WARP Technologies Ltd.

Microsoft Power Platform: Microsoft Copilot Studio (Power Virtual Agents Implementation)

Warp’s Microsoft Copilot Studio service empowers customers to design, implement and utilise chatbots, enhancing customer engagement and boosting productivity. Copilot, part of the Microsoft Power Platform, to build innovative chatbots, increase customer engagement and improve productivity. We offer complete support, including discovery, planning, configuration, integration, deployment, training, and change management.

Features

• Build sophisticated, AI-powered bots for a range of tasks
• Engage with customers/employees in multiple languages across multiple platforms
• Deploy bots securely using central administration and built-in security roles
• Automatically track critical KPIs and identify future bot topics
• No coding required; easily build bots to transform your business
• Use hundreds of Power Automate pre-built connectors
• Warp are ISO 9001, ISO 14001, and ISO 27001 accredited

Benefits

• Respond rapidly to customer and employee needs using conversational chatbots
• Build bots for use within Teams without extra license cost
• Add automation to your bots using Power Automate capabilities
• Extend bots for complex scenarios with Azure Bot Framework Composer
• Improve organisational productivity and your bot’s performance with built-in analytics
• Easily import and export between environments and across solutions

£450 to £2,475 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.cook@warp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

643575343780018

Contact

Alex Cook
020 8078 0201
alex.cook@warp.co.uk

Planning

• Planning service: Yes
• How the planning service works: We are experts in providing cloud hosting and software services for the public and private sector, evidenced by the many successful Agile projects we’ve delivered for central government and private enterprise.; ; We offer a range of services to enable and support planning, strategic advice, adoption, transition or implementation services, designed to assist customers in identifying appropriate and best practice use of technologies. ; ; Our project delivery methodology ensures we capture buyers' requirements, validate and confirm the most appropriate solution that meets the business need. We work collaboratively with buyers to ensure delivery expectations are met; our implementation, quality assurance, testing, and verification processes coupled with robust project management enables us to deliver projects on time and within budget.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer a full range of training that can be tailored to the buyers requirements. On-site, off-site, or online training can be provided in conjunction with training videos and user documentation. Further training and onboarding can be requested at any time.; ; We can guide and advise buyers, including departmental staff that are unfamiliar with digital projects.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We leverage our extensive experiences in many environments and with multiple vendors across on-premise, cloud based and hybrid estates and technologies in order to provide our services in relation to migration to, from or between cloud services.; ; This includes the migration of data from legacy applications to new services.; ; These are all underpinned by Agile and PRINCE2 certification and guidelines.; ; We are highly experienced in onboarding and migrating cloud solutions for the public sector, as evidenced by the many successful projects we’ve delivered for central and local government. Our project delivery methodology ensures we capture buyers' requirements, validate and confirm the most appropriate solution that meets the business need. We work collaboratively with buyers to ensure delivery expectations are met; our implementation, quality assurance, testing, and verification processes coupled with robust project management enables us to deliver projects on time and within budget.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a Quality Management System in compliance with our ISO 9001 obligations. All employees are trained to these standards upon joining the company, and forms part of their regular training. We recognise the importance of testing, as too often it's an area that's overlooked when working to a fixed budget. We provide automated and manual testing during implementation, and acceptance testing during transition to ensure the quality of service and acceptance criteria are met. With the Agile approach to iterative development, we recognise that quality assurance doesn’t end – it continues for the entire existence of the software service.; ; To ensure we build and deliver the highest quality Dynamics implementations, Warp applies the processes and tooling associated with more traditional software development to Dynamics solution management. This results in an approach benefiting from strong quality control without constraining or limiting the flexibility that is native with a highly customisable CRM platform.; ; Key quality gates in Warp’s software build process include static code analysis, continuous integration (CI), continuous deployment (CD), automated customer deployments, solution branching, peer reviewed code, automated code generation, and automated unit testing.; ; Our services are designed to be both scalable and extensible at application and infrastructure levels.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a robust ITIL-aligned Service Desk, providing 1st, 2nd and 3rd line support to public and private sector organisations with a documented incident management process as part of our ISO 9001 obligations. Our proactive staff are trained to understand the impact of an issue, seeking to resolve it in the short-term whilst providing a long-term fix in parallel where practical.; ; A clear escalation process is in place for any matter related to a ticket or contractual escalation.; ; KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function.; ; It is our policy to ensure our staff have appropriate security clearance.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Target response times vary according to incident severity:; ; Critical - 1 working hour, Severe - 3 working hours, Disruptive - 4 working hours, Minor - 1 working day.; ; Technical Advice has a response SLA of 5 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We have a robust ITIL-aligned Service Desk, providing 1st, 2nd and 3rd line support to public and private sector organisations with a documented incident management process as part of our ISO 9001 obligations. We offer a single support model as standard, utilizing our cloud support engineers, with extensible options available (such as phone support over a weekend by request, which will be priced accordingly). Our proactive staff are trained to understand the impact of an issue, seeking to resolve it in the short-term whilst providing a long-term fix in parallel where practical. A clear escalation process is in place for any matter related to a ticket or contractual escalation, and a designated Account Manager will hold a monthly review either remotely or on-site. KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. It is our policy to ensure our staff have appropriate security clearance.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Quality Services Limited
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Warp’s ISO 14001 certification demonstrates our dedication to eco-friendly practices, and our Silver medal from EcoVadis places us in the top 25% of evaluated companies for environment, labour & human rights, ethics, and sustainable procurement. In 2021, we transitioned to a remote workforce, eliminating our dedicated office space and daily commutes. Our electric vehicle (EV) salary sacrifice scheme encourages transition to electric cars for both work and personal travel purposes, and we promote the use of public transport for client meetings. ; ; Our commitment to reducing carbon emissions is supported by our suppliers, notably Microsoft. We have implemented their energy-saving Windows 11 updates for all employees, and we monitor the carbon consumption of our cloud estate using Microsoft's Sustainability Calculator to aid decarbonisation efforts internally and with our clients. We have developed internal tools to allow non-critical infrastructure to be shut down when it is not required.

