MEDICAL DATA SOLUTIONS AND SERVICES LTD

Application Deployment and Development

Our Application Development and Deployment service provides end-to-end solutions that turn ideas into secure, scalable, and high-performing digital applications. We handle smooth and efficient deployment using proven methodologies such as cloud infrastructure setup, CI/CD pipelines, containerization, and automated testing. This enables faster releases, minimal downtime, consistent performance and continuous optimization.

Features

• CI/CD Pipeline managemetn
• Managed deployment and application infrastructure
• Automated testing in deployment
• Ongoing optimization of resources
• Access to application deployment specialists
• Provision of application servers
• Performance monitoring

Benefits

• Optimised delivery of applications
• Faster releases
• Minimal downtime
• Enhanced quality and reliability
• Consistent performance
• Access to ongoing support

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.hollingsworth@mdsas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

638606551745851

Contact

Rob Hollingsworth
0161 850 5075
rob.hollingsworth@mdsas.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  Deployment centric application platforms

  • Application Server Software Platforms
  • Cloud Deployment-Centric Application Platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Support issues are classified and responded to in accordance with our priority management procedures which classify issues as P1, P2 and P3 depending on level of severity. Definition of these classifications can be found in our terms and conditions. Weekend support is available at additional cost if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Response times (severity / priority) Severity : Fatal (1) Severe (2) Medium (3) Minor (4) Priority 1: 15 minutes (1) 15 minutes (2) 30 minutes (3) 60 minutes (4) 2: 30 minutes (1) 30 minutes (2) 45 minutes (3) 60 minutes (4) 3: 60 minutes (1) 60 minutes (2) 75 minutes (3) 90 minutes (4) Response times measured clients submitted request. Response times apply during standard working hours (8:30am — 5.30pm), unless contract includes provisions for out of hours support. Resolution times Severity : Fatal (1) Severe (2) Medium (3) Minor (4) Priority 1: 1 hour (1) 1.5 hours (2) 2 hours (3) Best effort (4) 2: 2 hours (1) 4 hours (2) Best effort (3) Best effort (4) 3: 4 hours (1) Best effort (2) Best effort (3) Best effort (4) Severity levels • Fatal: Complete degradation — all users and critical functions affected. Item or service completely unavailable • Severe: Significant degradation — large number of users or critical functions affected • Medium: Limited degradation — limited number of users or functions affected. Business processes can continue • Minor: Small degradation — few users or one user affected. Business processes can continue. Technical account manager provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For all services MDSAS provide a combination of online training materials, user documentation (user manuals) and if required onsite training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon expiry or termination of this Agreement, the Customer may request a copy of its data. We will, within a reasonable period, make such data available in a commonly used, machine-readable format and deliver it by secure electronic means or other agreed method. The Customer is responsible for specifying the scope and format of the data required. Any data extraction, preparation, or transfer activities will be provided on a time-and-materials basis at our current rates, together with any applicable third-party or infrastructure charges. Following delivery of the data and expiry of any agreed verification period, we may delete or anonymise the Customer Data in accordance with this Agreement and applicable law.
• End-of-contract process: Upon the expiry or termination of this Agreement, the Services will conclude unless otherwise agreed in writing. At the Customer’s request, the Supplier will use reasonable efforts to provide transition and handover assistance to support an orderly transfer of services, including the return of data, documentation, and system access where applicable. Any such transition or offboarding activities will be provided on a time-and-materials basis at the Supplier’s then-current rates, together with any applicable third-party or infrastructure charges. The Customer remains responsible for all fees and charges incurred up to the effective termination date, as well as any agreed costs associated with transition or the continuation of third-party services beyond the term of this Agreement. We will delete or anonymise application data in accordance with this Agreement and applicable law.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: All elements of our services are customisable on a bespoke level in accordance with client requirements. We have a highly experienced inhouse development team to carry out customisations, working with clients to guide them on how best to carry out customisations and implement solutions.

Scaling

• Independence of resources: Individually configured service for each client, scalable to meet performance expectations.

