Digital Interactive Ltd

Infreemation - Advocate / Independent Persons

Infreemation is an advanced online cloud based application for processing advocate related cases and managing Independent Persons.

This module can process cases from start to finish and allows detailed notes, records (including attachments) to be added to a single case file.

Features

• Case management system for Advocate Services
• Each can have a different workflow
• Meets statutory requirments (where applicable)
• Meets GDPR requirments
• Handles many different forms of communication
• Real-time reporting
• Unique request timeline feature
• Built specifically for the task
• Independent Persons Database
• Independent Persons Training/Skills Database

Benefits

• Case system built specifically to handle this type of data
• Site license - no per user costs
• Unlimited cases
• Lower cost than developing in-house
• Reduce Duplication
• Website forms
• Unique request timeline feature
• Limited training required
• Automatic (via email or Website Form) or manual creation

£8,000 to £35,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@digital-interactive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

640461863171804

Contact

Sales
0204 558 5302
support@digital-interactive.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Internet connected device to access the system
  • Site License. Yearly cost - unlimited requests and users

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1-2 hours for all support issues raised. Support is offered 24 hours a day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Training is provided as part of the setup of the system. Once this training is complete ongoing and adhoc training can be arranged at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training is provided as part of the setup. Going forward onsite training can be provided as well as online training if needed. ; ; Training material is available to download and view.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted in various formats via the admin control panel. We will work with the customer to produce an export which can be used.
• End-of-contract process: At the end of the contract the customers data is exported. The system is then switched off at an agreed date.; ; Any customer data is then removed from the system, database and backups using industry standard erasure.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is scaled automatically to work with smaller screens.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: The API can be used to log cases, update cases and report on data within the system
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most features and options can be customised by the customer. The administrator of the system has full access to do this.

Scaling

• Independence of resources: We have various load balanced servers in place which can redirect traffic should a server become unavailable

Analytics

• Service usage metrics: Yes
• Metrics types: Full KPI stats are available via one of the two customisable dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported via the admin control panel.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL
  • Access
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service carries a 99.99% up time guarantee
• Approach to resilience: We have various load balanced servers in place which can redirect traffic should a server become unavailable
• Outage reporting: We can alert customers to service outage via email and text message

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Users connect to the service via a username and password. We support 2FA which can be used along side the username/password. Users access is also controlled via IP restricted connections to the service
• Access restrictions in management interfaces and support channels: IP management is in place to restrict access to systems as well as limited access to physical hardware.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: IP Restriction

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow all government advice on the National Cyber Security Centre. We are also Cyber Essential certificated.
• Information security policies and processes: We have clearly defined security policies in place which are monitored and updated regularly. Full auditing is in place to ensure policies are followed.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are developed on separate test servers away from the live environment. Changes are then tested to ensure the system is unaffected. We also penetration test the system after every change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.; ; Information is obtained from Government websites (https://www.ncsc.gov.uk/threats) and security related websites.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Firewalls, log files and failed login attempts are monitored 24/7. Incidents are responded to as soon as we are alerted.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As based on our Environmental Policy we undertake to use renewal energy in all our datacentres and offices where possible

  Covid-19 recovery

  As per our Health & Safety Policy - Covid recover can take months. We are committed in helping staff recover from illness by tailoring individual wellness action plans

  Tackling economic inequality

  As set out in our Equality Policy - Digital Interactive Ltd is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination

  Equal opportunity

  As set out in our Equality Policy - Digital Interactive Ltd is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination

  Wellbeing

  The wellbeing of staff is of paramount importance to us. We work to protect and encourage the health, safety and wellbeing of all employees, including physical health, mental health and positive relationships. We recognises that everyone’s personal development and work for us contributes to their overall wellbeing at work. We aim to create a sense of belonging, and an environment and culture based on shared values, trust, recognising skills and encouraging personal development.

Pricing

• Price: £8,000 to £35,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a fully unlimited trial of the service for at least 30 days. This can be extended as many times as needed until a decision is made.
• Link to free trial: http://www.digital-interactive.com/products/infreemation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@digital-interactive.com. Tell them what format you need. It will help if you say what assistive technology you use.