Appian Software International LLC
Appian Training Services.
With Appian Academy, you can quickly and effectively build critical Appian capabilities within your team. Our multiple education services give you more than Appian training and certification - they give you what you need to accelerate your time to value. Learn more at Appian Community. APP25GC15
Features
- Training: Role based learning journeys with paths to self-sufficiency
- Skills Assessment: Identify skill gaps within the current team
- Learning Plans: Learning made flexible with tailored learning approaches
- Certifications: Standards based validation with continuous learning
- Education Partners: Staff teams with already certified Appian practitioners
Benefits
- Shorten your time to value with faster application development schedules
- Ensure your projects are built following Appian proven practices
- Understand of the full capabilities of the Appian platform
- Expose your team to the latest Appian technologies
- Flexible delivery structure to accommodate different learning styles
- Become self-sufficient on mission critical applications
- Access global Education Partners for project-ready resources for your teams
- Practice, hands-on with realistic exercises for enhanced problem solving skills
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at peter.corpe@appian.com.
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Framework
G-Cloud 15
Service ID
6 4 3 9 4 1 2 6 5 7 9 1 1 4 1
Contact
Appian Software International LLC
Peter Corpe
Telephone: 07748 105950
Email: peter.corpe@appian.com
About your service
- Service categories
-
Cloud Support Services
Training
- Basic user - cloud based services
- Super user - Cloud Based Services
- Basic troubleshooting skills
- Advanced troubleshooting skills
- Function/service optimisation skills
- Other
Service scope
- Service constraints
- The Foundation Plan is optimised for standard cloud deployments that do not require continuous weekend coverage or High Availability (HA) configurations. Technical support operates 24 hours a day, 5 days a week (Monday to Friday), with case management accessible to four designated support contacts. While comprehensive for standard business needs, this tier does not include advanced enterprise features reserved for higher plans, such as Log Streaming, Bring Your Own Key (BYOK) encryption, the dedicated Lead Support Engineer service, or annual customer audits. Additionally, the Service Level Agreement (SLA) for platform availability is set at 99.80%.
User support
- Email or online ticketing support
- Yes
- Support response times
- The Foundation Plan provides aggressive initial response targets to ensure standard deployments run smoothly. For Priority 1 (Critical) issues, Appian commits to an initial response within 1 business hour. Priority 2 (High) issues receive a response within 2 business hours. For routine inquiries, Priority 3 (Normal) issues are addressed within 8 business hours, and Priority 4 (Low) issues within 12 business hours. These targets ensure that while the plan is designed for standard workloads, critical blockers are addressed with urgency.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
The Foundation Plan establishes a robust standard for enterprise cloud deployments, backed by a financially credited 99.80% Service Level Agreement (SLA) for platform availability. Support operations are structured to balance comprehensive coverage with cost-efficiency: Priority 1 (Critical) and Priority 2 (High) issues are serviced 24 hours a day, 5 days a week (Monday through Friday), ensuring that significant blockers are addressed continuously during the global business week. Routine inquiries (Priority 3 and 4) are handled during local business hours.
This plan authorises 4 designated support contacts to manage the support lifecycle via both telephone and the Appian Community web portal. Beyond reactive troubleshooting, the service includes proactive strategic resources, specifically a designated Customer Success Manager (CSM) and access to On-Demand Advisory Services, which provide expert guidance on governance and best practices.
