MONARCH COMPUTER SOLUTIONS
Cloud Management and Support Services
Providing programme and project management support for public and private cloud environments. Assisting in the development of strategy, vision and delivery of new cloud services and providing ongoing support for existing services.
Supporting the procurement process including service definition, requirements capture and risk management.
Features
- Assistance in the development of overarching vision and strategy.
- Gap analysis between business, technical and user requirements.
- Management of client tender and clarification processes.
- Programme management for private, Defence and public cloud environments
- Project co-ordination within customer cloud environment and external dependencies.
- Project management for public and private cloud environments.
- Public cloud and Defence private cloud support.
- Risk, issue and incident management and reporting.
- Requirements capture, production of URD, technical & other specifications.
- Support to procurement process in line with JSP 655
Benefits
- Compliance with legislation, Government Digital Service and MoD standards.
- Detailed working knowledge of public sector organisational ways of working.
- Experience of JSP440, 604, 655, 745, Technology Code of Practice.
- Extensive experience of cloud support within the Maritime environment.
- Experience of Government Service Design Manual, including Digital by Default.
- Knowledge of Defence hosting Environments including MODCloud, GPaaS, AHEN.
- Liaison with external Accreditors, SAC and testers.
- Risk management and ICT Security Assurance.
- Security cleared personnel available as required.
- Support and systems integration within the land environment.
Pricing
£650 to £2,000 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stewart.robinson@monarch-cs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 3 8 4 5 5 0 0 4 7 9 1 3 5 1
Contact
MONARCH COMPUTER SOLUTIONS
Stewart Robinson
Telephone: 02392161292
Email: stewart.robinson@monarch-cs.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Working closely with the client to determine the best solution for the product or service to be delivered. Taking into account all elements and influences including: User needs, long term goals, technical and strategic road maps, budgets, connected systems and integrations. Working with the client to ensure delivery is compliant with the Technology Code of Practice and successfully delivered through the use of Agile and other suitable project and risk management best practices as appropriate for the client's needs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services (AWS)
- Crown Hosting
- Google Cloud
- Gov.UK Platform as a service (PaaS)
- IBM Cloud
- Microsoft Azure
- MOD Cloud
- Sitecore
- Umbraco
- Other
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- There are no constraints to this service, it can be tailored to the buyer's requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard response times are less than 20 minutes for all .
Standard hours of operation are 9 to 5 (UK time), Monday to Friday.
Extended and 24/7 support is available on request. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Standard support package available during normal office hours.
Extended and/or 24/7 can be offered as required, prices are bespoke based on the client's needs and infrastructure.
Support requests are triaged by a technical account manager and tickets are managed by a technical lead.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Through various strategies and policies, we aim to help the UK to meet its net-zero targets. Identifying areas where we are having a negative impact on the environment and implementing systems and policies to reduce this. Through the use of sustainable natural resources, a reduction in corporate travel, encouraging car-sharing, the use of public transport and the cycle-to-work scheme. Engaging utility providers who supply 100% renewable energy, the use of solar and migration to cloud services and a move to modern energy-efficient equipment to actively reduce our carbon footprint. Removing the reliance on the raw material by digitisation where appropriate and actively promoting the reuse and recycling of all waste where possible.Tackling economic inequality
We are dedicated to addressing economic inequality through education, training and development. Implementing recruitment practices and employment conditions that will attract good candidates from all backgrounds, minimise turnover of staff and improve productivity. Providing support for education attainment resulting in recognised qualifications and delivering activities to support relevant sector-related skills growth in the workforce, for example careers talks, curriculum support, literacy support, safety talks and volunteering. Supporting underrepresented candidates by providing careers advice, including mentoring, mock interviews and CV advice, and opportunities for in-work progression and career development into known skills shortages or high-growth areas. Offering opportunities for work experience or similar activities.Equal opportunity
We are an equal opportunity employer, constantly striving to ensure our job ads are non-discriminatory, without stereotypes and biased language. We work closely with our employees to ensure they feel they are in a safe place; they are heard and respected, and concerns and complaints can be raised without the fear of repercussions. Through the provision of educational material and resources, we aim to raise employees’ awareness of issues such as unconscious biases, indirect/positive discrimination, and offensive and inappropriate language. Line managers work with all employees to set achievable yet challenging objectives and goals supported by training, development and regular 121s. We strive to ensure good work-life balance enabling adaptability in delivery and working environments to ensure employees are catered for equally.Wellbeing
We are dedicated to supporting and nurturing our staff’s physical and mental wellbeing through the provision of private health insurance, access to Mindfulness coaches, confidential counselling, discounted gym memberships and a range of discounted retail & entertainment facilities. Employees are actively encouraged and supported to undertake both physical and CPD training to ensure they achieve bother their personal goals and those identified in their 121’s. We actively promote and encourage an open, honest environment that empowers employees and supports self-improvement. Where appropriate we support the cycle-to-work scheme and actively encourage sustainable commuting. Workstation assessments are undertaken with the provision of ergonomic seating, sit-stand workstations and various adaptations to meet individual needs. Flexible working and home working, as appropriate, are supported and actively encouraged to ensure a good work-life balance adaptable to different working styles, preferences and requirements.
Pricing
- Price
- £650 to £2,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stewart.robinson@monarch-cs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.