DE NOVO SOLUTIONS

Services - Oracle Digital Assistant Chatbot - (AI - Artificial Intelligence)

Provision of fully managed deployment and configuration of Oracle Digital Assistant Chatbot (AI Artificial Intelligence) for Oracle Cloud Applications (ERP, EPM, HCM, Payroll). Including planning, risk assessment, timetabling, configuration, testing, training, and education along with deployment advice, and guidance on how to get the most from Oracle Digital Assistant.

Features

• Scope: Define objectives and assess Oracle Digital Assistant requirements comprehensively
• Analyse pages: Retrieve information and build timetable for AI migration
• Validate integrity: Ensure Oracle Digital Assistant skills consistency and performance
• Improve process: Streamline workflow and deflect shared service case workload
• Modify: Existing Oracle Digital Assistant skill templates using AI toolset
• Education: Support AI deployment and growth with Oracle Digital Assistant
• Verify: Confirm growth plan for Oracle Digital Assistant user-cases
• Emerging technology: Deepen Artificial Intelligence (AI) deployment into organisation
• Timetable: Structured support for Oracle Digital Assistant rollout programme
• Feedback: Adopting Oracle Digital Assistant analysis and review moving forward

Benefits

• Strategic alignment: Expert guidance aligning organisational objectives for sustained growth
• Operational efficiency: Reducing risk reducing cost and improving productivity significantly
• Experience economy: Data driven personalised experiences over standardised business processes
• Delivery excellence: Quality, proven service skills, fostering agility and resilience
• Industry blueprints: Automating service deployment embracing AI and ML innovations
• Service satisfaction: Superior experiences, end-user adoption and advocacy
• Regulatory UK compliance: Ensure adherence, mitigating risks and liabilities effectively
• Profit improvement: Better margin, swifter payback, expanded business value
• Empowerment: Engaging knowledge transfer and consistent collaboration
• Adopt not adapt: Maximising ROI with sustainable, future-ready solutions

£250 to £1,950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

643541007400950

Contact

Mark Sweeny
01633 492 042
mark.sweeny@de-novo-solutions.com

Planning

• Planning service: Yes
• How the planning service works: Planning the Oracle Digital Assistant configuration and deployment exercise for existing Oracle Cloud Applications (ERP - EPM - HCM - Payroll) is a critical precursor to a successful transition. de Novo experts bring meticulous assessment experience to ensure a seamless transfer of workflows and Artificial Intelligence (AI) experiences for users. As an experienced partner our specialists will guide the journey to Oracle Digital Assistant bringing significant value and assurance throughout the process.; ; Collaborative planning ensures alignment on Oracle Digital Assistant objectives ensuring the UK public sector client’s AI goals, expectations and resources are kept in focus. Leveraging our deep understanding of Oracle Cloud Applications and Oracle Digital Assistant, we will jointly develop a comprehensive roadmap tailored to the client's needs, optimising every step of the journey.; ; de Novo Solutions will provide invaluable support and guidance, overseeing the execution of the plan and addressing any challenges that may arise. The objective is a smooth Oracle Digital Assistant deployment undertaken accurately, securely, and without disruption to operations, guaranteeing minimal downtime and maximum service integrity.; ; Successful acceptance is essential to preserve the integrity of information to unlocks the full potential of Oracle Cloud Applications, setting the stage for enhanced productivity, innovation, and growth.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financials, Procurement, Projects, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Training

