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VU online Limited

WordPress Design, Development and Support

Competitively priced UK development service for WordPress Applications. Our friendly and helpful UK-based WordPress team manage full lifecycle WordPress Discovery and Delivery. Our service can include user testing, workshops, CAT, QAT, Change Control, hosting, WordPress site maintenance, responsive SLA, resilient infrastructure, firewalls, security, monitoring, online helpdesk and WordPress issue tracking.

Features

  • Iterative Development: Agile cycles with updates and feedback.
  • User Research: Incorporates extensive user research in design.
  • Security Assessments: Regular security audits during development.
  • Accessibility Testing: Ensures continuous WCAG 2.1 compliance.
  • Collaborative Management: Engages stakeholders with collaborative tools.
  • Compliance Assurance: Adheres to GDS standards and regulations.
  • Training and Handover: Offers comprehensive training and videos.
  • Performance Benchmarking: Tests for optimal operation under various conditions.
  • Scalable Solutions Planning: Plans architecture for future growth.
  • Sustainable Practices: Employs eco-friendly development techniques.

Benefits

  • Iterative Development: Ensures adaptability and relevance to changing requirements.
  • User Research: Guarantees alignment with actual user needs and preferences.
  • Security Assessments: Enhances security, reducing vulnerability to cyber threats.
  • Accessibility Testing: Increases inclusivity and user base accessibility.
  • Collaborative Management: Improves stakeholder engagement and project transparency.
  • Compliance Assurance: Minimizes legal risks; ensures regulatory compliance.
  • Training and Handover: Facilitates easy management and sustained usability.
  • Performance Benchmarking: Delivers consistent, reliable user experiences.
  • Scalable Solutions Planning: Supports growth without performance loss.
  • Sustainable Practices: Aligns with environmental goals and policies.

Pricing

£100 to £150 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vuonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 4 3 4 5 5 1 8 9 5 4 7 1 8 3

Contact

VU online Limited Stuart Johnston
Telephone: 01803 866430
Email: info@vuonline.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Modern Tier 1 Browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
9 - 5 weekdays with OOH by arrangement under the SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Critical System Failure: Immediate response, 2-hour progress update, 4-hour fix.

Critical Business Impact: Immediate response, 4-hour progress update, 8-hour fix.

Non-Critical Functionality Issue: 1-day response, 2-day progress update, fix within 1 week.

Minor or Cosmetic Issues: 1-day response, 3-day progress update, fix within 2 weeks.

Project Development Request: 1-week response, 2-week progress update, timeline dependent on specific requirements and project scope.

Hourly billing at the standard hourly rate with support from an account manager and direct technical communications as appropriate.
Support available to third parties
No

Onboarding and offboarding

Getting started
Initial consultation on line to capture requirement, scale and technical needs. Creation of statement of work to agree scope.
Service documentation
No
End-of-contract data extraction
FTP or data transfer - Free of Charge
End-of-contract process
Transfer of licence or decommissioning - free of charge.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive view on small screen.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
No

Scaling

Independence of resources
Scalable Solutions Planning: Planning and architecture designed to accommodate future growth and changes.

Analytics

Service usage metrics
Yes
Metrics types
Microsoft Clarity
Google Analytics
Custom reporting as required
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This is provided as SQL on request
Data export formats
Other
Other data export formats
SQL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Less than 99.99% but equal to or greater than 99.0% 10% Credit Less than 99.0% but equal to or greater than 95.0% 30% Credit Less than 95.0% 100% Credit
Approach to resilience
Available on request.
Outage reporting
Slack alerts, email.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Strict named user Authentication over encryption.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
WordPress Developer BPSS

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Government grade PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171
Information security policies and processes
The IT infrastructure is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs:

SOC 1/ISAE 3402, SOC 2, SOC 3
FISMA, DIACAP, and FedRAMP
PCI DSS Level 1
ISO 9001, ISO 27001, ISO 27017, ISO 27018

Reporting structure is customised to customer needs.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The hosting service itself is under the developmental control of Guru.

The middleware or application layers used in conjunction are subject to regular expert review for security or upgrades.
Vulnerability management type
Undisclosed
Vulnerability management approach
WordPress vulnerability is managed by Solid Security (iThemes).

WordPress patches are deployed through maintenance in a timely manner.

Hosting threats are managed by Amazon which includes patching and updates. Any middleware or application layer sitting on the service is covered under a separate agreement and process. This can be based on individual customer needs or as circumstances change.
Protective monitoring type
Undisclosed
Protective monitoring approach
Incidents are responded to according to agreed SLA included elsewhere in this document.

