MSC Digital Limited
CTO as a service
We offer a highly experienced SC-cleared SCS-level consultancy service to provide expert advice and assistance with your cloud technology transformation strategy and to help determine the right tools and approach to successfully transform your organisation.
Features
- Best practice advice from government technology subject matter experts
- Immediate benefit from a highly experienced design authority capability
- Development of a cloud technology transformation strategy
- Business case development
- Key senior stakeholder engagement (SCS to Perm Secs and Ministers)
- Technical and commercial evaluation of cloud products, services and solutions
- Establishment of governance and internal control structures
- Decisive leadership for your technical design authority
- Ideal for clients without a CDIO/CTO or strategic leader
- Independent, objective “critical friend” for your leadership team
Benefits
- SCS-level CTOs and government technology SMEs
- In-depth knowledge (and case studies) of HMG technology transformations
- Access to our extensive government experience and significant IP library
- Alignment of technology transformation plans with strategic departmental objectives
- Maximise the speed of your technology transformation while minimising risk
- Encouragement and inspiration to in-house teams, fostering productivity and creativity
- Enhances your internal capability
- Leaves a sustainable legacy when our engagement is complete
- Best practice implementation of the HMG Technology Code of Practice
- HMG DDaT Playbook, Secure by Design principles, and NCSC guidance
Pricing
£2,000 to £2,000 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
6 4 2 8 4 5 8 8 6 1 8 1 9 5 5
Contact
MSC Digital Limited
David Turner
Telephone: 01603 555 581
Email: busdev@mscdigital.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
As a leading specialist in government technology transformation, we can assist with every stage of your planning for legacy technology replacement, cloud migration or adoption of cloud services.
Utilising our expert knowledge of government technology best practice we assist with shaping and developing your strategy, business case and technology roadmap, while performing cloud readiness and maturity assessments of your existing environment and capability assessment of your in-house staff. We then work with you to design the new architecture, provide advice on evaluation and selection of cloud platforms (including AWS, Azure and GCP) and services, and develop a detailed project and technical migration plan for your legacy technology, applications and data.
All work is aligned to the government Technology Code of Practice, Digital, Data and Technology (DDaT) Playbook and NCSC (National Cyber Security Centre) guidance. We can also assist with operational and commercial exit plans from your incumbent service providers and with target operating model design and planning for the capability development of your in-house staff to familiarise them with running, managing and supporting the new environment and services. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We ensure your teams can manage, iterate and improve the cloud transformation we deliver after the project has been delivered.
We work closely with your technical staff throughout our engagement, helping them to “learn by doing” and transferring essential skills and knowledge to your in-house team.
As a core part of our planning and delivery, we will provide familiarisation and "train the trainer" training to your staff on the systems, tools, processes, and documentation we create. This will reinforce any hands-on learning that has taken place and provide what the teams will need to sustain and further develop their understanding after end of contract.
During our engagement, your staff have access to our extensive government experience, case studies and knowledge. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have played lead roles in several large government cloud technology transformations and offer a full service from strategy to planning to delivery. Whether you need short-term assistance to bridge a gap in your project, programme or transformation capability or a full multi-functional team deployed to design and deliver major transformation, we will apply our wealth of public sector experience to guide you through your transformation of hosting and digital platforms, Identity & Access Management (IdAM), Unified End-Point Management (UEM), productivity tools, network and VoIP telephony and unified comms, legacy workplace and line of business applications, and lifetime service management.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We will work with you to ensure all business, technical and performance requirements are clearly understood and develop appropriate approaches to confirm that requirements have been met to required quality standards. We have extensive experience working with government SIRO, CISO and Information Assurance experts. We review any proposed new cloud-based services against the NCSC Cloud Security Principles and Secure by Design (SbD) Principles.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We can provide remote or onsite support (including a high-quality Tech Bar/Tech Hub function, focused on service-driven user interaction and rapid resolution) for all leading cloud technologies and services, from initial triage through to 4th line support problem management and fault resolution. We will also manage your third-party suppliers on your behalf in accordance with their agreed SLAs. 1st and 2nd line onsite Early Life Support (“floorwalkers”) can be provided during transformation, change, and go-live activities, including outside regular business hours.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 4 hours during business hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide dedicated 3rd line support from our team, led by a Lead Consultant who is accountable for the delivery of our service. This support is provided throughout the duration of our service provision and is available during working hours (Monday to Friday). High quality Early Life Support (“floorwalkers”), 1st and 2nd line deskside support and Tech Bar/Tech Hub support - focused on service-driven user interaction and rapid resolution - can be provided during transformation and change activities, including outside regular working hours. A client-specific support dashboard is provided during these activities, along with continual feedback and knowledge transfer to your BAU Service Desk and Live Service support functions. Enhanced and extended support can be provided by arrangement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
MSC Digital is committed to fighting climate change through the delivery of this service and through influencing staff, suppliers, and buyers to support environmental protection and improvement. Our commitment is summarised in the following activities:
• Our Carbon Reduction Plan
• Management and reduction of waste
• Management and reduction of business travel
• Contribution to sustainability and environmental causes and charities
• Regular and transparent reporting on our environmental improvement targets.
