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Mydex Data Services Community Interest Company

Mydex Safe, Secure Cloud for service integration and tranformation (SSC)

The need for transformation to locally integrated operational services is growing. This requires integrated journeys, reducing effort and improving outcomes. Information can flow seamlessly and securely, intervention is timely, and services are more effective. The SSC allows organisations across varying sectors and regulatory environments, working together to deliver joined-up services.

Features

  • Secure Identity services for communities of citizens and organisations
  • Shared profiles and preferences
  • Consent Management for data sharing between citizens and organisations
  • Integrated operational Services journey support for improved experience
  • Master Refence Data Services for accessing curated content and directors
  • Service Provider Web application
  • Personal Data eXchange and Personal Data Stores
  • People web app to manage life and access integrated services
  • Inclued two way engagement and feedback platform

Benefits

  • Low-cost, secure data exchange
  • Single set of credentials across cluster for all stakeholders
  • Shared profiles and preferences
  • Reduce cost, risk and time traditionally involved in collaboration
  • Streamlined user journeys
  • Improved outcomes
  • GDPR and Information Governance compliance
  • Access to curated content and directories seamlessly integrated
  • Improved experience for people and service providers
  • Referral, self directed support, secure messaging, personalisation

Pricing

£5,000 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 3 9 9 5 5 2 0 5 2 5 2 9 8 5

Contact

Mydex Data Services Community Interest Company David E Alexander
Telephone: +442032396245
Email: david@mydex.org

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None.
System requirements
  • User access: any device with supported browser (see list below)
  • Backend: any system that supports RESTful APIs

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hrs
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We can provide on-site support if booked and scheduled in advance through our cloud support services.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide getting started guides along with a set of cloud support services to help with planning, roadmapping, etc.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Users hold their own data and can export in a number of open standard formats directly.
End-of-contract process
Service is disabled at their request, archive held for a period of six months which is then deleted after providing notification of impending deletion. All data is encrypted in this archive with no access available either internally or externally.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
We provide web based documentation that can be accessed with normal accessibility tools We provide API based developer helper functions that allow for automation of access to key specification information
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have tested our platform with normal off-the-shelf tools and text help service
API
Yes
What users can and can't do using the API
They can make request using RESTful API Services performing
PUT, POST, GET functions subject to the terms of their connection and the data sharing agreement in place with the individual they have connected to. Data can be transmitted in encrypted form using XML and JSON formats.

Identity protocols supported are SAML and OpenIDConnect 2.0
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
They can specify the datasets and use cases they wish to include within their connections and the desired protocols for identity

Scaling

Independence of resources
We have a true autoscaling and auto-healing platform environment that allows us to automatically increase capacity on demand, this powered by Amazon Web Services.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
As above, users hold their own data and can export in a number of open standard formats directly.
Data export formats
Other
Other data export formats
  • XML
  • JSON
Data import formats
Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
We use a combination of TLS (Version 1.2 or above) and PKI for secure two-way data exchange.
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99%
Approach to resilience
Amazon Web Services offer us a true 'auto-scale' platform. We can also manually scale-up e.g if expecting a big surge in traffic.

We have Resilience Self-Healing: as well as 'scaling', the platform indirectly improves business continuity because it 'self-heals', replacing failed app servers with healthy ones without any human interaction. We use 'multi-availability zones': our platform is spread across geographically-separate datacentres in Amazon's eu-west-1 region, reducing dependency on one physical location, giving us proper high-availability.

Management and automation has always been a strength of our platform and approach. Using AWS Terraform as an infrastructure management tool, we control all changes to the infrastructure, virtualisation-level through code, making it fully auditable, better open to peer-reviews, and are able to easily 'undo' any mistakes not found in testing by enforcing the last known 'good' configuration.

Terraform also automates the provisioning of new infrastructure, reducing margin for user-error, something we have done for our core code for many years but can now do at infrastructure layer.

We have snapshot and backup technologies, enhanced at AWS, allowing faster, flexible options for disaster recovery, in addition to our own offsite-DR at Rackspace as triple protection.

