OrthoGraph Operational BIM

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud
Service constraints: A significant portion of the on-site surveying features is currently available only on iOS devices. As the corresponding OrthoGraph app is developed in a multiplatform environment, this can be partly resolved with custom development, but this needs additional funding and a restriction to tested devices matching the app's computing power demand.
System requirements: Any standard browser for the offsite work

Apple iPad Air (2020) or newer for site work

MS Azure for private cloud architecture on demand

For on-premise option 2 middle tier server with Kubernetes environment

Leica or BOSCH bluetooth LDM for site work recommended

User support

Email or online ticketing support: Email or online ticketing
Support response times: Next working day response via email is basic. Better response time or other SLA is available for extra cost.

Online available knowledge base for self-serivce is also available with written articles and videos.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 A
Web chat accessibility testing: We use Tawk.to for our chat service which is an recognized service provider.
https://docs.tawk.help/article/is-tawk-to-wcag-compliant
Onsite support: No
Support levels: OrthoGraph has a knowledge base, and help/tutorial built in the app available for self-service. https://answers.orthograph.net/home

We have an email, phone and web chat support service available on weekdays working time (9:00-17:00).

Any other SLA, dedicated support, or site service is only available for extra cost via our local reseller partners.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We provide online and onsite training, and comprehensive documentation. The training is 3 days long and teaches beyond the system features the best practices also.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: All data in the OBIM model is available for export during the whole time of the contract. The export formats are the following:
IFC (3D BIM), DXF (2D floor plans), XLSX (all surveyed and calculated data), PDF (detailad room book), and JPG.
End-of-contract process: Access to the OBIM model is included in the price.
Modification of the model needs an OrthoGraph Enterprise license.
API is free, but might need integration cost, and access fee from the 3rd party system provider.
Aggregated access (using the OrthoGraph model for specific functions (like help desk) is free for end-users, but needs a paid license per function.
The surveying or importing of the model or assets has a one-time volume fee, based on square meters, asset items, and attached documents (like photos).
The data stored in the system has a volume license fee, based on square meters, asset items, and attached documents (like photos).

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Mobile access is designed for site work, site surveying features are only available through the app. This means if you want to update the 3D BIM model of a particular building, or change the assets in the model, you have to use the app.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: The app is designed for access, survey and modification of the 3D model, and inventory. It has a special interface designed for corresponding tasks, and the use of these features effectively needs a (3 days) training. This access needs a paid license.

The web features are for viewing the model, the metrics, and attached data, using standard 3D model navigation, and point-and-click for data access in the property sheets and reports. This access needs a free named license.

If integratied with 3rd party system (not part of the standard installation & for paid license), the BIM can be accessed unrestricted.
Accessibility standards: None or don’t know
Description of accessibility: Data modification is not available with the browser interface.
Accessibility testing: These features are tested in-house and used with our existing clients.
API: Yes
What users can and can't do using the API: We have a documented free API available for integrations with 3rd party systems. Access to the data in the OrthoGraph Operational BIM model is still restricted, access can only be granted by the data owner of the particular building. Data modification is also available through the API supporting CAFM and other workflows.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: No
Customisation available: Yes
Description of customisation: The parameters within the BIM model are available for expansion and any custom parameter can be changed later. Fields can be various types like text, integer, distance, boolean, attached document, GPS coordinate, or premade lists. Parameters can also be mandatory, supporting data clarity. Users with OrthoGraph Enterprise license can make such customizations.

Scaling

Independence of resources: OrthoGraph cloud is based on Kubernetes technology, so expanding the resources is easy and quick. As the amount of data is charged, we are aware of when such expansion is needed.
Customers who need higher level of service availablility, can have SLA contracts, and also private cloud or on-premise system where they have more control on the use of HW resoures.

Analytics

Service usage metrics: Yes
Metrics types: The volume of the data stored in the system, and data added to the system. The data metrics are:
- square meter (net area)
- number of asset items
- number of attached documents (like photos, videos, panoramic photos)
Reporting types: API access

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Staff screening not performed
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: Never
Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: No
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Using the OrthoGraph App they can export the data in the system.
Data export formats: Other
Other data export formats: IFC

DXP

XLSX

PDF

JPG
Data import formats: Other
Other data import formats: IFC

Using the API

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: We have no SLA in the standard license.
Approach to resilience: Available on request.
Outage reporting: We announce it on our website and our social media accounts.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: All management areas are password-protected, and are using secured channel access.
Access restriction testing frequency: At least once a year
Management access authentication: Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: We use industry-standard solutions and workflows offering security.
Information security policies and processes: Information access is restricted and available only to a limited number of colleagues and everything is logged.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All changes need user login, and all changes are logged.
All changes are tested in prior before rollout.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We follow industry news and blogs, and also our service provider gives us recommendations and warnings in case of vulnerabilities discovered in relation of our infrastructure.

With this information, we assess if such a patch has any effect on our services and if it needs any change. If not, or we have resolved that problem, we schedule the patch, and maintain it ASAP.

If it needs a larger modification in our systems, we notify our customers and make all reasonable efforts to find a solution as soon as possible.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Our responsible system administrator checks logs regularly and our server hosting service provider monitors all systems including ours continuously.
Incident management type: Supplier-defined controls
Incident management approach: Our system administrator and our technical director are responsible for making the necessary steps in case of any incident. If there is an incident reported, we identify the problem, and make all necessary interventions. When the problem is resolved, we identify what data is compromised. After this we give a general announcement, and in parallell, we inform specific affected users if there are any.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Fighting climate change: Fighting climate change

OrthoGraph is Operational BIM, it is designed to collect and maintain data about buildings, optimized for building operation. This means it can highly affect building utilization and effectiveness, including energy consumption.
Overall, using OrthoGraph it is possible to save 10-20% on building operation costs, which also has both direct and indirect impact on carbon consumption and waste generation.
Covid-19 recovery: Covid-19 recovery

Covid-19 brought changes how we work, and esspecially how we use office buildings. OrthoGraph not only helps a better building utilization, but also has a specific feature assessing and maintaining user defined social distancing rules.
Tackling economic inequality: Tackling economic inequality

Proptech is a young and fast-growing industry in the UK, mainly startups and scaleups. A great barrier to their expansion is the lack of building data, especially in the case of older buildings. OrthoGraph opens an opportunity to these SMEs, while also offering new benefits to the buyers.
Equal opportunity: Equal opportunity

Building survey traditionally needs highly educated people, but with OrthoGraph the maintenance of BIM models can also be performed by blue-collar employees, helping them to acquire new skills, and securing their jobs by having new tasks.
Wellbeing: Wellbeing

Building data in the ORthoGraph OBIM model is indended to use in building operation and facility management. This not only boosts the performance of these activities, but also enhances the quality of services provided, so it has a direct affect on the wellbeing of people working in these buildings.

Pricing

Price: £2,100 a licence
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: 14 days trial for the app license
Link to free trial: https://oglink.co/OGPricelistEUR

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

OrthoGraph Operational BIM

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents