FLUIDONE LIMITED

Cloud Consultancy and Migration Services

Consultancy and support mapping solutions to buyers' requirements for Cloud Connectivity and Migration Services, SolarWinds Network Management Consultancy, SolarWinds Software Licences and Renewals, Hosted Security and Firewall, Hosted Voice, Azure, Office 365, AWS, 4G bonded connectivity services.

Features

• Cloud strategy consultancy and advice
• Application development by personnel with highest security clearance
• Vendor agnostic support across multiple cloud platforms
• SolarWinds software licences and renewals
• SolarWinds consultancy and in-life support
• Public One to One Static IP Address configuration
• Virtual servers for bonding multiple 4G connections
• Cloud Hosted Virtual Hub Device
• Max Transit Duo two SIM for up to 30 users

Benefits

• Migration fully managed reducing buyer's resource requirements
• Migration timescales are reduced
• Monitored utilisation bandwidth mapped to requirements reduces costs
• Vendor agnostic approach provides highest degrees of flexibility

£1,200 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fluidone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

642612922166873

Contact

Will Lugg
02070996892
contact@fluidone.com

Planning

• Planning service: Yes
• How the planning service works: FluidOne engages to complete a series of design workshops focused on the buyer’s requirements. To better understand a buyers’ business drivers, we collaborate with the aim to support achieving the buyer's goals through the correct application for each technology element of the new solution.; ; Information gathering of technical requirements takes place to provide the material needed to produce necessary designs. Consultants will discuss and agree overall cloud strategy ensuring adoption of Cloud First principles, detailing and assessing business and technology solutions that create a transitional change to the target solution.; ; Our technical design authorities will consider multiple ways of achieving requirements with multiple carriers, vendors and solutions. Service and solution designs encompassing each technology element are produced, detailing low level service design parameters and technical configuration elements to ensure the solution meets all requirements. ; ; Implementation follows an agreed project plan approved by key stakeholders, managed by a dedicated Project Manager. Project plans include assumptions and acceptance testing, including the need for parallel running where applicable. To coordinate activities and ensure a successful outcome, our Project Manager will work closely with the buyer’s Project Manager via a robust communications plan with regular progress reviews as well as sharing any agreed reports.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: User on-boarding and user orientation is provided.
• Training is tied to specific services: Yes
• Services the training service works with: Network Monitoring Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FluidOne works with buyers to identify the most appropriate technologies and solutions to offer significantly increased agility and flexibility for systems development and adoption of Cloud First based strategies. FluidOne designs solutions to connect the buyers existing infrastructure onto new services by utilising multiple carriers and data centres. This approach allows existing services to be phased out and passed into the new infrastructure safely and with minimum down-time. Traffic is traversed across our data centre estate and using cross-connect from terminating routers can plug directly into their chosen cloud-based services by peering directly via LINX (London Internet Exchange) or via other public Internet services. Network infrastructure is included with high levels of resilience to enable uninterrupted access for users. FluidOne is experienced in supporting cloud solutions for ERP, logistics, materials management and finance. Specific applications include Oracle, SAP, Business Objects, and Salesforce. Buyers can choose from any cloud supplier with access via Internet (private connectivity can also be offered).
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support service is truly proactive, with management and monitoring performed by a dedicated team of FluidOne technical engineers available 24x7 depending on the support chosen by the buyer. The main elements of the hosted software services support consist of networks, systems, and information technology infrastructure management platform based on SolarWinds that monitors, alerts and reports on overall system health of the buyer's network infrastructure. The SolarWinds platform can be used to monitor the Physical, Logical, Application and Webserver infrastructures, and any associated Wide Area Network (WAN) and Local Area Network (LAN) connectivity. Buyers also have the option to view the monitoring platform via a secure portal to get an instant view of each device/node on their network with indications showing green, amber or red depending on connectivity status. Response times are the same at all times. The system is intended to deliver a single-screen monitoring dashboard, with supplementary screens as required for reporting and deeper level visibility of the infrastructure and its performance. FluidOne also provides an option to have hosted Firewalls to protect against known and emerging threats.