• Training service provided: Yes
• How the training service works: As a leading expert in the conversion and configuration of Oracle Digital Assistant Chatbot for Oracle Cloud Applications (ERP – EPM - HCM - Payroll) using Artificial Intelligence (AI) our team is committed to providing comprehensive training solutions tailored to specific client needs. ; ; Through vendor-certified training de Novo Solutions delivers via face-to-face or via virtual sessions, such as MS-Teams or Zoom, ensuring that users receive quality education experiences that facilitate a smooth transition to Oracle Cloud.; ; Our training sessions are highly adaptable, ranging from 1:1 sessions for personalised learning to 1:Many group sessions for broader engagement. Additionally, we offer "Train the Trainer" programs to empower designated personnel within the UK public sector body to serve as internal advocates and trainers for their teams.; ; Education is an important component within the change management and adoption process and our experts contextualise and shape the learning process to reflect the clients Oracle Cloud configuration.; ; By focusing on complete and thorough knowledge transfer, we equip clients with the skills needed to complete a smooth AI adoption. This approach fosters user engagement, adoption, and confidence, ultimately driving success and maximising the value of the digital transformation journey for the organisation and its stakeholders.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payroll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financial Mgmt, Procurement, Project Mgmt, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Being a leading UK public sector expert in Oracle Digital Assistant for Oracle Cloud Applications (ERP – EPM - HCM - Payroll) de Novo specialises in skill configuration and design as required for Oracle Digital Assistant. Our UK-based team will facilitate your seamless migration to Oracle Digital Assistant due to our deep understanding of the public sector and our wealth of experience in digital transformation.; ; Our knowledgeable experts employ proven methodologies to ensure a smooth and effective preparation, validation, transition to Oracle Digital Assistant minimising disruptions, and maximising the integrity of the process. We begin by conducting a thorough assessment of existing application screens and user experience journeys detailing the requirements, and tailored modifications you may have in place today. We then craft an Artificial Intelligence (AI) strategy that addresses your specific Oracle Cloud Application requirements and compliance standards.; ; Throughout the Oracle Digital Assistant process, our team remains dedicated to client success, providing proactive communication, ongoing support, and rigorous quality assurance to guarantee a successful outcome. By leveraging our expertise and proven track record, clients can trust us to navigate the complexities of your Oracle Digital Assistant configuration with precision and efficiency, unlocking the full potential of Oracle Cloud solutions.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Cloud Complete Suite ERP, EPM, HCM, Payrolll
  • Oracle HCM - HR, Payroll, Recruitment, Workforce Management, Talent, Analytics
  • Oracle HCM - Oracle ME Employee Experience Platform
  • Oracle ERP - Financial Mgmt, Procurement, Project Mgmt, Risk, Analytics
  • Oracle EPM - Planning, Financial Consolidation and Close
  • Oracle EPM - Predictive Cash Forecasting Oracle
  • Oracle EPM ESG (Environmental Social Governance)
  • Oracle Fusion Data Intelligence, Fusion Analytics Warehouse
  • Oracle Redwood - UX Configuration
  • Oracle Digital Assistant Chatbot - AI / ML

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a leading expert in Oracle Digital Assistant for Oracle Cloud Applications (ERP – EPM - HCM - Payroll) de Novo takes a meticulous approach to quality assurance and testing our Artificial Intelligence (AI) and emerging technology configuration. We lead the charge in ensuring that clients in the UK public sector receive a seamless transition to Oracle Digital Assistant improving workflow and user experiences using conversational UI adhering to agreed timelines and budget constraints.; ; From the outset we will collaborate with your experts on the process defining roles and responsibilities along with testing acceptance criteria and performance management checkpoints.; ; Our knowledgeable experts oversee every aspect of the quality assurance process linked to Oracle Digital Assistant, from sampling, workflow and skill template design and acceptance testing. Through comprehensive testing we rigorously assess the performance of Oracle Digital Assistant identifying and resolving any issues promptly to guarantee a flawless user experience.; ; Our quality assurance and testing mean that clients have confidence in the reliability and stability of their Oracle Cloud deployment. Our commitment to excellence ensures the transition is successful and delivers tangible benefits, paving the way for enhanced efficiency, productivity, and innovation in the UK public sector.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: De Novo Solutions managed support services provide a comprehensive on-going support framework protecting a customers' investment in Oracle Cloud applications post go-live powered by our ServiceNow customer portal. ; Comprehensive support services based upon the clients unique configuration we support day-to-day system activities and issues and schedule the planned Oracle Cloud updates. ; The offering has been designed specifically for Oracle Cloud applications client and delivers the following services: ; ; • Service Delivery Management ; • Service Desk - Access support via telephone, web portal, and email ; • Fix-on-fail & SR Management - Investigation and resolution of any unexpected failures and liaison with Oracle Corporation as the vendor as required ; • How To’s - Any question in relation to the use of the in-scope modules ; • Change Requests - Changes and enhancements to the solution such as integrations, reports, and additional configuration ; • Training - Formal training or ad-hoc knowledge transfer sessions ; • Upgrade Planning - Proactive planning and preparation for upgrades including arrangements with software vendor on preferred outages, patch timings, and environments ; • Regression Testing - Regression testing following product upgrades or major patches ; • Release Management - Deployment of fixes into staging areas and management of approval and release into Live

Service scope

• Service constraints: De Novo Solutions provides expert Managed Support Services for UK public sector organisations spanning support and guidance. ; All front-line assistance to our clients is only undertaken by HM Government security cleared UK nationals based at our UK office locations or from their remote home working locations in accordance with ISO27001 for Information Security and Management Systems.; All support is undertaken virtually, using a combination of our ServiceNow powered CSM platform and the appropriate video and tele-conferencing platforms.; Beyond these statements de Novo Solutions can confirm there are no constraints or limitations that might affect a UK public sector body