Monitoring takes place at using Slack. Application layers which sit on the service can be monitored for unusual activity using (specifically in a WordPress system) iThemes Security Pro Scan. Additional software can include Pingdom, Uptime Robot and NewRelic as additional cost items.
Incident management type
Undisclosed
Incident management approach
Incidents are reported by either monitoring software, technician or client. A ticketing system linked to Slack notifies an incident in real-time to all parties to be dealt with under the agreed SLA.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Vu Online exemplifies the spirit of PPN 06/20, leading with a robust commitment to integrating social and environmental values into every facet of our operations. By prioritizing initiatives like the 1% for the planet, Moor trees, the Positive Nature Network, and beach clean-ups, we champion the well-being of our communities and the environment. This commitment extends to our rigorous client acceptance policy, where thorough background checks ensure alignment with ethical, environmental, and social responsibility criteria, reflecting our stance on sustainable procurement. Our pursuit of B Corp certification and the implementation of a comprehensive sustainability framework in client onboarding processes underscore our dedication to high standards of social and environmental performance. Vu Online not only adheres to these practices internally but also champions sustainable practices among our clients, advocating for a ripple effect of positive impact across the business ecosystem. Transparency, accountability, and continuous improvement are the cornerstones of our approach. By maintaining open communication with all stakeholders and fostering an environment of continuous feedback and improvement, Vu Online reinforces its dedication to ethical and sustainable business operations. This policy of openness ensures that our commitment to creating a positive social and environmental impact is clear and actionable. Vu Online’s approach is a testament to our belief that businesses play a pivotal role in driving societal and environmental change. Our alignment with PPN 06/20’s objectives is not just in compliance but in leading by example, demonstrating how integrating social value into business practices can create a more sustainable, inclusive, and prosperous future for all.

Equal opportunity

Vu Online is dedicated to promoting equal opportunities, aligning with PPN 06/20 to infuse social value into our procurement and operational strategies. Our commitment is reflected in our efforts to ensure diversity and inclusion across our workforce and community engagements. Our multifaceted approach includes a rigorous client acceptance policy, screening for clients' commitment to diversity and inclusion. This ensures partnerships with organizations that share our ethos of equitable opportunities, positively impacting social values. We actively engage with diverse suppliers, including SMEs, VCSEs, and businesses owned by underrepresented groups, diversifying our supply chain and fostering economic growth in marginalized communities. Internally, we prioritize equal opportunities through diversity and inclusion training, educating our team on creating an inclusive workplace and combating unconscious bias. Vu Online enforces strict accountability measures, requiring transparent reporting from our partners and ourselves to monitor our effectiveness in promoting equal opportunities. This commitment to transparency and continuous improvement allows us to evolve and meet the changing needs of our community and workforce. By embedding equal opportunities into our business practices, Vu Online not only meets PPN 06/20’s requirements but leads by example, showcasing the benefits of prioritizing diversity and inclusion. Our commitment to creating a more equitable society through our business practices underscores our dedication to social responsibility and sustainable development, reflecting a deep-rooted belief in the importance of equality and inclusivity in every business aspect.

Wellbeing

Vu Online champions holistic wellbeing, integrating mental, community, economic, and environmental health into our core practices, reflecting the ethos of PPN 06/20. Our commitment spans from internal wellness programs, including mental health support and balance-focused initiatives, to external community and environmental engagements. We actively enhance community wellbeing through initiatives like beach clean-ups and the Positive Nature Network, providing digital solutions to local entities to foster a vibrant, supportive community ecosystem. Economic wellbeing is furthered by creating inclusive employment opportunities, focusing on internships and training for those facing employment barriers, and collaborating with SMEs, VCSEs, and minority-owned businesses to spur community-wide economic growth and innovation. Environmental stewardship is a cornerstone of our philosophy, underscored by our participation in the 1% for the planet initiative and efforts like reforestation and community clean-ups. These actions not only minimize our environmental footprint but also contribute positively to global sustainability and biodiversity efforts. Through these comprehensive initiatives, Vu Online not only adheres to but leads in the implementation of PPN 06/20’s principles, showcasing our dedication to a business model that prioritizes the wellbeing of our employees, community, economy, and the planet. This integrated approach exemplifies our commitment to fostering an environment where holistic wellbeing and sustainability are not just goals but foundational elements of our operational ethos.

Pricing

Price
£100 to £150 a unit an hour
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vuonline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.