Analytics

• Service usage metrics: Yes
• Metrics types: MDSAS provide a number metric mechanisms to provide information on service usage. These include Google Analytics, Real-time dashboards inc.Power BI, subscription reports and email alerting.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Our services have reporting functionality which allows the export of data locally in a number of formats including pdf, word, Excel etc. Users may also make a request for data through our central support desk which will then be provided to them securely and in accordance with information governance policies.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL Server Database
  • PDF
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL Server Database
  • Excel inc. CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The level of guaranteed uptime depends on the priority level of each item, as per example below: Priority level Guaranteed uptime 1 99% 2 97% 3 95% Measurement and penalties System availability is measured over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month. If system availability drops below the relevant threshold, a penalty will be applied in the form of a client credit with the following month’s fee payable by the client reduced on a sliding scale. The level of penalty will be calculated depending on the number of hours the service was unavailable, excluding any system outages permitted by the SLA as per example below: Priority level Penalty per hour (Pro-rated to nearest minute) 1 5% of total monthly fee 2 2% of total monthly fee 3 1% of total monthly fee Normally system outages will be planned and agreed with at least a one week notice period, communicated to all users. Some outages may be required in a shorter period. Important notes: • Uptime penalties in any month are capped at 50% of the total monthly fee. • Uptime measurements exclude periods of routine maintenance.
• Approach to resilience: Depending on application and service requirements, we can utilise multiple data centres with server mirroring. Further details available on request.
• Outage reporting: MDSAS provides a centralised web portal dashboard to display real-time updates on service status / outages. In addition to this MDSAS provides a central support desk (email and phone) to respond to queries about service status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Physical access controls, IP and port-based restrictions, VPN, user authentication (MFA), application audit and logging.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: NHS Data Security and Protection (DSP), Data Protection Act, GPDR
• Information security policies and processes: MDSAS are ISO 27001 certified. In line with this certification MDSAS has a full information security management system incorporating all policies necessary for the management of security processes inline with ISO 27001. All staff have access to and are required to review and maintain awareness of our ISMS policies. Confirmation of understanding and awareness of necessary reporting and use of processes inline with policies is audited for all staff members.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Inline with our ISO 27001 certification, MDSAS operate a formal change management request process whereby clients (in addition to internal change requests) can request alterations to services which are then approved and scheduled accordingly in accordance with MDSAS's Agile project delivery methodology. Before approval all changes are risk assessed for their impact on system functional stability and security. Changes to applications are tracked and documented, through task management and version release history, with all updates documented and numbered.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: MDSAS is ISO 27001 certificated and registered with the government cyber essentials scheme which demonstrates our compliance with and commitment to cyber security and vulnerability management. We have a full ISO 27001 approved vulnerability management process. This also incorporates full automated infrastructure vulnerability scanning and patch management. We receive and utilise information about potential threats from multiple sources, included the national cyber security centre, the NHS cyber security notification service and automated global real-time vulnerability information. Patches are applied to MDSAS infrastructure as released, inline with our NHS DSP and ISO 27001 accreditation requirements.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: MDSAS have full automated infrastructure monitoring of potential compromises with automated quarantining of any identified. We also carry out regular monitoring for potential compromises using a combination of methods (available on request). Any compromise is considered as a priority 1 escalation and thus attended to immediately with direct communication to all affected stakeholders. Any compromises and their resolution are fully documented in accordance with our ISO 27001 Information Security Management System.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: MDSAS has a full incident management process, compliant with our ISO 27001 ISMS certification. MDSAS have a centralised helpdesk with email and phone support for the reporting of incidents. When reported or detected internally, these incidents are reviewed and if necessary escalated for rectification work to be completed. Once reviewed and any rectification work completed, stakeholders are contacted with resolution outcomes. Full incident documentation is produced for any incidents identified.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: In some instances MDSAS can provide access to applications for pilot purposes. Pilot versions are functionally complete to enable a full evaluation of the application. Time periods for availability of applications on this basis is configured bespoke to particular application

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: Fully implemented
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8e5ea8c0-8d7f-4bdb-95c1-e35b84a03dde
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F9e50273-6e38-47c4-89fc-fe96f17143f9
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection (DSP)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.hollingsworth@mdsas.com. Tell them what format you need. It will help if you say what assistive technology you use.