TRUSTCO PLC.

Mimecast Engage

Transform the way you address human risk with Mimecast Engage, a revolutionized security awareness solution powered by Mimecast’s Human Risk Management Platform. Mimecast Engage leverages risk signals and behavioural insights to deliver the right intervention and training to each employee, at the right time.

Features

• Access to an entire library of Video-based training modules
• Integrated phishing simulation
• Employee, company, department, and location risk scoring
• Human Risk Management for Simulated and Live cyber attacks.
• Extensive API integration with a wide range of security products.
• Automated re-training using email and IM nudges.

Benefits

• A large library of short and effective training modules
• Dynamic phish testing templates sourced from real attacks caught previously.
• Gain visibility over where risk exists across the entire business.
• One place to see where all cyber security risk exists.
• Single pane of glass to view all business cyber risk
• Automatically retraining when users interact with real or simulated risk.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@trustco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

640487990269043

Contact

Craig Fairs
03448801999
frameworks@trustco.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Mimecast Critical Protection, Mimecast Advanced Protection, and Mimecast Premium Protection.
• Cloud deployment model: Private cloud
• Service constraints: The system is designed without any inherent constraints. Should any issues arise, this will be made public on the Mimecast service website, and your Mimecast Account Manager will keep you updated.
• System requirements: Existing email messaging platform.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Premium Support 1 - 1 hour ; Premium Support 2 - 3 working hours ; Basic Support/Advanced Support 1 - 2 hours ; Advanced Support 2 - 6 working hours ; Basic Support 2 - 12 working hours (NB: this is free of charge)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic Support - Included with subscription provides an online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access.; ; Advanced Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support. ; ; Premium Support - Includes the same online Support Portal, the Mimecast Customer Community, Knowledgebase and Administration Console access as the Basic Support package. Also includes 24 X 7 Telephone support, prioritized routing to tenured support engineers, and a Technical Account Manager (TAM) assigned to your account. ; ; Onsite Support would be handled by our Professional Services team, and would require a bespoke quote at the time that the services are requested.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides a range of Implementation Packages. Mimecast’s Implementation Services focus on delivering the maximum value for you, in the shortest time possible, so that you can take full advantage of the products that you have purchased, regardless of your size.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video-based
  • Proprietary Forums
• End-of-contract data extraction: N/A
• End-of-contract process: The service is decommissioned and any stored data and configurations are permanently deleted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mimecast provides a web browser-based Administration Console, and end-user applications are provided in Outlook Addin, web browser, iOS App, Android App, and Mac OSX App format.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Mimecast conducts accessibility audits on its products against WCAG which include VoiceOver assistive technology. Mimecast encourages users to participate in beta testing and user research.
• API: Yes
• What users can and can't do using the API: Mimecast API 2.0 uses OAuth 2.0 to authenticate with the Mimecast API Gateway using a dedicated Application (created and configured by the customer). Pre-built and managed integrations are available with numerous Technology Alliance Partners, and customers can code their own applications using the available API calls, with guides and sample code provided. This is available to all Mimecast customers at no extra cost.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can choose to apply the features of the product in a granular fashion, both deciding what training and testing modules to use and when, and utilizing local and directory groups of users to use the product features in a targeted fashion.

Scaling

• Independence of resources: We have a dynamically scalable grid-based account system working across geographically dispersed data centres running in an active/active configuration, to ensure service usage by one customer does not affect other customers on that grid, and that there are no maintenance windows and 100% uptime.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed metrics regarding every aspect of the service.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is stored in triplicate, across two geographically-dispersed data centres in your region of choice, using AES-256 encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: HTTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: HTTPS

Availability and resilience

• Guaranteed availability: 100% uptime SLA provided to all customers.
• Approach to resilience: Datacentres are resilient and information is available on request
• Outage reporting: This is available on publicly available web resources as well as automated notification.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Mimecast is 100% Role-Based Access Controlled, so anyone accessing the service has their administrative and user-level capabilities restricted by their role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27701:2019, ISO 22301:2019, ISO/IEC 42001:2023, ISO 14001:2015, Cyber Essentials, Cyber Essentials Plus, SOC 2 Type 2, HIPAA, HITECH, TISAX.
• Information security policies and processes: Mimecast maintains an internal audit team that continuously evaluates all aspects of the Information Security Management System with external validation through a recognised 3rd party at least once a year.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Mimecast change management process requires that change requests are:; -Authorised; -Formally Documented; -Tested prior to migration (when applicable); -Reviewed and approved by management (when applicable)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Mimecast has a robust vulnerability management program that is aligned with industry best practices. Our approach includes finding, evaluating, prioritizing, and eliminating threats. Vulnerabilities are prioritized as they relate to Mimecast’s infrastructure and the associated risk.; ; Mimecast strives to achieve the below targets for vulnerabilities that Mimecast has decided to remediate:; Critical and High – 30 days; Medium – 90 days; Low – 180 days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Mimecast utilises a defence-in-depth model for protection against malicious code, which includes:; 1. Anti-malware software on clients and servers receiving regular updates; 2. Host-based Intrusion Detection system tracking registry and critical file system changes; 3. Malicious content filtration on Web proxies; 4. Intrusion Prevention Systems; 5. Security Information and Event Management system that normalizes and correlates disparate log events; 6. Vulnerability management system; 7. Removable media control; ; Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered.; ; Support operates 24/7/365.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Mimecast has a formal incident reporting process and has established an Incident Response Team called the Emergency Management Team. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers: ; 1. Preparation; ; 2. Identification; ; 3. Containment; ; 4. Eradication; ; 5. Recovery; and ; 6. Follow-up and Lessons Learned.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a 30 day trial of the product in its full production format.
• Link to free trial: https://www.mimecast.com/company/contact

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 7%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Auva Certification Ltd
• ISO 9001 accreditation date: Friday 28 November 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4c4bff44-1da3-4805-ad56-a5658e5d8fcf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5e64577b-f1d9-4534-a243-8395e4ac30ff
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@trustco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.