Gradian Systems Ltd

Gradian Business Critical Support for Symantec Products

Gradian’s Business Critical Support (BCS) is a natural complement to PTTS and offers a more proactive and strategic approach. BCS aligns your product(s) to your business objectives through the inclusion of a Technical Account Manager (TAM) helping you drive technological performance to match the dynamic demands of modern enterprise.

Features

• Dedicated Technical Account Manager (TAM)
• Annual Security & Compliance Review
• Discounted Professional Services rate
• Quarterly Business Review
• Broadcom Expert Advantage Partner for support

Benefits

• Reduces need for in-house resource
• Highly skilled, certified and experienced professionals
• Vendor and technology aligned - trusted advisor to our clients

£13,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

640279967840800

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Via discounted PS and QBR
• Training is tied to specific services: Yes
• Services the training service works with: Symantec/Broadcom

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SCR is benchmarked against the NIST & CIS frameworks and QBR

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Please see description

Service scope

• Service constraints: Gradian BCS must be purchased alongside Gradian PTTS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian Support Guide
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Please see Gradian Support Guide

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Broadcom Accredited

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £13,000 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.