Carbon Reduction Plan
Through our Carbon Reduction Plan, we are committed to achieving Net Zero by 2050. Our Carbon Reduction Plan is available on our website.
Management and reduction of waste
We are committed to changing waste habits, and as part of participation in this framework we will:
• Provide reusable water-bottles and coffee flasks.
• Securely donate old and/or obsolete IT equipment for reuse and recycling.
• Discourage the use of printing and promote paperless working.
Management and reduction of business travel
Business travel is one of the highest-emission activities MSC Digital engages in.
We are committed to reducing business travel or minimising its emissions impacts as follows:
• Increasing and promoting the use of digital communication tools.
• Promoting hybrid/remote working.
• Encouraging more environmentally responsible means of travel, especially public transport.
Contribution to sustainability and environmental causes and charities
We offer our employees the ability to donate to environmental charities as one of their benefits of employment and provide for 2 volunteering days per year, of which we urge one to focus on sustainability and improving the environment.
Regular and transparent reporting on our environmental improvement targets.
We conduct regular reviews of our carbon reduction activities and targets, and we commit to making these reviews transparent to all of our supply chain, clients, and staff as they take place.Tackling economic inequality
MSC Digital recognises that our company has a key part to play in tackling the digital divide. As a very small business, when we deliver this service to our clients, we create new digital jobs and use the opportunity to promote digital work opportunities to groups and communities who typically have lower levels of digital skills. As a remote-first company, we can hire from any area of the UK.
To help tackle economic inequality, particularly the digital skills gap, we:
• Seek out applicants from groups and communities where digital skill levels are typically low – in particular, candidates from disadvantaged backgrounds and from geographical areas that suffer from digital inequality;
• Create personalised professional development plans for our workers that specifically take into account digital domains where there is an identified skills shortage in the UK;
• Offer entry-level positions for digital roles to support and develop applicants at the start of their digital careers, including paid work placements, internships, and apprenticeships;
• Encourage and fund workers to become involved in the digital community through conferences, networking events, discussion forums, and volunteering.
To measure the effectiveness of our interventions against digital and economic inequality, we report on the following metrics as part of our ISO 9001 quality procedures:
• The number of full- and part-time employment opportunities created as a result of securing and delivering each client contract, including the level of seniority of each opportunity;
• The number of work placements, internships, and apprenticeships MSC Digital provides, on an annual basis;
• The number of digital skills training courses and qualifications provided annually to each worker as part of their professional development plans;
• Attendance/participation of MSC Digital representatives in digital community activities on an annual basis.Equal opportunity
MSC Digital Limited is aware that workers from disadvantaged backgrounds are more likely to suffer from inequality throughout their working life, particularly in skills, pay, and professional development.
As an equal opportunities employer, MSC Digital takes positive action to tackle workforce inequality when delivering this service and throughout the whole employee life cycle.
Before employment
MSC Digital's goal in recruitment is to eliminate bias and to seek out employees who may face structural disadvantages that discourages them from applying. We:
• Seek out applicants from typically disadvantaged backgrounds and communities
• Define how we assess applicants before advertising vacancies to ensure fairness of evaluation and combat bias
• Define how a role will be compensated before advertising it to reduce the effect of differences in the ways candidates negotiate.
MSC Digital is also committed to seeking workers from our own community, supporting local educational institutions and programmes.
During employment
MSC Digital believes the best way to combat workplace inequality is for all workers to have autonomy, mastery, and purpose. We act on this as follows.
Autonomy
• Delegate decision-making authority to those closest to the issue or problem
• Encourage employee participation in senior leadership decision-making
• Provide personalised mentoring about effective professional and pastoral leadership.
Mastery
• Create personalised professional development plans
• Provide training in capabilities and domains that progress professional development plans
• Seek out roles for workers, both internally and on client contracts, that provide an opportunity to stretch capabilities and demonstrate professional growth.
Purpose
• Foster an environment of ethical excellence, quality, and the importance of serving those who serve the public
• Acknowledge the importance of work/life balance and offer flexible working and similar benefits
• Make clear that we expect everyone to treat others humanely with respect and compassion.
Pricing
- Price
- £2,000 to £2,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at busdev@mscdigital.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.