Acuvate Software

AI, Data & cloud

Acuvate was founded to enable seamless digital transformation and deliver impact from the word go. We are a global enterprise, leading AI-powered digital transformation services and consulting for organizations of all sizes.

Features

• AI Solutions, operational efficiency
• Process Automation

Benefits

• Data reporting
• Cost Savings

£250 to £800 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pradeep.tigulla@acuvate.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

641930716880044

Contact

Pradeep Tigulla
07466119320
pradeep.tigulla@acuvate.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Acuvate's Acclerators
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Cloud
  • Cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Client's infra like MS Teams, Sharepoint
• Web chat accessibility testing: Yes
• Onsite support: Onsite support
• Support levels: We define SLAs based on the requirement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Using our Data Migration and extraction tools
• End-of-contract process: Source Code, Documentation

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: UI, Features

Scaling

• Independence of resources: We have pool or dedicated resources

Analytics

• Service usage metrics: Yes
• Metrics types: Based on the KPIs
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using inbuild tools
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Issues Classification:; Severity 1; • Critical business impact: Service outages, one or more services aren’t accessible or unusable, significant loss or degradation of services (application down) – Org level; • No straightforward solution exists – Look for work around solution; Severity 2; • Application is functional but not working as expected – User level issue.; • Impact to functionality because of user data, permissions etc.; Severity 3; • Functional defects not impacting the usage of the application – Application-Level Issue; • Users seeking clarification; • Performance issues; Severity 4; • Cosmetic changes with application – Workflow enhancements or improvements
• Approach to resilience: Issues Classification:; Severity 1; • Critical business impact: Service outages, one or more services aren’t accessible or unusable, significant loss or degradation of services (application down) – Org level; • No straightforward solution exists – Look for work around solution; Severity 2; • Application is functional but not working as expected – User level issue.; • Impact to functionality because of user data, permissions etc.; Severity 3; • Functional defects not impacting the usage of the application – Application-Level Issue; • Users seeking clarification; • Performance issues; Severity 4; • Cosmetic changes with application – Workflow enhancements or improvements
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Suppliers process
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 10/5/2024
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001:2013

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Based on the client requirement
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We follow standard process
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We follow standard process
• Incident management type: Supplier-defined controls
• Incident management approach: We follow based on customer request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have Cloud based infra and run several programs like save water, planting trees

  Covid-19 recovery

  We give work life balance for all the emplyees in Acuvate

  Equal opportunity

  We have Equality and Diversity Policy in place and we give equal opporunity for all employees

  Wellbeing

  We give work life balance for all the emplyees in Acuvate

Pricing

• Price: £250 to £800 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide free trial for 2 months

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pradeep.tigulla@acuvate.com. Tell them what format you need. It will help if you say what assistive technology you use.