XMA Limited

XMA Cloud Migration IT asset disposal and data removal

Through delivering Cloud solutions, XMA recognise that effective, scalable and secure IT Asset and confidential data disposal is a critical service delivered in parallel to Cloud implementations. Utilising our sustainability credentials through delivering a service that meets (PPN) 06/20 requirements for delivering social value through supporting an IT circular economy

Features

• Leading Edge Data Destruction services
• Supports IT circular economy
• Data sanitisation of all devices at the processing facilities
• Destruction of removable media
• Documented chain of custody from collection through to repurpose

Benefits

• Supports Social Value aims of PPN 06/20
• Fully audited and secure process
• Remarketing of IT assets with value
• Recycling of IT assets with no value
• Advancing Smarter Working environments through Cloud Innovation, Security and Scalability
• Experienced in producing Cloud transformation from inception through to delivery

£0 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

639940071321094

Contact

Nancy Clayton-Schofield
0115 846 4000
bidteam@xma.co.uk

Planning

• Planning service: Yes
• How the planning service works: XMA provide end to end Cloud Solution services and have a significant experience in managing customer risk in the projects we deliver especially when Information Governance and secure asset disposal. We specialise in IT Asset Disposal Data Destruction and Device recycling in preparation to transition to the cloud. We are fully compliant with WEEE and Environmental legislation to allow for full consideration in customer cloud projects, minimising delays and risk
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The service includes a web portal to allow customers to submit collection requests and to track the status of the equipment from initial submittal through to final reporting.Pick-ups are scheduled within 5 days from the time of receiving an official Pick-up Request. The equipment must be de-installed and consolidated to a ground floor central location. Once received, the devices are securely data wiped and entered into the asset management and inventory system. Media that fails the data wipe process are removed and put beyond use before being physically destroyed. The units are then designated for final disposition between the options of Remarket or Recycle. ; Remarket designated units are held in inventory awaiting remarketing by our Product Managers at the optimum time to ensure maximum resale value. ; Recycle designated units are consolidated and shipped to a recycling facility for compliant environmental waste disposal
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All data is destroyed in line with HMG Information Assurance Standard No 5 – Secure Sanitisation of Protectively Marked or Sensitive Information. This standard is subject to regular audits to confirm compliance with the secure disposal of sensitive information.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our support desk analysts resolve issues across a breadth of cloud hosting and software services supplied by XMA. Working closely with our cloud hosting and software service providers, we provide operational service support to various government clients, including initial triage and fault resolution. We will manage our cloud hosting and software service providers following their service level agreements, aligning our SLAs with theirs. Advanced support options are tied to specific services and will vary depending upon buyer requirements and upon the nature of the services supported. Please contact XMA directly for details.

Service scope

• Service constraints: Full service is scoped and agreed in advance with the customer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All of our support services are backed by comprehensive SLA's and KPI's that are contractually agreed with our customers on a case by case basis. We aim to answer all phones calls within 30 seconds, emails within 120 minutes and we will respond to tickets logged via the online ticketing platform, inline with the SLA assigned to the specific priority of the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide various levels of support which depend on our customers needs. The following are some examples of our support levels; ; 1. 24x7 Full Managed Service; 2. 8x6 Mon -Fri; 3. 7x7 Mon-Sun; ; We provide services that range from just the service desk and end user support, to a full outsource including all cloud technologies, applications and services.; ; All managed services will be governed by an aligned Service Delivery Manager and dependant on the technology, subject matter experts with regards to the specific service, software or infrastructure

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Solution dependent

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 08/01/2024
• What the ISO/IEC 27001 doesn’t cover: All covered in scope of certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  XMA’s primary driver to promote and deliver cloud solutions within our customers is to support business efficiencies, both from an operations and environmental perspectives.; On-premise data centres are often inefficient due to their relatively small scale and are often unable to be modified due to the constraints of their environment and the relative financial implications of wholesale technical upgrades offered by leading-edge solutions.; XMA’s cloud solutions enable customers to transform and digitise their infrastructure, lowering costs and reducing the environmental impact of their IT infrastructure.; As part of our consultative approach, we will seek to identify where energy savings can be achieved, without compromising operational efficiency and the security of their data.; All of XMA’s cloud solutions are driven to offer Smarter Working practices to our customers. The ongoing development of hybrid-working will facilitate a customers’ ongoing need to reduce unnecessary travel to office locations, further reducing the workforce’s carbon impact. Office working will continue to return and our services also highlight how organisations can rationalise and prolong the life and value of technology assets, maximising efficiencies within office environments through controlling HVAC and lighting applications through tracking workspace utilisation and footfall.; Working hand-in-hand with our customers to provide a full cloud-focussed solution, we also provide ITAD services which facilitates customers to not only maximise any residual value of their current on-premise estate, but also proactively ensure all applicable hardware is repurposed or recycled, again further minimising carbon footprint and unnecessary use of raw materials

Pricing

• Price: £0 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.