  Equal opportunity

  We follow policies protecting our diverse workforce, including menopause, maternity/paternity, adoption, and dependent care, ensuring employee well-being.; ; Warp are a Disability Confident Employer and are committed to inclusive hiring practices. We actively recruit from all areas of the U.K., ensuring a diverse talent pool. Our organization operates based on strong core values that are ingrained in our ways of working. We have a published Equality & Diversity policy that guides our commitment to creating an inclusive workplace.; ; Additionally, we have signed the Armed Forces Covenant, reflecting our support for those who serve and their families.

  Wellbeing

  We prioritize the wellbeing and satisfaction of our employees. We recognize the importance of creating a supportive and inclusive work environment that enables our team members to thrive both personally and professionally. To achieve this, we offer a range of employee-centric benefits and policies. ; ; Our employees’ health and wellbeing are especially important to us. Warp offers all permanent employees a private healthcare scheme which covers medical treatment expenses such as medical investigation and assessments, dental care, optical care, and osteopathic treatments. We provide access to reduced-fee gym memberships to encourage our employees to stay active. Warp have established policies to support our employees through various life events and changes, including maternity, paternity, adoption, parental leave, pregnancy loss, menopause, and long-term sickness. Should an individual wish to, they can have open discussions with colleagues and line managers regarding these life changes, so they feel part of an inclusive work culture. We actively solicit and measure employee happiness on a weekly basis and use this data to affect policy and workflow changes that support our team’s job satisfaction.; ; Warp is a keen supporter of voluntary and charitable work, allowing employees an additional 5 days of leave per annum if they wish to volunteer in the community. By investing in the health and wellbeing of employees, this can lead to a reduction in employee ill-health and absenteeism and increase employee happiness, engagement, and productivity. Some of our staff have used this for environmental-based volunteering, such as beach cleaning, and others sit on boards for charities with various social initiatives.

Pricing

• Price: £450 to £2,475 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.cook@warp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.