iCrossing UK Ltd.
Experience Transformation Strategy & UX Design
iCrossing's Experience Transformation Strategy & UX Design service can help you identify experience gaps, where the brand is at its greatest risk from its ambition to how it is experienced by its intended audiences. It ensures that using cloud technology we can deliver a clear web, experience and digital strategy.
Features
- Web, Experience and Digital Strategy
- Wireframes and UX
- Prototyping
- User Testing
- User Journey Mapping
- Use Case and User Story Creation
- Experience Definition Workshop
- Stakeholder Alignment
- Minimum Viable Product (MVP) Creation and Rollout
- Audience Intelligence and Mindsets definition
Benefits
- Combing unrivalled tech expertise to deliver industry defining experiences
- Aligning stakeholders to the ambition of the customer experience
- Creating brand differentiation within CX
- Mapping interactions of customers
- Identification of Experience Gaps perceived by intended audiences
- Documentation of the intention of an experience
- Rapid prototyping of the intended experience
- User testing to evolve the experience with users
Pricing
£700 to £1,800 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at results@icrossing.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 4 3 3 8 7 6 2 0 3 2 7 6 6 8
Contact
iCrossing UK Ltd.
results@icrossing.co.uk
Telephone: 07828501996
Email: results@icrossing.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Ensuring the experience and interaction design is defined in a way relevant to the cloud hosting or software. Looking at the Web, Experience and Digital Strategy, iCrossing can provide information on different cloud service providers, comparing their offerings, reliability, scalability, and cost-effectiveness, to help select the one that best fits the business needs and UX design requirements.
iCrossing can help plan a phased implementation roadmap, outlining key milestones, resource allocation, and timelines to deliver on the Experience Transformation Strategy. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- To ensure effective QA & performance testing iCrossing will ensure the following. Monitoring and Optimisation: Set up monitoring tools to track the performance and health of cloud services that leverage Data Science or AI. These insights gained to optimise resource utilisation and cost. Maintenance and Continuous Improvement: Establish a routine for regular maintenance, updates, and continuous improvement of cloud services to adapt to changing needs and technologies.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 7.5 working hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- None
- Web chat accessibility testing
- None
- Support levels
- Account Manager can be provided to triage & prioritise requests. Further to this, there will be a dedicated team to answer & resolve any queries/challenges you might have. Please refer to SFIA Rate Cards on costings.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
iCrossing acknowledges our responsibility to minimise the environmental impact of our business operations and to continuously improve our sustainability and environmental performance. iCrossing is committed to improving our environmental performance as an agency and have chosen to partner with SME Climate Hub to support us in achieving our commitment to reduce our agency's emissions and become Net Zero.Tackling economic inequality
We are passionate about what we do, but we love supporting those in our wider communities too. Everyone at iCrossing gets 5 paid days per year to support a charity of their choice through volunteering. iCrossing is pleased to support YMCA Downslink, (YMCA DLG) a charity that supports vulnerable young people who are homeless, or at risk of homelessness in Sussex and Surrey. As well as fundraising, our channel specialists support with their digital expertise to boost the impact of the charity’s work online. In addition to our ongoing commitment to support YMCA DLG, we also raise money for other charities including Macmillan, Oxfam and Stars Trust.Equal opportunity
iCrossing is dedicated to cultivating a culture of belonging. We have a Diversity & Belonging Working Group made up of representatives from across the organisation at all levels. Members of this group are D&B ambassadors and help to create an annual action plan to ensure we are always striving to be a more inclusive organisation. iCrossing is proud to be a Disability Confident Employer. All disabled applicants who meet the minimum requirements of the job as set out in the job description and person specification will be guaranteed an interview if requesting to be considered under this scheme. We ask all candidates if there’s anything we can do to make our interview process or working environment more inclusive and to meet their needs, to please let us know.Wellbeing
We are all about balance and do everything we can to make sure everyone has flexibility and is supported by a generous support package. This includes Flex 10, our unique everyday flexible working scheme, Together Time, wellbeing allowance and a healthcare cash plan, just to name a few.
Pricing
- Price
- £700 to £1,800 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at results@icrossing.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.