Optum Health Solutions (UK) Ltd
Electronic Patient Record (EPR) Digital and Patient Engagement
Optum provides a comprehensive suite of services in digital and patient engagement within an EPR framework. Our focus includes personalised care, streamlined processes, enhanced collaboration, remote healthcare services, and performance measurement. Optum aims to optimise the utilisation of EPR systems to deliver a higher quality of care.
Features
- Clinical Decision Support
- Patient and Physician Experience
- Digital Enablement
- Virtual Digital Network
Benefits
- Global industry experts dedicated to delivering healthcare technology solutions
- Clinical transformation through continuous improvement
- Digital solution offering to drive patient acquisition and retention
- Optimise foundational capabilities to create a differentiated patient experience
- Design and implement integrated virtual care solutions
- Maximise coordination and drive operational efficiency
- Support evolving consumer expectations
- Digital health adoption and communication planning
- Physician engagement and adoption planning and framework
Pricing
£595 to £2,500 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
6 3 9 3 1 6 2 9 8 9 5 4 4 8 3
Contact
Optum Health Solutions (UK) Ltd
Victoria Underhill
Telephone: 02071210560
Email: businessdevelopment@optum.com
Planning
- Planning service
- Yes
- How the planning service works
-
Optum provides comprehensive support to healthcare organisations for efficient and secure management of their Electronic Patient Records (EPR) systems, utilising proven best practices. Our services are meticulously designed and planned to align with your specific business requirements, prioritising control, collaboration, and innovation to ensure successful execution and your utmost satisfaction. We believe in fostering a collaborative environment, valuing your input and actively seeking your insights and perspectives throughout the planning process. This collaborative approach strengthens our partnership and leads to more effective and customised solutions.
Our planning services involve an assessment, either onsite or remote, to determine the best solution for your organisation. Supported by our dedicated Project Management Office (PMO), we gather business and technical requirements, design services, create SOWs, develop resource plans and schedules. We also offer include project mobilisation and planning, organisation readiness assessment, and benefits identification and realisation to ensure a smooth transition and maximise the value of your EPR.
To ensure effective project management, we utilise both PRINCE2 and Agile PM methodologies as appropriate. Our standard reporting provides necessary oversight and governance of performance, quality, and risks. We establish milestones and delivery/implementation Key Performance Indicators (KPIs) to track progress and ensure successful outcomes. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- EPR implementation
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Optum provides ongoing support for optimising and managing your electronic patient record (EPR) system to ensure that you derive maximum benefit and support ongoing transformations. Our support includes comprehensive services aimed at continuously improving your EPR system's performance, enhancing its functionality, performing routine changes including regulatory, compliance and patient safety related updates.
Optum’s EPR Services team offer a managed service support to customers managed service customers who are transitioning to a stabilisation and optimisation phase of their EPR systems implementation. We deliver high quality managed services based on industry leading practices and extensive application and service delivery experience.
Optum provides managed services across a broad set of non-clinical functions, including information technology, digital and patient engagement, analytics, purchasing and strategic transformation initiatives, as it relates to your EPR, helping you achieve the desired outcomes and benefits from its implementation.
Service scope
- Service constraints
- Constraints are likely to be project specific and will be defined in the proposal and call off contract.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Based on the specific service requirements, we can provide various levels of support. This will be dependent upon agreed SLA.
An example of a typical SLA: Priority 1 (Critical): Response time is 15 minutes, and resolution time is 4 hours. This priority level is available 24/7. Priority 2 (High): Response time is 1 hour, and resolution time is 12 hours. Priority 3 (Medium): Response time is 8 hours, and resolution time is 36 hours. Priority 4 (Low): Response time is 24 hours, and resolution time is 48 hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 28/10/2011
- What the ISO/IEC 27001 doesn’t cover
- All controls are applicable within the Statement of Applicability
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Data Security Protection Toolkit
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed to reducing our carbon emissions through the following:
• Liaising and communicating with customers remotely, removing unnecessary travel where possible, promoting digital transformation and sustainable remote working practices.
