QuickThink Cloud Limited

Independent Unit4 ERP (Agresso, UBW) Technical Managed Service

QuickThink Cloud's independent Unit4 ERP (Agresso, UBW) Managed Service enables organisations that physically host their own Unit4 ERP system (on their own servers / cloud, or with a third-party cloud provider) to overlay our expert Technical Managed Service to professionally manage and maintain the Unit4 ERP system.

Features

• Proactive 24/7 Tailored Agresso and system monitoring
• Database and application performance tuning
• Secure office-based and / or remote working
• Manned Service Desk with telephone, internet portal and email
• Expert UBW (Agresso) Technical Support
• Encrypted off-site backup solution
• Unlimited environment refreshes, restores, upgrades and updates
• Initial security / functionality audit
• System architecture, design and implementation
• Monthly SLA reports to review performance

Benefits

• Minimise in-house training and support costs
• Expert technical management of enterprise ERP system
• Total peace of mind regarding technical system support
• Technical resource no longer a bottle-neck
• Immediate access to cloud / Agresso experts
• Exceptional SLA's ensure fast, targeted support
• Lower total cost of ownership / support costs
• Security cleared staff for total confidence
• Continuous knowledge-share with in-house teams
• Automated environment refreshes

£3,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@quickthinkcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

641405009594963

Contact

Ian Witts
02087980093
contact@quickthinkcloud.com

Planning

• Planning service: Yes
• How the planning service works: Our Consultants will assess the needs of the organisation and create structured proposals in terms of the necessary architecture, solution design, security and usability requirements of system or software. Pre-defined templates for various sectors can be used to optimise this process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Infrastructure
  • ERP Systems
  • Unit4 ERP (Agresso, UBW)
  • Core IT Assets (Domain Controllers, etc.)
  • Citrix & Thin-Client Technologies
  • Global WAN networks
  • Off-site Backup Solutions
  • Disaster Recovery Solution (all platforms)
  • Prevero (Financial Planning & Analysis)
  • Global Resilience Strategies

Training

• Training service provided: Yes
• How the training service works: Technical Training is provided for the technical management of the Unit4 ERP (Agresso, UBW) software. It is a classroom-based workshop for system administrators that would like to better understand the Agresso Management Console and other technical areas of the Unit4 ERP software.
• Training is tied to specific services: Yes
• Services the training service works with: Unit4 ERP (known as Agresso, UBW or Unit4 Business World)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our tried and tested on-boarding / off-boarding process has already helped many organisations make the move into, between or off the cloud. Using a methodology that allows for parallel work streams, our consultant-led cloud migrations are fully managed to allow organisations of all sizes migrate quickly and easily.; ; Typical examples include ensuring there is full resilience during the process, disaster recovery requirements, data replication, etc.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Utilising a number of industry standard bench-marking tools and scripts, we can provide assurances regarding the quality and performance of cloud-based and in-house systems.; ; These tools produce management reports that are scrutinised by a team of professionals as well as the customer. It includes quantitative data collected from key server / software metrics, as well as qualitative markers (from written reports and service desk analysis).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Unit4 ERP (Agresso, UBW), Freshdesk and Citrix (and wider cloud-based software services as required).

Service scope

• Service constraints: There are no known constraints to our service. Support can be remote or on-site, with a host of channels available for our customers to contact us.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically within 30 minutes, with our official response time set at 1 hour (which is the same at weekends).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat supports any modern browser and has options such as text chat (for users that are hearing impaired), voice support (for visually impaired users) and screen share for users to be fully assisted by a support technician.
• Web chat accessibility testing: None as yet.
• Support levels: We provide full managed service and standard technical support. Each of these service costs differ depending on the type of system that is being supported.; ; All contracts include Technical Project Management, Account Management & Cloud Support as standard.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 17/10/2017
• What the ISO/IEC 27001 doesn’t cover: Complete coverage.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  QuickThink Cloud has had a number of environmental policies in place for many years. A good example is that any member of staff that qualifies for a company car must choose an EV (electric vehicle).

  Equal opportunity

  QuickThink Cloud is (and always has been) an equal opportunities employer.

  Wellbeing

  QuickThink Cloud has always ensured that the wellbeing of our staff and their families is paramount. We offer a wide range of benefits for staff and their families to assist with the physical and mental wellbeing.

Pricing

• Price: £3,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@quickthinkcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.