LOOP SOCIAL VALUE LIMITED

Loop Social Value Software

The Loop software platform, helps clients measure, track and record their social value impact on projects and contracts. The platform is used throughout the UK to assist on bid & tenders, company reporting, community activities and funding applications. The inbuilt framework and monetised metrics are HMT Greenbook aligned.

Features

• Real time informative dashboards
• End to end project monitoring
• Import a bespoke social value framework
• Access to 500+ HMT Green Book aligned SVS metrics
• Hierarchy option, recreate your organisation structure
• Evidence can be uploaded to each metric to provide audibility
• Mapping to other social value frameworks
• Forecast the value your bid creates
• Invite your supply chain in to support your activity
• Create tags to group projects and metrics.

Benefits

• Intuitive dashboards insight into social, economic and environmental performance
• Monthly, Quarterly and Yearly monitoring
• Extensive filtering options to view data at all levels
• Create projects/activities across the hierarchy increasing organisational transparency
• Export your data to Excel, PDF or Word
• Backfill historic performance
• Forecast, monitor and evaluate the entire lifecycle of projects
• Additional support available through the Loop consultancy team
• Create bespoke metrics
• 1st Line technical support provided as standard

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny@loop.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

639827494208012

Contact

Jonny Hayes
01482 975883
jonny@loop.org.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We support the latest version of Chrome, Safari and Firefox and Microsoft Edge. On mobile we support modern version browsers on android and iOS.
• System requirements:
  • Modern Browser
  • Internet enabled smart phone

User support

• Email or online ticketing support: Yes
• Support response times: All tickets raised are given a response within 120 minutes. They are prioritised by the Support team based on its reasonable assessment of the severity level of the Fault reported. All Support Requests are dealt with in accordance with the responses and response times specified in our service level agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: The support fees are included in the annul pricing options. We provide the same level of support to all clients, As part of the onboarding process a customer success manager will be assigned to lead the process. They will keep in regular contact throughout the contract. Additionally clients can raise technical issues with the Loop support team by either email or phone and a support ticket will be raised. All issues will be dealt with in accordance with our service level agreement.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial engagement, led by the Loop customer success team. They will contact key client stakeholders. A Teams call will be arranged to discuss next steps, confirm training and potential go-live dates. Onboarding form shared for clients to complete. Follow up call then arranged to complete any actions. All training is conducted over Teams, courses are recorded and will be shared with the client. Additional training materials to be shared with clients to help with the user journey. Customer success team to keep in regular contact with key stakeholders on an agreed timeline.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, customers can extract their data directly from the Loop platform.; Authorised users can export data using built in functionality, allowing information to be downloaded in commonly used formats such as Excel and Word. This ensures customers can retain a local copy of their data for reporting, audit, or transition to another system.; Data export functionality is available throughout the contract term, including at contract end, and does not require specialist technical knowledge. Exports can be completed using a standard web browser.; Written guidance on the export process is provided as part of the service. Where required, the Loop Customer Success team can support customers to ensure all required data is successfully extracted prior to account closure.; Once data extraction has been completed, accounts are closed in line with Loop’s data retention and security policies.
• End-of-contract process: End of Contract -; ; At the end of the contract, customers can extract their data using built-in export functionality in formats such as Excel or Word. Accounts are then closed in line with Loop’s data retention and security policies. Customers retain access to any exported data for their own records or transition purposes.; ; What is included in the contract price -; ; The licence fee provides full access to the Loop platform, with all features included as standard. Pricing is based on the number of users required. Included within the fee are:; Onboarding and user setup; User subscriptions; Training and guidance materials; Ongoing customer support; All system maintenance and upgrades; ; What is not included - ; ; Customer-specific system developments, bespoke integrations, or additional consultancy services are not included and would incur separate charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Loop’s onboarding and offboarding documentation is provided in digital formats that are easily accessible to customers throughout the contract.; Documentation is shared via secure online links and downloadable formats (such as PDF), and can be accessed using standard web browsers without the need for specialist software. Materials are available at the start of onboarding and remain accessible for the duration of the service.; The documentation is written in plain English, uses clear headings and logical structure, and is designed to be readable on different devices. ; Offboarding documentation, including guidance on data export and account closure, is provided in written form and made available to customers on request.; The Loop Customer Success team supports accessibility by signposting customers to the relevant documentation and providing clarification where required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is delivered by responsive design.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We only make our calculations available via our API. Access to the API is manually configured via bearer tokens.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our hardware is specified to be in excess of all current users needs and we have the ability to scale out if needed at very short notice.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All users can export all information from the Loop platform to Word, Excel or PDF files.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All of our solutions are provisioned on an availability of 99.5% uptime. In a scenario where there has been an impactful outage, refunded downtime will be identified and paid back. This would exclude a scenario where withdrawal of service is planned due to system upgrade or maintenance. In these scenarios we provide all users with a contracted minimum of 7 days prior notice. In addition, these outages for essential work/upgrade are performed at weekend/bank holidays to reduce project impact.
• Approach to resilience: Available on request.
• Outage reporting: Dependent on the nature of the outage our service desk team may contact end users via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are further restricted by VPN requirements and additional authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Annually the company handbook is reviewed by the Board of Directors with all agreed amendments being ratified. All department leads are equipped with a current company handbook outlining all company processes and procedures. Allied to this the on- boarding process of new starters focusses on information security and the established processes we have in place. At monthly company board meetings, quality, H&S and information security policies are considered, discussed and where appropriate modifications are agreed and communicated to all staff. A decision record and key event board minutes are recorded.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We employ JIRA Service Management approval flows to track and process change management requests. We have tiered approval requirements dependent on the risk assessed impact of the change being requested.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a number of tools to provide observability of potential vulnerabilities. 1) Azure Sentinel 2) Sentry.io 3) SonarCloud 4) Defender for Cloud\Endpoint. We then use the reports from the above set of tools to assess and prioritise remediation for any identified vulnerabilities. We undertake annual penetration testing as verification of our approach to security in addition we subscribe to various vulnerability alerts.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a number of tools to proactively monitor our software 1) Azure Sentinel 2) Sentry.io 3) SonarCloud 4) Defender for Cloud\Endpoint. We then use the reports from the above set of tools to assess and prioritise remediation for any identified issues and potential compromises. We undertake annual penetration testing as verification of our approach to security. The development team can quickly react and prioritise accordingly and where necessary relevant action are immediately executed, and any stakeholders informed.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following: 1. There is robust help desk and issue management/tracking that ensures priorities are flagged and actioned, and customers have full transparency. 2. Common help desk issues are responded to quickly and standard responses are provided, and more complex issues are fully researched prior to issuing of responses. 3. SLA's are timely and clearly communicated.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full set-up and access to the Loop software platform for 1 month. Training for 30 minutes over teams.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Limited
• ISO/IEC 27001 accreditation date: Tuesday 22 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau Limited
• ISO 9001 accreditation date: Tuesday 22 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 335e585f-9925-40be-b796-9fc8a4460926
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D9b58ccc-3aaf-4be8-a557-8af976484651
• Other security certifications: Yes
• Any other security certifications: ISO 22301:2019

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonny@loop.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.