Syncsort Capacity Management (fka "Athene")

Syncsort Capacity Management provides leading business, service and cross platform automated IT infrastructure capacity reporting, forecasting and planning delivering risk assurance and regulation compliance through integration with leading ITSM, ITOM and Analytics platforms for automated business service IT infrastructure capacity and performance reporting and proactive alerting.


  • Centralised, unified and correlated Capacity Management Information System (CMIS)
  • Report and forecast near real-time and historical capacity and performance
  • Automated capacity and performance KPI recurrence and exception reporting
  • Create business what-if scenario plans using in-built predictive analytics
  • Secure data transfer 'PUSH' from on-premise to Precisely SaaS environment
  • Fully configurable and accessible Reports & Dashboards (email/web)
  • IT infrastructure Capacity monitoring, reporting, planning


  • Cross-platform business service capacity reporting and planning
  • Ingest business plans for component level correlation and what-if forecasting
  • Perform Root Cause Analysis to reduce your service MTTI, MTTR
  • Forecast impacts or service degradation to ensure SLA’s are met
  • Integrate with platforms such as Splunk and ServiceNow
  • Manage, Report, Plan for Public Cloud resource and cost usage
  • Manage, Report, Plan for Private Cloud resource and cost usage
  • Manage, Report, Plan for Hybrid Cloud resource and cost usage


£6,400 a licence

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

6 4 2 9 6 8 6 1 0 3 7 5 4 4 0


Telephone: +44(0)7367540505

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Planned maintenance can be either between 5am to 1pm on Sundays or Mondays from 9am to 1pm
System requirements
Windows 2012 R2 Server or above

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1:
30 minutes response time (UK 09:00 – 17:00 Monday - Friday)

Severity 2 :
4 business hours response time (UK 09:00 – 17:00 Monday - Friday)

Severity 3:
8 business hours response time (UK 09:00 – 17:00 Monday - Friday)

Severity 4:
1 business day response time (UK 09:00 – 17:00 Monday - Friday)
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Full web chat available via the Support site.
Web chat accessibility testing
Please contact support for further details.
Onsite support
Yes, at extra cost
Support levels
Maintenance is included in all Precisely software agreements and includes 1st, 2nd and 3rd line support where required.

For an additional charge, we can also provide a Technical Account Manager to provide further case handing and management.
Support available to third parties

Onboarding and offboarding

Getting started
On site and/or online training and user documentation is provided by Precisely and in addition user documentation is downloadable on request from our Support Portal.
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
End-of-contract data extraction
We will provide a data extract of the customers database in a SQL Server backup format when the contract ends.
End-of-contract process
Data extraction at the end of the contract is an additional cost to the customer and priced at the time of request.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Compatible operating systems
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Customisation available


Independence of resources
Precisely has in place its own internal procedures to ensure users are not affected by demand by other users. Using industry standard tools, Precisely are able to closely monitor activity across all of its services and load balance where appropriate.


Service usage metrics
Metrics types
Percentage availability
Scheduled Maintenance
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The in-built reporting and administration applications provided the ability to extract data into Office documents such as Excel, Word files. Direct SQL queries can also be executed on the capacity database to extract data and exported into text or CSV files if required.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • TXT
  • SQL queries - direct database access
  • Rest API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA is based on System Availability of 99.5%. For full details on the SLA see the Service Definition.
Approach to resilience
2 Geo redundant data centers with automated fail over in the event of disaster and database replication between the data centers.
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
AD user groups.
Security model built into software.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
While Precisely does not have a ISO/IEC 27001 certification, the 3rd party public cloud datacenter provider Amazon AWS is certified for ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
National Institute of Standards and Technology (NIST)
Information security policies and processes
Precisely corporate policies and control framework are aligned with the NIST and ISO 27001 Information Security Program Management standards. This includes pragmatic policies, procedures, standards and guidelines to support the information security requirements, with a focus on the most critical assets. This enables us to maximize efficiency and effectiveness by leveraging a common set of controls and policies to comply with many regulations.
Precisely information security policy framework includes documented policies, procedures, standards and guidelines to support our relevant information security requirements.
There are 2 separate teams one for privacy and one for Information Security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The servers are monitored through SSCM and all assets are maintained through a central inventory. The servers are scanned and patched for vulnerabilities periodically.