From an infrastructure perspective, the Foundation Plan allows deployment to any available global hosting region and includes essential integration capabilities such as Private Network Integrations (VPN) , Custom Domain configurations, and Custom Mail Server setups. It also enables the Enhanced Data Pipeline for high-throughput data operations and includes Data Loss Prevention (DLP) and Standardised Information Gathering (SIG) reporting to meet standard security compliance needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate business architect | £1,352.00 | |
| Business architect | £1,776.00 | |
| Lead business architect | £1,920.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,776.00 | |
| Senior data architect | £1,920.00 | |
| Chief data architect | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £2,376.00 | |
| Senior enterprise architect | £2,376.00 | |
| Lead enterprise architect | £2,376.00 | |
| Principal enterprise architect | £2,096.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £2,376.00 | |
| Lead security architect | £2,376.00 | |
| Principal security architect | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,352.00 | |
| Solution architect | £1,776.00 | |
| Senior solution architect | £1,920.00 | |
| Lead solution architect | £1,920.00 | |
| Principal solution architect | £2,096.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,352.00 | |
| Technical architect | £1,776.00 | |
| Senior technical architect | £1,920.00 | |
| Lead technical architect | £1,920.00 | |
| Principal technical architect | £2,096.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,376.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Head of analytics engineering | £1,920.00 | £1,920.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,320.00 | |
| Senior data analyst | £1,776.00 | |
| Principal data analyst | £1,920.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,776.00 | £760.00 |
| Senior data engineer | £1,920.00 | £820.00 |
| Lead data engineer | £1,920.00 | £820.00 |
| Head of data engineering | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,776.00 | |
| Lead machine learning engineer | £1,920.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £1,320.00 | |
| Performance analyst | £1,776.00 | |
| Senior performance analyst | £1,776.00 | |
| Lead performance analyst | £1,776.00 | |
| Head of performance analysis | £2,376.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business analyst | £1,352.00 | |
| Lead business analyst | £1,352.00 | |
| Head of business analysis | £1,920.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,920.00 | |
| Senior delivery manager | £2,376.00 | |
| Head of (Agile) delivery management | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Product manager | £1,776.00 | |
| Senior product manager | £1,920.00 | |
| Lead product manager | £1,920.00 | |
| Head of product | £2,376.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £2,376.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Coalfire Systems, Inc
- ISO/IEC 27001 accreditation date
- Friday 4 April 2025
- What the ISO/IEC 27001 doesn’t cover
-
4 April 2025 most recent accreditation (Accredited since 1 May 2019)
Appian Cloud has earned ISO/IEC 27001:2022 certification through Coalfire, an independent cybersecurity assessor. This internationally recognised certification demonstrates Appian Cloud’s achievement of a high level of security maturity and robust management, operational, and technical controls in place to manage or eliminate security risks and enable customers to trust that their confidential data is protected. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Coalfire Systems, Inc
- ISO 9001 accreditation date
- Wednesday 30 April 2025
- What the ISO 9001 doesn’t cover
-
30 April 2025 - most recent accreditation (Accredited since 6 June 2023)
Appian Engineering ISO 9001 certification covers the entire Engineering Software Development LifeCycle (SDLC) and the associated Quality Management System (QMS). All engineering activities which are part of Appian Cloud development and deployment are included in the scope. Appian packaged vertical solutions, Appian Process Mining capabilities and AWS data centers used to host Appian Cloud are outside the scope. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- Friday 7 March 2025
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
-
07/03/2025 most recent update (CSA STAR listed since 30/05/2018)
The CSA STAR certification covers our entire Appian Cloud service offering. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered. - PCI certification
- Yes
- Who accredited the PCI DSS certification
- Coalfire Systems, Inc.
- PCI DSS accreditation date
- Friday 21 November 2025
- What the PCI DSS doesn’t cover
-
21 November 2025 - most recent accreditation (Accredited since 18 December 2017)
The PCI DSS certification applies to the Appian Cloud service which hosts bespoke customer defined business applications that may process credit card transactions as a component of their solution. All Cardholder Data storage, processing, and transmission processes are the customer responsibility and not part of the services offered within the Appian Cloud service. Physical security (which is outsourced to AWS data centers) and Physical Media Transfers are not covered as well. - Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C8c12e85-19ad-47f4-afb5-6ec7eb3df2a4
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 38d18183-01d1-45e1-9bf1-5e821372e525
- Other security certifications
- Yes
- Any other security certifications
-
- Service Organisation Controls (SOC) 1 Type II/ISAE 3402
- Service Organisation Controls (SOC) 2 Type II
- Service Organisation Controls (SOC) 3
- Federal Risk and Authorisation Management Programme (FedRAMP)
- Defense Information Security Agency (DISA) Level 2
- Government of Canada (GC) Protected B
- Health Information Trust Alliance (HITRUST)
- Pharmaceutical and Life Sciences Validation and Good Practice Standards (GxP)
- Information Security Registered Assessor Program (IRAP)
- Cloud Computing Compliance Criteria Catalogue (C5)
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at peter.corpe@appian.com.
Tell them what format you need. It will help if you say what assistive technology you use.