Axians Networks Limited

Managed Firewall Service

Axians Managed Firewall Service provides proactive day to day monitoring of your Firewall estate . Our team of network security experts will ensure your firewalls are kept up to date and perform changes on request.

Features

• Proactive 24 x 7 monitoring of firewalls
• Firewall change requests
• Case ticketing and call handling
• Proactive device performance monitoring
• Configuration back ups
• Call handling and escalation to vendor for complex issues
• Firewall Health Check
• Reporting
• Support Services

Benefits

• Around the clock proactive monitoring
• Expert monitoring by highly qualified Cyber Security engineers
• Service delivered by ISO27001 / Cyber Essentials accredited company

£400 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.polson@axians.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

642753854318509

Contact

Neil Polson
07788317802
neil.polson@axians.co.uk

Planning

• Planning service: Yes
• How the planning service works: Axians network security consultants provide a raft of consultancy services to help guide and advice existing and prospective clients to identify any potential gaps in their security posture. Our consultants will review your existing security posture and identify any gaps, or improvements that can be made. Our team also carry out Firewall health checks to ensure that you are optimising the performance of your firewall. Working with the client our team will help clients to build their security strategy to ensure they have a robust security network and enhance their security defences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Axians can provide bespoke training on the use and administratin of Juniper and Fortinet firewalls
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Axians can help transfer policy and configuration from existing firewalls to new firewalls as necessary
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Fortinet NSE 8 Accredited
  • ISO27001 Accredited
  • Product Certified Engineers

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a managed service desk responding to support tickets from clients. In addition clients are able to phone, or use a client portal. There is access to a service desk team leader and a proactive monitoring team liaising with clients when events and incidents occur. The portal enables clients to engage with the whole team that includes the ability for them to log support tickets, track and update. Clients are also made aware of the incident management process and the communication guidelines around this.; ; Cloud offerings also encompass Azure, AWS and firewall as a service.

Service scope

• Service constraints: The service is available to support Juniper and Fortinet firewalls only.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emergency: 1 hour evaluation response / 2 hour target execution (Business / OoH); Normal: 2 hour evaluation response (business Hours) / 4 hour target execution (Business hours from point of approval); Standard: Pre-approved evaluation response / 2 hours target execution (Business hours)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Emergency: 1 hour evaluation response / 2 hour target execution (Business / OoH); Normal: 2 hour evaluation response (business Hours) / 4 hour target execution (Business hours from point of approval); Standard: Pre-approved evaluation response / 2 hours target execution (Business hours)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 30/10/2001
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Axians is the ICT brand of VINCI Energies. VINCI Energies carries out numerous projects that contribute to improving everyday life and to shaping the world of tomorrow. The Axians approach has aligned with the Group, based on a Green IT audit and leading to an operational action plan. The solutions deployed by Axians are at the heart of the operational activities of the clients, and they are part of their journey towards sustainability. Thanks to our understanding of customers’ needs and our different expertise areas (including IoT and Business Applications), Axians can help our customers save water in cities, reduce their fuel consumption and optimize the energy efficiency of their sites and buildings.

  Tackling economic inequality

  Enhancing the regional economy, staying competitive and increasing quality of public service. We help the Public Sector to improve citizen well-being with proven expertise in deploying, scaling, operating and maintaining any digital infrastructure at a large, city-scale

  Wellbeing

  Citizens are expecting more from the places they live in, and the relationship with government and local authorities to deliver efficient, quality digital services. As well as needing fast, reliable and scalable technology infrastructure to ensure public sector teams can serve citizens effectively, these authorities also need to adopt solutions to support and respond to sustainable and inclusivity.

Pricing

• Price: £400 an instance a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.polson@axians.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.