| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,500.00 |
ION
Sage Intacct Implementation and Support
ION implements and supports Sage Intacct for Multi Academy Trusts, Colleges, Higher Education and Independent Schools. This is a UK-based based service focused on customer success.
Features
- Sage Intacct Support
- Day-to-day queries
- Best practice guidance and expert knowledge
- Training services
- Customer Health check
- Monthly reviews
- UK based support
- Customer Portal
- Support articles and videos
- Service Level Agreements
Benefits
- Increased ROI
- Increased customer satisfaction
- Advanced customisations
- Better training and adoption
- Access to self-serve resources
- Maximise productivity levels
- Support complex issues
- Improved compliance
- Improved reporting
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rob@ionhq.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 3 8 9 4 3 0 0 0 3 9 5 3 3 5
Contact
ION
Rob Mathieson
Telephone: 0191 466 1231
Email: rob@ionhq.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- End user training coordination
Service scope
- Service constraints
- Support is available weekdays 9am to 5pm and delivered remotely, unless onsite sessions are agreed with the customer.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Response times are based on SLA urgency levels.
Urgent - 2 hours
High - 2 hours
Medium - Time subject to backlog prioritisation
Low - Time subject to backlog prioritisation
No response on weekends. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Webchat is provided via Zendesk and is tested by them.
- Support levels
-
Support levels are based around customers purchasing a volume of credits per month. This is an annual contract. 1 credit is 30 minutes and subject to time taken for resolution.
Three packages available are:
Essentials - 8 credits/month - £375/month
Enhanced - 15 credits/month - £750/month
Premier - 30 credits month - £1500/month
ION operates a fair usage policy. Customers can purchase additional credits if required. Credits do not roll over across months.
15% discount applied if paid annually. - AI chatbot
- Yes
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,500.00 | |
| Senior delivery manager | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| QAT analyst | £1,500.00 |
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- BSI
- ISO/IEC 27001 accreditation date
- Tuesday 10 December 2024
- What the ISO/IEC 27001 doesn’t cover
- Not applicable.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- Citation
- ISO 9001 accreditation date
- Monday 24 March 2025
- What the ISO 9001 doesn’t cover
- Not applicable.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- PCI DSS certification accredited by
- A-lign
- PCI DSS accreditation date
- Monday 17 March 2025
- What the PCI DSS doesn’t cover
- Not applicable.
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- D229171b-bb82-4e41-9695-0816fedbfb8a
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rob@ionhq.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.