INTELIBLISS
ServiceNow Cloud Provisioning and Governance
Intelibliss is a distinguished ServiceNow Partner, recognized for our premier services. As a leading ServiceNow Cloud Management Implementation Partner, our expertise encompasses a profound understanding of ServiceNow and extends to all major public and private cloud platforms.
Features
- Best in the industry for implementation of ServiceNow CMP/CPG.
- Expertise on AWS, Azure, GCP, VMWare, OpenStack, AliCloud, Oracle, SAP
- ServiceNow Custom Application Development and Integration
- Discovery of cloud resources
- Pre-built large number of Day-1 and Day-2 operations
- DevOps Integrations, AIOps & Service automations
- Supporting Digital transformation with ServiceNow technologies
- Cloud orchestration and management through ServiceNow
- Strategic Consultancy experts with industry recognised and ServiceNow certifications
Benefits
- Boutique consultancy specialising in ServiceNow services
- Tailor-made assessment of the objectives and risks
- Enhance the user experience and enhancing efficiency.
- Designed and created with best-practice, governance and quality in mind
- Accelerate your time-to-value realisation
- Expertise in Flow Designer, Process Automation & Integration Hub
Pricing
£300 to £1,250 a user a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
6 4 1 4 8 2 7 1 5 1 1 9 3 5 9
Contact
INTELIBLISS
Hardik Benani
Telephone: +447556492015
Email: support@intelibliss.com
Planning
- Planning service
- Yes
- How the planning service works
- Intelibliss follows the ServiceNow's deployment methodology ServiceNow Adaptive Implementation Framework (SAIF) and ServiceNow Implementation Methodology (SIM). Design and Consulting services are included as a part of implementation.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- ServiceNow
- Office 365
Training
- Training service provided
- Yes
- How the training service works
- Customers may choose from a variety of training options as part of their ServiceNow implementation with Intelibliss. We fully support the requirement to share knowledge and cross train with your in-house ServiceNow capability.
- Training is tied to specific services
- Yes
- Services the training service works with
- ServiceNow
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our implementation services also includes organisation implement single pane-of glass for managing all cloud resources under and single tool.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- ServiceNow
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our experts Unit Test any configuration changes made to the core ServiceNow Product in order to meet a customer's specific requirements as part of our standard delivery strategy. This testing is carried out in accordance with the Acceptance Criteria set forth in agile Stories. In addition, we provide a structured method to meet the testing needs of customers. Process testing to ensure tested functionality meets process requirements, System Integration Testing to construct an end-to-end solution, and support for the Customer's own UAT testing cycles are all examples of this. We advise using an Intelibliss supported customer-led UAT strategy.
As an outcome, the customer's comprehension and familiarity with the solution is accelerated, increasing ServiceNow's mean time to value. However, if necessary, we have extensive expertise and understanding of how to conduct these tasks.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Ongoing ServiceNow support in a DevOps environment. With the help of ServiceNow and SPOC, you can design, create, configure, implement, modify, and change the ServiceNow application.
Service scope
- Service constraints
-
We don't have any limitations in terms of our ability to deliver ServiceNow implementations and support; however, we would discuss these activities with a customer as part of any exploration process to make sure that there are no misinterpretation, presumptions, or grey areas during the project lifecycle.
Services can be delivered in any Geo-Location, either remotely or preferably on the Customers site.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Up to 24/7 depending on support agreement
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- All other support solutions are priced on a tailored basis due to the highly individual nature of ServiceNow Services.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- ServiceNow
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO 27001
- ISO/IEC 27001 accreditation date
- 1/1/2019
- What the ISO/IEC 27001 doesn’t cover
- The actual datacenter environment is the only exception to the scope, as it is covered by the datacenter providers' own ISO certifications.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- These attestations can be shared under NDA
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- ServiceNow has produced an internal version of the CSA CCM document, as well as the self-assessment, which contains material that can only be disclosed under NDA protection to make the publication more relevant.
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- SSAE 18 SOC 1 and SOC 2 Reports
- BSI Cloud Computing Compliance Controls Catalog (C5) Standard
- APEC Privacy Recognition for Processors (PRP)
- FedRAMP High P-ATO For US Government Entities and Providers
- ASD IRAP assessed for OFFICIAL and PROTECTED Cloud Services
- UK Cyber Essentials Plus Certification
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Intelibliss is addressing economic inequality in cloud services by democratizing access to advanced IT management tools, empowering organizations of all sizes to leverage efficient cloud solutions and compete on an equal footing.Equal opportunity
Intelibliss promotes equal opportunity in cloud services by providing accessible, scalable, and inclusive solutions, ensuring that businesses of all sizes can harness the power of the cloud to drive innovation and growth on an equitable basis.
Pricing
- Price
- £300 to £1,250 a user a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at support@intelibliss.com.
Tell them what format you need. It will help if you say what assistive technology you use.