, and contact integration.; For integrations, Social Telecoms supports SIP trunking customisation with third‑party PBXs (e.g. 3CX, Mitel, Avaya), enabling bespoke routing, failover logic, and hybrid deployments.; Limitations include the absence of a modern, fully public REST API for full PBX object management, as the legacy CDR API has been deprecated. Customisation relies mainly on portal configuration, SIP endpoints, and PBX‑side integrations rather than programmable APIs.

Scaling

• Independence of resources: Social Telecoms’ platform ensures tenant separation through dedicated configuration spaces, isolated routing profiles and securely partitioned call processing. Capacity scales dynamically across clustered infrastructure, preventing other organisations’ traffic from affecting performance. Redundant SIP, network and compute resources ensure continuity during busy periods, while load balancing distributes call handling evenly across the system. This architecture prevents cross‑tenant interference, ensuring each customer receives consistent performance irrespective of other users’ demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Social Telecoms’ hosted telephony platform provides metrics such as call volumes, answered/missed calls, queue performance, IVR outcomes, call durations, device status, user activity and historic call‑flow behaviour. Supervisors can view real‑time dashboards and scheduled reporting, supporting monitoring of service demand, performance and staff utilisation. Call recordings, CDRs and routing statistics can be exported for audit, compliance and analysis. Metrics are available by user, department, number or queue, enabling clear operational oversight.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Social Telecoms’ hosted telephony platform allows customers to export call statistics, routing information, configuration settings and recordings directly via the administrative portal. Call‑detail records (CDRs) can also be accessed via portal download or, where legacy configurations exist, through FTP‑based extraction. Data is provided in standard formats suitable for transfer to a successor provider. Social Telecoms assists with guidance and checks to ensure all call, configuration and number‑management data is fully collected before contract termination.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Social Telecoms’ hosted telephony services (delivered through certified carrier‑grade platforms) inherit the vendor‑backed service levels of their infrastructure partners. These environments provide high availability with built‑in redundancy, operating across multiple UK data centres aligned with Cyber Essentials Plus and ISO‑27001 security frameworks.; Although specific availability percentages are not cited directly in tool results, the platforms used by Social Telecoms are designed for continuous operation with resilient routing, failover capabilities, and active monitoring. SLA‑backed service credits are issued in line with the upstream provider’s terms, managed on behalf of the customer.
• Approach to resilience: Our service is engineered for continuous availability in line with Cloud Security Principle 2. Production workloads run across accredited Tier III+ co‑location facilities with redundant power, cooling and diverse carrier connectivity, removing single points of failure; platforms are deployed active‑active across multiple zones/regions with automatic failover and elastic scale.; For cloud telephony and contact centre workloads, the core platform uses distributed microservices and multi region operation with N+1 capacity headroom. Redundant SIP zone architecture enables signalling/media to fail over between zones without service interruption; capacity is operated below typical thresholds to absorb incidents.; Where required, a local survivability module maintains critical calling and IVR during WAN/cloud outages, with administrators able to make real time routing changes to preserve contactability. Financially backed availability commitments (including five nines for core call flows where contracted) are supported by continuous monitoring, public status transparency and routine failover tests.; For IoT estates, edge processing ensures devices continue recording and reporting if connectivity's lost; data and control changes queue locally and synchronise on reconnection. This supports property safety and compliance use cases without service degradation.; Detailed data centre architecture (physical security controls, redundancy topologies, DR test evidence and RPO/RTO) is available to authorised Buyers on request
• Outage reporting: Outage visibility is provided through:; ; Platform service‑status dashboards from the underlying providers (e.g., telephony carriers, UCaaS partners).; Email notifications from Social Telecoms and vendor systems for incident updates.; Proactive account management, where Social Telecoms monitors platform alerts and informs customers of any service degradation.; ; Customers receive communications outlining the issue, impact, mitigation, and resolution progress. Where required, Social Telecoms escalates incidents directly with infrastructure partners and coordinates recovery updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all management interfaces and support channels is restricted in line with ISO 27001, NCSC guidance and the principle of least privilege. Administrative access is limited to authorised personnel, enforced through MFA, RBAC, secure VPN gateways, and strict approval workflows. Management interfaces are isolated from public networks and protected by firewalls, IDS/IPS, network segmentation and session control policies. Support channels require verified user authentication via secure portals or encrypted communication paths. All administrative and support activities are fully logged, monitored in real time, and audited regularly to detect unauthorised attempts, ensure compliance, and maintain the integrity of privileged operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: .
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow an ISO 27001 aligned, ITIL v4 Configuration and Change Management framework ensuring full lifecycle traceability of service components. Each configuration item is uniquely identified and tracked in our CMDB, with automated discovery, version control and dependency mapping ensuring accuracy. All changes follow a formal RFC workflow that includes security, risk and service impact assessment against our ISMS controls before approval. High risk changes are reviewed by our Change Advisory Board. Pre deployment testing, back out planning and post implementation verification ensure integrity and compliance. All changes and configuration updates are logged, audited and continuously monitored for security impact.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a risk based Vulnerability Management process aligned to ISO 27001 and NCSC best practice. Threats are assessed through continuous automated scanning, configuration baselines, and analysis of intelligence from NCSC, vendor advisories, CERT/CC and CVE feeds. High severity vulnerabilities are triaged immediately, following rapid testing, and typically patched within 24–48 hours via our emergency change route; medium risk issues follow scheduled cycles, and low risk items are bundled into maintenance releases. Vulnerabilities are recorded and tracked within our ISMS, with remediation progress monitored through internal audits, patch compliance reviews and security impact assessments to ensure timely resolution and assurance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We provide continuous protective monitoring aligned to ISO 27001 and NCSC Cloud Security Principles, using SIEM, intrusion detection, and behavioural analytics to identify anomalies, unauthorised access attempts, or indicators of compromise in near real time. Logs from all core systems are ingested centrally and correlated to detect suspicious patterns within minutes. Alerts are triaged immediately by our Security Operations Team, with suspected compromises containerised or isolated at once. Critical incidents are investigated within 10–15 minutes and remediated as rapidly as possible, typically within one hour. All events undergo root cause analysis and feed into continual improvement of our security controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal Incident Management process aligned to ITIL v4 and ISO 27001, supported by pre defined playbooks for common events such as service degradation, access failures, and security related alerts. Users can report incidents via our service desk portal, email, or 24/7 telephone support, with all submissions automatically logged, categorised, and prioritised. Each incident follows a structured lifecycle—from identification and triage, through investigation and resolution, to documented closure. Major incidents trigger accelerated escalation and root cause analysis. We provide incident reports on request, including impact assessment, actions taken, and preventive measures, ensuring transparency and continuous service improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Experience the full, unrestricted Social Telecoms hosted telephony service at no cost. Access all features—call routing, IVR, analytics, user management, and softphone apps—exactly as in the paid version. Ideal for testing functionality, performance and integration before committing, with no limits, lock‑in or reduced capability.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certifitcation Ltd
• ISO/IEC 27001 accreditation date: Wednesday 21 February 2018
• What the ISO/IEC 27001 doesn’t cover: Nil
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certifitcation Ltd
• ISO 9001 accreditation date: Tuesday 6 November 2012
• What the ISO 9001 doesn’t cover: Nil
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.