A committee reviews the changes to the server and the configuration. The committee decides based on the test results and the risk involved. The changes are not performed without prior approval from the committee and the stakeholders. The normal change requests go through complete phase of stakeholder approvals, testing and UAT.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Scan is run on servers, once every quarter using Vulnerability Assessment tool. The vulnerabilities are identified, remediation for the identified vulnerabilities are completed within 30 - 45 days All stakeholders are informed and the same change management process applies to the remediation process. There are various ways including the VA update and emails where we get inputs on potential threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
At the server Level, AVs are installed and updated which does real time monitoring on potential threats. At the network level, the traffic are regulated through network segmentation. We also have IDS which analyses traffic and whenever a potential attack is identified a ticket is raised under security incident queue and gets resolved based on the severity. The responses are provided based on the severity level.
Incident management type
Supplier-defined controls
Incident management approach
Multiple IDS devices are situated in the perimeter of the network which continuously monitor the inbound and outbound traffic. A 24x7 service monitors these incidents and provide real time solution. Timely escalations make sure all incidents are worked on priority and necessary patching or fixes are done following the change management process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

As a software manufacturer, Precisely Software Incorporated (parent of Precisely Software Limited) (“PSI”) has a largely remote workforce and does not own any of the worldwide office locations where it operates. As such, there are no dedicated programs or training for employees to improve the environment since employees work from home. PSI does, as a matter of company policy regarding the working environment of employees, follow environment, health and safety standards and procedures customary in the industry and/or local jurisdictions of its office locations. PSI only leases with property managers / landlords who comply with local laws, including environmental laws with recycling capacity and such terms are contracted in the various leases. In addition, PSI products and services are designed to be safe and to minimize their environmental impact by implementing industry standard protocols for same, e.g. click wrap agreements, paperless retention policies, downloadable software delivery (instead of tapes, diskettes or CD’s).
Covid-19 recovery

Covid-19 recovery

Precisely has taken great precautions throughout the COVID-19 global pandemic to keep our employees and partners at low risk for contagion. Our global offices were closed and employees were transitioned to work remotely from the safety of their homes from March 2020 until very recently, with very limited access permitted to essential personnel following strict masking and sanitary protocols. Now that Precisely is re-opening offices again, we have taken into account increased employee preferences for remote and hybrid working arrangements. We encourage all employees to be fully vaccinated.
Tackling economic inequality

Tackling economic inequality

Precisely participates in several salary surveys globally to ensure we understand the market for talent and the compensation market trends. We continually look at our own compensation data to ensure competitiveness and fair treatment, and set salaries based on the value of the job, not the applicant’s salary history. This combined with the continued efforts of Precisely’s Diversity and Inclusion Council work to create opportunities for those who may face barriers to employment or are located in deprived areas.
Equal opportunity

Equal opportunity

While not a classified as a diverse owned company, PSI maintains a robust diversity program lead by its Chief Human Resource Officer (CHRO) who is charged with driving diversity in the organization. PSI maintains an internal Diversity and Inclusion Council and also launched the Precisely Women in Technology program (PWIT) in 2020 in concert with the Women in IT Awards events. We also partner with Women in Technology in the UK to increase the representation of women in Precisely. PSI’s Executive Leadership team includes women in the following posts: the CHRO, CTO (Chief Technology Officer) and CDIO (Chief Data and Information Officer) and fifty percent (50%) of the members of the Senior Leadership Team are women as well.

In the UK

PSI does not have a supplier diversity program due to the nature of its operations and business. The only relatively material expense PSI has (other than staffing and rent) is computer hardware and software and those purchases are made from large worldwide providers who lead the industry for such hardware and software technologies. To remain competitive and viable, PSI must choose the industry leaders products, however, most if not all, advocate adherence to current diversity philosophies. PSI’s lack of reliance on a traditional supply chain is the reason for not having a supply chain diversity program.


The PSI CHRO is responsible for ensuring compliance with local occupational health and safety laws and regulations. The health and well-being of every employee is of vital importance to PSI. It is the policy of PSI to provide safe working conditions for all employees and the success of such a program rests ultimately with the employees. General requirements related to health and safety protections for employees are addressed worldwide in the various Employee Handbooks drafted in the local languages. PSI is presently looking to implement a new employee program and training to improve safety performance that addresses its current remote workforce that will likely remain as such for the foreseeable future. Given the nature of PSI’s business, activities do not require employees to wear protective equipment. PSI does ensure that relative health and safety issues and concerns are addressed regularly, e.g. COVID19, annual flu season, travel alerts, etc. In the UK we provide private health care and an Employee Assistance Program to support employee physical and mental wellbeing. We also work with Health Partners, who provide occupational health support to assist us on making the appropriate adaptions as appropriate.

In addition we have a Volunteer Time Off (VTO) Program and Policy is designed to provide our employees the opportunity to give their time and expertise to support activities that enhance, serve communities and create positive change. around the world. As well as benefitting our local communities volunteering can bring great personal rewards enabling our employees to build connections, develop new skills, and gain a fresh perspective, outside of the workplace.


£6,400 a licence
Discount for educational organisations
Free trial available
Description of free trial
Free trial available on request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.