• Meetings are conducted virtually through Microsoft Teams whenever appropriate, and collaboration can be supported by a range of digital tools to enable effective virtual working.
• We support national/local Green Prescribing initiatives.
• For all solutions, we follow a Cloud First Principle, aligned to interoperability with clinical systems to support green patient initiatives.
• Complying with NHS Technology Code of Practice – making digital healthcare technology sustainable.
• Providing data visualisation tools and on-demand analytics system, reducing need to print.
Optum recognises the important role the environment plays in the health of communities and have set a science-based target to reduce emissions, reduce paper usage and leading systemic change to decarbonise the health care industry.
We are focused on:
• Reaching operational net-zero emissions by 2035.
• Achieving a 60% reduction in scope 1 and scope 2 emissions by 2030.
• Investing in and sourcing 100% of our global electricity demand with renewable sources by 2030.
• Our path to net-zero operations.
• Our 2022-sustainability-report has been published and publicly available.
• Optum has completed the Evergreen Sustainable Supplier Assessment which enables us to engage with the NHS on our sustainability journey and ensure alignment with the NHS net zero and sustainability ambitions.
We have a commitment endorsed by Optum Board Directors and an action plan developed in accordance with the requirements and timescales set out in the NHS Net Zero Supplier Roadmap and ratified by Optum UK Board. We have a published carbon reduction plan for Scope 1 and 2 emissions and a subset of scope 3 emissions.Covid-19 recovery
Optum continues to support recovery from the impacts of Covid-19.
During Covid we supported NHS England with rolling out vaccination programmes for our NHS customers by providing voluntary support from our clinical team and project managers.
We adapted the National Population Health Management Development Programme from face-to-face delivery to an entirely virtually delivered programme, to ensure it could be used as a key enabler of recovery, identifying at-risk cohorts and addressing waiting list backlog as examples. This virtual shift enabled health and care professionals from across Systems to continue to participate and created an action led thinking environment for teams to focus on proactive care delivery models. With participants reflecting on the positive impact of being supported to think about Health and Care provision beyond Covid.
We are driven by our values and mission of “Helping make the health and care system better for everyone.” In the UK, this has largely manifested by helping ICSs to use a PHM approach to identify, focus on and address unwarranted variation in outcomes for their populations through collaboration, integration and transformation to achieve sustainable care delivery, and supporting a stronger workforce. We use PHM to address some of a health and care system’s greatest challenges: Elective Recovery, Tackling Health Inequalities, evaluating impact on wider determinants, and using Whole System Projections to ensure sustainable financial and economic systems.
COVID-19 has highlighted the growing disparity in health outcomes between population groups and communities across England, magnifying the impact of deprivation and isolation on people’s health and wellbeing. We are committed to working in partnership with ICSs and through advanced analytics, support teams to develop interventions that address the emerging inequalities across their populations.
Internally we encourage workplace conditions that better support the Covid-19 recovery effort.Tackling economic inequality
At Optum, our Social Responsibility mission is “Helping Build Healthier Communities”. We combine our knowledge, experience and passion to improve health of our local communities through our people and partners. Optum firmly believe economic inequalities lead to health inequalities. Technology skills are increasingly important to enable people to make best use of new digital services and take control of their healthcare.
Optum hosts both regional and home-based roles ensuring that we create nationwide job opportunities.
All employees at Optum are encouraged to take part in volunteering activities, including employees working under contracst. Staff are supported to volunteer during working hours where appropriate. Logged volunteer hours are matched with donations to charity, creating a culture of volunteering as well as enabling us to measure the hours spent supporting schools and other causes. Optum also seeks opportunities to work with customers to support local initiatives and offer services such as coaching, mentoring and skill development.
Alongside local community skills development, Optum continue to address economic inequalities:
1) Optum’s UK leadership team promote DEI agenda - our teams come from diverse backgrounds, spread across UK, with high percentage in flexible, work from home roles.