Increased flexibility and expansion support thanks to constant AWS innovation.
Outage reporting
We use statuspage.io for reporting any service scheduled or unplanned outages.

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
All management interfaces are behind our VPN and individuals have specific access profiles within the VPN environment.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institute (BSi)
ISO/IEC 27001 accreditation date
28/02/2017
What the ISO/IEC 27001 doesn’t cover
Nothing.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • FairData certification
  • FairData Enabler
  • ISO270018 compliant for management of personal data in the cloud

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All Mydex work is conducted in accordance with a set of policies and processes which make up the ISMS.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to the Mydex Platform are subject to approval by the Head of Development Programmes, in accordance with the IT infrastructure management policy, a key component of the ISMS. Any proposed changes are defined in the PivotalTracker tool, approved by the Head of Development Programmes, developed and tested in an isolated environment, before final pre-deployment testing much of which is automated and controlled by tools such as the Jenkins continuous integration and Puppet CM systems. Deployment to the operational environment is dependent on approval by the Head of Development Programmes, recorded on PivotalTracker.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Security vulnerabilities are managed in accordance with processes defined in the ISMS independently certified under ISO27001:2013. These include: prompt application of system software updates as issued by suppliers, subject to the change management processes above; membership of security alert distribution lists; use of tools such as the OSSEC monitoring tool.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Protective monitoring of the Mydex Platform is conducted as defined in the ISMS and ensures that only authorised users are granted access, that all access activity is recorded and any unusual activity reported via realtime alerts. This is achieved via an integrated set of tools including OSSEC, Nagios and Munin.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are managed in accordance with Mydex's incident management procedure which requires any incident to be reported and recorded on the PivotalTracker system and promptly actioned according to the severity. Corrective actions not only address the incident and the immediate consequences but also investigate and eliminate the root cause.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

The Mydex Safe, Secure Cloud eradicates the need for paper forms, print and post and can reduce the amount of travel and transport for people to access and use services. It is run on cloud based infrastructure and operated 24hrs a day seven days a week 365 days a year and offers people with universal access

Covid-19 recovery

Covid-19 showed the flaws in the current economic and societal systems especially health and social care with stove pipes of data, paper based systems and processes that are full of friction, effort, risk and cost (FERC) that lead to high levels of micro stress, inequality of access leading to exclusion. The Mydex safe secure cloud eradicates FERC, improves equality of access, inclusion and delivers a seamless experience that leads to more timely access to services and improved outcomes for people and service providers. The Mydex Safe Secure Cloud takes a human rights based and person centred approach to empowers individual's to be active participants with control, agency and the ability to invoke guardianship for themselves and take on guardianship for others in a fully auditable and accountable manner creating a web of trust between people, service providers and communities

Tackling economic inequality

The Mydex Safe Secure cloud unlocks economic opportunities for all participants and streamlines the means of access and inclusion by enabling the discovery and access to information and services in a personalised manner that enables self directed support without the friction, effort, risk and cost of experience in applying for and accessing services and support. The Mydex Safe, Secure Cloud unlocks personal potential and eradicates the barriers to accessing economic opportunities and delivers an integrated seamless experience for people and those service providers who seek to deliver support and services to people and provide opportunities for employment, education and volunteering

Equal opportunity

The Mydex Safe Secure Cloud is entirely free to every man woman and child as they are the community Mydex CIC serves. Mydex CIC equips them a series of easy to use tools to enable them to be an active participant in society, safely and securely giving the control and agency and the ability to invoke guardianship and support for themselves or take on such guardianship for others. The Safe, Secure Cloud takes a human rights based and person centred approach that gives individual's a place in the digital economy and society which is under their control and can be connected to any service or opportunity.

Wellbeing

At the core of well being is the need to understand one’s own life and the network of services, support and information that empowers an individual to manage their own physical and mental wellbeing. The Mydex Safe, secure cloud enables individual's to connect with and access their own personal data and use it for their own purposes and as well as sharing it with others including service providers to streamline access to services and support

Pricing

Price
£5,000 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Use of our Sandbox for testing and experimentation, for a maximum period of 3 months
Link to free trial
https://dev.mydex.org/getting-started/introduction.html

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.