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: De Novo Solutions standard Service Level Agreement for Manged Service and Support states that assistance will be available during the following periods. Provision of services outside service hours will be agreed in advance.; Service Hours (System Users) ; 08:00 - 18:00 Monday to Friday excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (System Users) ; As a general rule system users will be using Oracle within the hours mentioned above. In; the event of a critical issue / Sev1 staff will continue to work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: De Novo Solutions Service Level Agreement states any outside service hours must be agreed in advance. A commercial agreement will detail the costs. Certified functional and technical support competences are provided, alongside a designated relationship lead. ; Service Hours (Users) ; 08:00 - 18:00 Weekdays excluding UK Bank Holidays; Operational Hours (System); 24/7/365 (except planned maintenance); Service Hours (Users) ; As a general rule users will work within the hours mentioned. A critical issue / Sev1 means continuance of work until the issue is fully resolved.; Operational Hours (System); 24/7/365 (except planned maintenance); Severity 1: Critical; Causing complete loss of service in production level environment. No known or acceptable workaround(s) available, and work cannot reasonably continue. Response 30 mins; Severity 2: High; Causing severe loss of service in a production level environment. Maybe viable workaround(s) available. Some work can continue despite the presence of the issue. Response 2 Business Hours ; Severity 3: Medium; Causing minimal loss of service to a production level environment. An acceptable workaround for the problem which has almost no effect on the work being performed. Response 4 Business Hours; Severity 4: Low; Issue or request where no loss or degradation of service is being experienced. Response 8 Business Hours

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Corporation and ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PJR - Perry Johnson Registrars
• ISO/IEC 27001 accreditation date: 24/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Fighting climate change - Effective stewardship of the environment. By: de Novo Solutions operating in environmentally responsible managed offices and encouraging ethical business practices and behaviours; de Novo is committed to achieving Net Zero emissions at the latest by 2050. We acknowledge that reducing our Greenhouse Gas (GHG) emissions brings significant benefits for us, our clients, suppliers, and the wider community.; Our Carbon Reduction Plan (CRP) will include our baseline year information (2023), setting clear targets for reducing GHG emissions over key timeframes and our planned actions to achieve Carbon Net Zero by 2050 at the latest.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy and our Net Zero Environmental obligations directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve Carbon Net Zero to benefits us all – today and tomorrow.

  Covid-19 recovery

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; COVID-19 recovery - Helping local communities to manage and recover from the impacts of the pandemic. By: de novo Solutions volunteering our business services and leadership advice in the local area to businesses impacted by the pandemic ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Tackling economic inequality

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Tackling economic inequality - Creating new businesses, jobs and skills, and increasing supply chain resilience and capacity. By: de novo Solutions creating employment openings that are available across our office locations helping create prosperity and opportunity for all. ; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Equal opportunity

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Equal opportunity - Reducing the disability employment gap and tackling workforce inequality. By: de Novo Solutions offering opportunities to work experience students, graduates, apprentices, experienced professionals, and military service leavers – creating an additional 50 local (Newport, Wales) jobs by 2029 for young people, or those coming from HM Forces service; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

  Wellbeing

  The UK Government as part of the Public Services (Social Value) Act 2012 has created a landscape where beyond the procurement of a given service or product that there is a process where a wider opportunity exists to make a positive contribution toward social values for a better future for everyone. ; de Novo Solutions is committed to the Social Value marketplace, ensuring our day-to-day business activities generate benefits not only to de Novo Solutions itself but also to society, the economy, while minimising damage to the environment. ; Wellbeing - Improving health, wellbeing and community integration. By: de Novo Solutions encouraging a positive work life balance, supporting local community activities and employee volunteering participation. Our approach moving forward will be to support local business and growing the local economy. de Novo Solutions will continue to promote equity, empathy, sustainability; foster inclusivity, justice, and kindness; at-all-times ensuring de Novo Solutions is an advocate for positive change.; Our commitment to the future is that as de Novo Solutions continues to grow, we will remain steadfast in fulfilling our targets and vision related to our Social Value Policy directly alongside our day-to-day business ambitions. ; de Novo Solutions will always act in a responsible manner, committing to re-evaluate our progress and ambitions on a regular basis while encouraging and supporting our partners and clients to help achieve positive social value differences that benefits us all – today and tomorrow.

Pricing

• Price: £250 to £1,950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.sweeny@de-novo-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.