2) Reducing Gender Pay Gap – promoting flexible working policies, ensuring women represented in our senior teams.
3) Continued development investment in employees’ technology/business-related skills.
4) Regularly encouraging employee volunteering in communities we contract/live, supported by financial incentives for employees to donate back to charities. Current UK initiatives:
• 10 Volunteers (2023/4) support TutorMate, ChapterOne’s flagship programme, aiming to boost reading skills in young readers.
• 2023 – founding partner of Paddington Life Sciences partnership with shared commitment to generating healthcare innovation, alongside health, economic and social value.
• 2023/24 – Digital Dash in partnership with Bloomberg, mentoring young innovators from deprived parts of Westminster to develop digital skills.Equal opportunity
Embracing a range of people and perspectives magnifies our individual and collective contributions
We are committed to providing equal opportunities and avoiding unlawful discrimination in employment and against customers. We make reasonable adjustments to overcome barriers to using services. All companies who provide a service to Optum are obliged to address barriers that may impede people with impairments from accessing a service.
We are compliant with UK government requirements and report on Gender Pay Gap (GPG). We continue to focus on our talent strategies to provide opportunities for all, ensuring practices support inclusion and diversity.
Internal compliance and ethics policies prohibit discrimination against protected characteristics regarding our employees, customers, business partners, supply chain, vendors, stakeholders.
1. Our 2024 People strategy/roadmap includes key focus areas:
a. Current state diagnosis regarding career development, mobility, inclusion, diversity, equity, psychological safety/trust.
b. Pay programme/policies analysis, including reward drivers from a gender/salary grade perspective, pay/rewards at hire, promotion.
c. Development of internal labour market maps/projections for UK populations highlighting areas/actions are needed to reduce GPG/increase gender diversity.
2. Our Ireland Health Care Sponsorship Programme was shortlisted for Social Mobility Initiative of the Year category and our Optum Women’s ReBoot Internship Programme was shortlisted for Diversity in Tech Initiative of the Year in the European Diversity Awards, awards we have sponsored in 2023 and 2024.
3. We have established a local, internal coaching network to support development of our staff especially female leaders in non-executive roles.
4. 50%+ of leadership succession plans have at least one female successor identified. We have new/stronger external partnerships focused on core diverse talent pipelines/networks:
a. Partnership with a UK-based external search partner to develop diverse talent pipelines for executive/STEM leadership roles.
b. Partnerships with SheCanCode, Women of Silicon Roundabout, and STEM Women – supporting events/deeper engagement/mentoring/coaching with these networks.Wellbeing
Our employees have access to a wide range of wellbeing and employee assistance programmes. This includes a series of wellbeing activities, seminars and events available for all our team members, with recent topics covering eating disorder awareness, a gym/fitness series, menopause seminar, relationships and connections activities. Furthermore, our staff benefits include Gym membership discounts and medical insurance.
To help us fulfil our social value obligations, the Employee Community Council (ECC) - our structured group of Optum employee-volunteers – supports Optum’s mechanisms and processes by facilitating a range of activities and events every year that align with our social values.
We also encourage our team members to be involved in volunteering activities as this is shown to improve personal wellbeing and is supported by the business and we hold wellbeing ‘lunch and learns’ where all employees can join virtually, as well as send out weekly newsletters from the ECC
Our company supports all employees who take part in fundraising events or volunteering, both for nationally recognised charities but also for more local volunteering in their local community. This is supported by means of a 100% company “match” on any charitable donations. For volunteers, the ability to track hours and earn a donation towards the individuals preferred charity is available, with donations available from the first hour of volunteering.
These initiatives promote community work and charitable giving; enabling employees to positively impact communities they care about; these opportunities are available to all employees delivering any contract through this framework.
Pricing
- Price
- £595 to £2,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at businessdevelopment@optum.com.
Tell them what format you need. It will help if you say what assistive technology you use.