Service scope

• Service constraints: Buyers will need to have connectivity from their existent infrastructure to the FluidOne Data Centre hosting locations, or request connectivity from FluidOne at additional costs for implementation, professional services and bandwidth/connectivity.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The service is truly proactive, with management and monitoring performed by a dedicated team of technical engineers available 24x 7(depending on the support chosen by the Buyer). Less than 5% of all support calls are inbound; pre-emptive support by our helpdesk team accounts for the rest. Buyers also have the option to view the monitoring platform via a secure portal to get an instant view of each device/node on their network with "traffic light" indications showing green, amber or red depending on connectivity status. Response times are the same at all times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Three levels of functional service are available and are known as the Support Class. Pricing is based on a cost per device and varies according to Support Class and term of contract. The three support classes are: Portal Access - provides a 24/7/365 monitoring and reporting service for devices. Reactive Management - provides a monitoring, alerting & reporting service with a Cloud Service Desk that will act on the alerts received, and manage the Incident until its resolution. Configuration of routers and their hardware maintenance is managed by the customer. Proactive Management - FluidOne is responsible for the full end to end management. This includes the proactive monitoring and management of the network, router configuration and hardware maintenance/replacement. Each Buyer will have a technical account manager and access to cloud support engineers throughout the contract.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tier1Carriers, SolarWinds, Cisco/Meraki, Amazon, COLT, Office365, Azure, Megaport, Peplink, Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 12/03/2025
• What the ISO/IEC 27001 doesn’t cover: Anything out of the boundaries of the scope as defined in Information Security Management System (ISMS) Manual. The scope of the organisation’s ISMS is as follows: Managed Network and Communications Infrastructure Solutions The boundaries of the scope include the Network Operations Centre and associated systems and resources. The organisation can determine the relationship between its selected information security controls and its risk assessment and risk treatment processes, and subsequently, back to the ISMS policy and objectives. This is demonstrated by the following documentation: • Information security policy statement (ISPS001) • Procedures and controls that support the ISMS • ISMS risk assessment procedure (ISP005) • Risk assessment (ISMS risk assessment.xls) • Risk treatment plan
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  FluidOne recognises that climate change is one of the most prominent challenges which threatens our global community. We are committed to the continual improvement of our performance in reducing and minimising negative impacts on the environment through the adoption of sustainable practices. Our Environmental Policy includes regular documented updates that monitor, measure, report and reduce energy use across all our sites.; ; We actively reduce our consumption of resources and improve efficiency in their use by re-using or recycling where possible. We promote individual and company awareness of good environmental practices and integrate recognised applicable best practice into our business activities.; ; We work closely with our suppliers to ensure environmental criteria are considered in the procurement of goods and services including asset lifecycle management and agreed mean lifecycle of a product. We are working with partners who sponsor several reforestation projects and have a focus is on giving technology a second life and contributing to the circular economy.; ; We encourage developing plans with buyers so that they can achieve their own sustainability targets. Introducing our sustainability partners forms part of this and as part of service reviews, we can develop plans including completing remote diagnostics and report on buyers’ utilisation level of all services. We can provide excess utilisation (for example power draw in data centres) as well zero usage (unused services) reports that lead to potential changes in services.

  Covid-19 recovery

  Covid and the subsequent adoption of new working practices amplified the operational benefits of flexible working and effective collaboration, but there are some important environmental advantages too.; ; The businesses' working policies were adjusted during the Covid-19 pandemic to ensure the safety of colleagues with changes made post pandemic during recovery to maintain limiting the possibility of transmission.; ; FluidOne deploy solutions that help people work effectively from anywhere. We carefully found the balance that maintains culture but reduces the need for teams to always meet physically. The results help to lower the amount of travelling and the subsequent environmental impact that creates. ; ; We are helping our customers with this; collaboration tools like Microsoft Teams (or other platforms) to the implementation of smart meeting room technology support reducing the frequency of physical office visits and in turn can help to reduce energy consumption or may even help reduce the footprint taken by office space.

  Equal opportunity

  FluidOne values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination. An inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all. We seek to promote the principles of equality, diversity and inclusion in all dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public. ; ; We continually engage with our staff as well as external partners to help us to understand how we can make our workplace more inclusive and gain an insight into what our staff need most from us. With our industry being approximately 80% male, this makes the candidate pool for recruitment of experienced roles predominantly male and not as diverse as the wider community. Our leadership team believe the most effective long-term way to change the balance is to encourage more females and diverse candidates to make their first career move to be into the IT and Comms industry. ; ; We have aligned with a local university in London with a less privileged student base than other London universities. Our engagement has resulted in planning events where we can give support and to aid students on their career planning, creating some internships and entry level roles each year with FluidOne. Our representatives attend campus to discuss their experiences offering a more interactive approach to a traditional career fair, talking to students as they visit, with a view to continuing conversations.

  Wellbeing

  At FluidOne, our people are our most important assets, with. staff mental wellbeing one of our top priorities. We offer all employees - regardless of how long they’ve been with us - an Employee Assistance Programme (EAP). With EAP, staff can get 24/7 support, guidance, counselling, and expert legal advice on any personal and professional issues that could be affecting their home or work life. The wellbeing portal also offers a virtual library of wellbeing guides, with everything from dietary tips, fitness plans, and financial advice. ; ; We actively seek and retain talent and are proud of our culture of being straight-forward and one that promotes well-being, collaboration and innovation, as well as having fun.; ; Help employees flourish in the best ways possible is a continuous area of attention to. More flexibility in the scheduling of training and coaching is provided with additional support to managers to best support their teams. Staff culture is key to our success with teamwork and collaboration at our centre. As we support each other and work together to achieve our ambitions, this is represented with focus on regularly understanding how staff feel through one-to-ones, regular team meetings and mini-surveys.; ; The company deliver regular initiatives such as hosting company Pow Wow meetings in person or via video conference which shares company updates, as well as enjoying informative and fun get-togethers. Combining work and play this way proved popular with employees.; ; We are extremely proud to be recognised as an organisation that puts its employees first with recognition testament to our continued commitment to make FluidOne an incredible place to work.

Pricing

• Price: £1,200 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@fluidone.com. Tell them what format you need. It will help if you say what assistive technology you use.