Syrenis Ltd

Cassie

Cassie is a SaaS-based Consent Management Platform (CMP) that manages compliance with privacy legislations like GDPR for large organizations handling high-volume,complex data.Recommended by Gartner,Cassie offers cookie banners,marketing consent and granular preferences with an API-first architecture to connect all types of consent across third-party platforms for one central source of truth.

Features

• GDPR-compliant cookie banners, customisable, multi-lingual, cross-domain sharing
• CMP collects marketing opt-ins, identifies users across devices.
• Granular preference management tailors content, channel, and communication frequency.
• Flexible storage for unlimited metadata, using key-value pairs
• API-first enables connection to any third-party platform
• Connector Service: no-code integrations for centralised source of truth.
• Customer Service Portal: Review, change consent, search data subjects
• Precise data export: format, timing, real-time, and auditability.

Benefits

• Global compliance,create optimised cookie banners to increase opt-ins,respect opt-outs
• Centralise consent, ensure data consistency across entire digital estate.
• Respect preferences, personalise experiences, improve engagement, and build trust.
• View data subject's consent details, including shared information and recipients.
• Enrich data across 3rd party systems like MDMs
• Efficient implementation, requiring fewer IT resources, cost-effective deployment.
• Enhance service responses, customer experience, and enforce preference compliance.
• Audit trails show compliance with full consent data view stack

£2,000 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.jackson@syrenis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

639932035495408

Contact

Glenn Jackson
+44(0)204 551 9501
glenn.jackson@syrenis.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any web based form.; Any CRM.; Any data warehouse.; Full API to connect to any system that supports connections.
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: The management portal is web based

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am - 5.30pm Monday-Friday 1 hour. Emergency support available out of hours by arrangement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Service desk hours are 09:00am to 17:30pm, however, tickets can be raised electronically at any time.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Account and project managers are assigned and an agreed project plan is created with timescales and key deliverables. Flow diagrams showing the full data audit and processing are also created at the beginning to help maintain an over view of the interaction between processes and systems.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Via a proprietary developer hub
• End-of-contract data extraction: We will export as per instruction from the client, typically this would be a standard format using CSV text files delivered securely.
• End-of-contract process: Any formatting (away from its native form) of the preference data and history that is required will be chargeable on a time basis. Also if any special delivery instructions are required this might incur a fee (such as secure manual delivery).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The administration portal (manages options and configuration) needs a larger screen.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based portal for configuration of the platform.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: A regulatory body has worked with us to audit and confirm that our technology meets the standards above and also executes in real life situations.
• API: Yes
• What users can and can't do using the API: Almost everything can be done via the restful API. Full documentation is available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Every customer journey is different. Cassie allows for complete customisation and configuration via the admin portal. Marketing resource can deliver customised forms, widgets and emails. Consent statements can be created quickly and easily within the portal. All external facing portals can be customised and configured to ensure that the experience of managing personal data and preferences feels familiar and seamless to your end users. All managed and controlled by you.

Scaling

• Independence of resources: We use independent secure instances and distribute tasks by type across a load balanced architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: Cassie has a comprehensive reporting suite that enables real time reports to be generated at any time. All reports can be saved and exported. In addition regular reports can be scheduled to be delivered via email to a distribution list of users.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data if they have permission in either a PDF, CSV or Excel format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: All data in encrypted at rest and user permissions are constantly reviewed.

Availability and resilience

• Guaranteed availability: Measurement period: Month Target service level: 99.9% (no more than 43 minutes and 12 seconds downtime in 30 days) Minimum Service Level: 99% (no more than 7 hours and 12 minutes downtime in 30 days ) Service credits Licence value credit per day late in excess of Minimum Service Level
• Approach to resilience: We have mirrored locations, services, storage and full redundancy. Details available by request.
• Outage reporting: We use a range of external and internal service management systems to notify support staff via email and SMS to any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Cassie users have individual permission profiles that control access. These are regularly reviewed and administrated by the client. User activity is also monitored and recorded. This is available to the client by specific request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY Certify Point
• ISO/IEC 27001 accreditation date: 18/11/2022
• What the ISO/IEC 27001 doesn’t cover: Services outside of AWS (Amazon Web Services)
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 18/11/2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Services outside of AWS (Amazon Web Services)
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Certified
  • Approval to Operate from the Home Office
  • SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Approval to Operate from the Home Office. Cyber Essentials Plus Certified
• Information security policies and processes: Syrenis have a documented Information Security programme in place. The Information Security programme must maintain as a minimum a data flow diagram demonstrating the flow of information through our environment and descriptions of the technical and physical safeguards designed to protect Syrenis Ltd and/or Customer Information. Our Information Security programme includes a risk assessment, to determine the value and sensitivity of the information we hold, and the level of protection currently being applied to that information. This programme is reviewed on an annual basis. Any material changes to operations or business arrangements or other circumstances are assessed to see if they impact the Information Security Program and documentation is updated along with additional training if required. Syrenis only disclose information to those third parties whom are contractually bound to protect information in a manner consistent with the applicable privacy policies, limit the use of the information only for expressed purposes, and in accordance with the express implicit or explicit consent, unless a law or regulation specifically allows or requires otherwise.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a change management system and a software version control capability that together allow us to manage technical changes to our products. Services are first tested in isolation, then incorporated into a Quality Assurance platform for user group acceptance testing, and then finally released onto Production once they have passed all these tests. We also operate a scheduled programme of penetration testing to scan for vulnerabilities. Finally as a backstop measure we take images of our environments before and after upgrades so we can quickly revert if problems are encountered.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out a risk assessment and always err on the side of caution. We are part of the CISP alert community, and the Checkpoint Threat Cloud. Our environment consists of two types of intrusion prevention technology, and has anti-bot and anti-virus capability at the network layer. We also implement geo protections which block large ranges of IP addresses for countries that have no need to access our systems. Much of this gets automatically updated but we also manually apply patches as needed. Servers are usually patched within 7 days of patches being issued.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring is as follows: 1) Intrusion Prevention Monitoring – Servers have an IPS service running on them connected to a central dashboard warning us of hacking attempts, allowing us to take pre-emptive actions. 2) Firewall Monitoring – Our firewall is from a different technology vendor to the IPS used as part of our defence in depth approach. Alerts and Events are streamed in real-time to a monitoring station, critical events are then issued to staff. Server Monitoring - . This is via AWS Cloudwatch which issues alerts and caries out simple actions such as starting up additional capacity if required.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a web based incident management tool that our customers can also access. It allows users to report incidents and provides Management Information to customers that need it. We review the incidents on a daily basis as a team and discuss every one so we can ensure a) someone is working on it and b) assess if there is a security element to the incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Police National Network (PNN)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Syrenis demonstrates a robust commitment to staff wellbeing by providing access to private healthcare services through a leading service providers scheme for all team members. This initiative ensures that employees receive comprehensive medical care, promoting both physical and mental health. Through this, Syrenis shows proactive steps to support the health and wellbeing of its contract workforce, aiming to create a positive impact on both the physical and mental health of all individuals involved in its operations by fostering a culture that prioritizes wellbeing.

Pricing

• Price: £2,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glenn.jackson@syrenis.com. Tell them what format you need. It will help if you say what assistive technology you use.