U.K. SOFTWARE LIMITED

TranSearch

Records and Asset Tracking and Management Software using barcode and/or RFID technology. Can track and trace multiple asset types including paper, electronic devices, PAVA Spray, patient records, equipment, evidence and tools. Functionality includes fully auditable movement tracking, check-in & check-out, including email notifications, digital repository and full reporting capability.

Features

• Bespoke record & asset management
• Real-time customised reporting
• Barcode & RFID technology
• Digital file manager
• Archive management
• Live asset & record tracking
• Comprehensive audit trails
• Customisable user dashboards
• Role based access control
• Automated notifications

Benefits

• Manage multiple digital & physical asset types
• Full compliance with audit trails
• Adherence to retention regulations / policies
• Track location and full movement history
• Full order & request management
• Destruction and deletion management
• Information access control
• Digital storage capability
• Adherence to information governance
• Warehouse and storage management

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carina.juganar@uksoftware.ltd.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

641705455793607

Contact

Carina Juganar
01843 609345
carina.juganar@uksoftware.ltd.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Technical support is only available Monday - Friday 9am - 5pm
• System requirements: Any modern web browser installed

User support

• Email or online ticketing support: Yes
• Support response times: Support is available Monday - Friday 9am-5pm.; Critical - 30 minutes; High - 2 hours; Medium - 4 hours; Low - 2 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical support is built into the subscription price, customers will receive support through our dedicated support portal. In addition, each customer will receive a dedicated technical account manager for specific requests such as software changes, training or issues which cannot be resolved through the support portal. ; ; Hosting support is available 24/7. Application/software support is available as a standard Monday - Friday from 9am - 5pm. Any support requirements at weekends would incur additional costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will typically hold several introductory calls, including a system demonstration, allowing the customer to confirm the software meets their requirements. Where needed, our team can provide onsite training and setup to ensure a smooth start.; ; In addition, we provide comprehensive user documentation, online guides and ongoing support via email, chat, or phone, so users are confident, productive, and fully supported throughout onboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A request is made to our internal technical support team as part of our off-boarding process who will extract all data into an agreed format such as CSV or XLSX.
• End-of-contract process: Standard off-boarding is included in the price. Bespoke data migration to a new system will incur an additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: As the documentation is accessible via a web browser or PDF viewer, these installed applications have accessibility features built-in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A separate web application to manage settings, configuration and users.
• Accessibility standards: None or don’t know
• Description of accessibility: Service is provided via a web browser which comes pre installed with accessibility tools. Any bespoke functionality can be built with the accessibility requirements necessary.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Our API's are held for internal use only and are provided via web services. Our dedicated support team build the service-to-service functionality along with any integrations internally.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our software is fully customisable to support the operational needs of each customer. Customisation is handled by our internal development team. Most customisation is included in the service. Extra customisation such as new integrations, conversion from legacy systems and specialist features will incur an additional cost.

Scaling

• Independence of resources: User demand is isolated through over-provisioned infrastructure and controlled resource management, ensuring that peak usage by one customer does not affect the performance or availability experienced by others.

Analytics

• Service usage metrics: Yes
• Metrics types: Fully bespoke auditing and reporting metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The system allows users to export data via the application. Custom bespoke reports can be created upon request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats:
  • CSV
  • ODF
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Application technical support is available Monday - Friday 9am - 5pm. ; Our preferred hosting providers guarantee 99%+ up time. ; Hosting support available 24/7/365.
• Approach to resilience: Available on request.
• Outage reporting: The hosting providers we recommend offer a user dashboard to track any system outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Our system can interface with third party identity providers which require MFA.
• Access restrictions in management interfaces and support channels: Restriction to management and support interfaces is conducted by profile restrictions. Profile levels are discussed and implemented during the onboarding process. Access to support channel would be discussed during the onboarding process, and access will be granted to approved users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The organisation is fully compliant with ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change request go through an approval procedure along with a risk and privacy impact assessment and mitigation strategy. Rollback plans are provided with all changes to software.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive information about threats from our information security provider. Regular code scans are run against the application. Patches are deployed as soon as required depending on the criticality of the threat.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Potential compromises are identified through regular code scans and flags from our information security software. Response time for potential compromises will depend on the severity of the threat. Potential compromises would be communicated with the relevant parties and actioned with an emergency change request.
• Incident management type: Supplier-defined controls
• Incident management approach: When an incident is identified, it is logged in the Security Incident Management Tracker and reported to the CISO and MD. The Management Review Board will assess the event and assigns a lead person. If customer data is affected, primary contacts are informed within 24 hours and the ICO within 72 hours. Evidence is collected, a resolution plan is implemented, and the incident is communicated to relevant parties. After resolution, lessons learned are captured, shared with stakeholders, and the incident is updated to ‘resolved’ in the tracker.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • MODNET
  • Police force private networks

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 21 January 2026
• What the ISO/IEC 27001 doesn’t cover: Everything is in scope, no exclusions.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISOQAR
• ISO 9001 accreditation date: Wednesday 21 January 2026
• What the ISO 9001 doesn’t cover: Everything is in scope, no exclusions.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 11 September 2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Everything is in scope, no exclusions.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5c09c691-80d1-41e2-9416-2d8f7b7bee85
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at carina.juganar@uksoftware.ltd.uk. Tell them what format you need. It will help if you say what assistive technology you use.