NLIGHTNIT LTD

Oracle Managed Cloud (Oracle Cloud Infrastructure, OCI)

Our services ensure Oracle cloud-based deployments remain available, reliable and efficient.

These resources can complement existing department and business operations, or provide a structured approach and contracted function responsible for cloud installation support and administration.

Features

• 24x7 UK based support team
• Guarenteed incident response time
• Proactive monitoring and alerting for KPI by technology
• Access to a real time performance analysis dashboard
• Seamless integration with customer internal teams
• Web-based ticket portal
• Accurate cost analysis and forecasting
• Comprehensive SLAs
• Proactive administration
• Unlimited service requests

Benefits

• Direct and immediate access to senior expertise
• Transparency of incident root casue analysis
• Bespoke monitoring based on client systems requirements
• Transparent performance monitoring and access to live system feeds
• UK based company and Team
• Robust and resilient monitoring service
• Focus on quick and efferent incident handling and resolution
• Evidence-based support
• Flexible service hours
• Efficient Security Patch

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nlightn-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

642518762250183

Contact

Scott Hall
03303326223
sales@nlightn-it.com

About your service

• Service categories:

  Cloud Support Services

  Managed Cloud

  Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

  Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

• Service constraints: NlightnIT cloud management services are constrained to Oracle cloud infrastructure platforms and offerings.

User support

• Email or online ticketing support: Yes
• Support response times: Immediate acknowledgment of ticket receipt; Severity 1 issues <30minutes; Severity 2 - 2 hours; Severity 3 - 4 hours ; Severity 4 - next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support is offered and supplied in the following categories:; - Reactive OR Proactive; - Standard OR Enhanced Services; - 8am-6pm weekdays OR 24x7; ; All support services are provided by our dedicated internal technical team, each having in excess of 15 years commercial experience working on nearly all permutations of their technology specialisation.; ; Each customer benefits from a direct commercial account manager, Direct access to the whole support team and dedicated routes of management escalation. ; ; Our standard services focus of incident handling, management and resolution. Our enhanced services incorporate further BAU activities that accommodate 90% of typical customer activities.; ; Further bespoke options can be supplied on request or where business requirements demand more cover or a more frequent delivery of administration.; ; These services do require a little more qualification and understanding of each customer's unique requirements. The tailored services are priced individually on request.; ; Service pricing can be reviewed within the separate pricing documentation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle software, Oracle subscriptions, Oracle Cloud Infrastructure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Solution architect

Role level	UK Rate	Offshore Rate
Senior solution architect	£1,000.00

Technical architect

Role level	UK Rate	Offshore Rate
Senior technical architect	£1,000.00

IT operations roles

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Senior infrastructure engineer	£850.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Senior infrastructure operations engineer	£850.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Ltd
• ISO/IEC 27001 accreditation date: Sunday 2 June 2024
• What the ISO/IEC 27001 doesn’t cover: 5.37 N/A; 8.4 N/A; 8.25 N/A; 8.28 N/A; 8.29 N/A; 8.3 N/A; 8.31 N/A; 8.33 N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification Ltd
• ISO 9001 accreditation date: Sunday 2 June 2024
• What the ISO 9001 doesn’t cover: 7.1.5.2 As we do not use monitoring or measuring equipment that requires calibration; 8.3 Design and Development of products and services as we do not create new product or services on an ongoing basis
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0f438310-6f22-47bc-b72b-4fd1ed8d588e
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nlightn-it.com. Tell them what format you need. It will help if you say what assistive technology you use.