NTT DATA Business Solutions (UK) Limited

NTT DATA Business Solutions - Natuvion SOPHIA Data Analysis

Natuvion SOPHIA is a system-oriented analysis platform that is easy to use and can be customized. With a catalogue of over 500 analyses in five different areas, a holistic system scan can be carried out and then evaluated.

Features

• System Analysis
• System Scanning
• More than 500 analyses delivered as standard
• Immediate insight into the system
• Transformation dashboards in real time
• Useable in housekeeping or merge/harmonization projects
• Categorisation of personal data & assignment to ILM objects
• Information comparison as cost and effort estimation

Benefits

• Select and evaluate individual analyses
• Execute ready-made and proven analysis profiles
• Implement new and individual analyses on an ad-hoc basis
• Versatile scope of analysis
• Project-specific extension of dashboards
• SAP Business Technology Platform (BTP) compatible

£6,394 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

644147453524747

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No - N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri within 24-hours.; For migration we offer high-availability Premium Service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No testing undertaken with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Technical support is included in the license. ; ; Migration support has to be negotiated.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For new customers, onboarding to the service is generally undertaken as an activity during an implementation project. ; ; Skills transfer is provided through a combination of ; ; in-project coaching. ; ; structured self-learning through the Natuvion Partner Academy. ; ; on-line help within the application. ; ; Full documentation for the service is available on-line to customers once subscribed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • On-line help within the application
  • Natuvion Partner Academy
• End-of-contract data extraction: A deletion transport will be provided.
• End-of-contract process: A deletion transport will be provided.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Via SAP GUI
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Fully customisable for the migration.

Scaling

• Independence of resources: The application utilises the customers SAP stack, therefore availability and scaling reflect those of the customer’s host SAP system.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, within the tool we see speed, runtime, status, CPU, and more.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By the tool itself. There is a button for “Extract Data”.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • EMIGALL
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • EMIGALL
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Can be provided upon request.
• Data protection within supplier network: Other
• Other protection within supplier network: Can be provided upon request.

Availability and resilience

• Guaranteed availability: The application utilises the customers SAP stack, therefore these parameters reflect those of the customer’s host SAP system.
• Approach to resilience: Available on request
• Outage reporting: The application utilises the customers SAP stack, therefore these parameters reflect those of the customer’s host SAP system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Support staff require a User ID and Password for the customer specific instance of the service, which remains under control of the customer at all times. System access by user ID is auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ZERT
• ISO/IEC 27001 accreditation date: 24/01/2024
• What the ISO/IEC 27001 doesn’t cover: Statements of Applicability are available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 - Quality Management System
  • ISO 27001 - Security Management System

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 9001 – Quality Management System ; ; Based upon quality management principles including strong customer focus. ; ; ISO/IEC 27001 – Security Management System ; ; Provides a holistic, risked-based approach to security and a comprehensive and measurable set of information security management practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All processes/policies are defined following industry standards. The majority of these are internal and are audited, which is available to customers on request. Most products within the SAP suite will have at least a non-production and production environment. The production environment is locked down for direct changes, so configuration/code changes must be completed in non-production, tested and release prior to being moved to production. A full audit log is available of all changes created. This will typically have a 3-system landscape, segregating development, test and production capabilities.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Natuvion has an established vulnerability management approach. Threats can be assessed as very low because our software is used on the customer's systems. Patches are always provided promptly, at least once per quarter.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Natuvion has an established Protective monitoring approach. We utilise software components which identify compromises and defend our systems. If there is a compromise, our employees are fully trained, and send an mail to our it-support team for investigation and action. ; ; We respond in less than 2 hours between 8am and 5pm (mon-fri) to these incidents.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our established incident management approach contains a pre-defined processes for common events. Users report the incidents via an Outlook Add-In to the it-support and they check them in less than 2 hours between 8am and 5pm (mon-fri).

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Natuvion aims to achieve net zero for direct and indirect emissions from its own operations for data centres by 2030, the entire company including offices and other facilities by 2035, and its entire supply chain by 2040, with an immediate aim to reduce GHG across the organisation. ; ; One of these initiatives is our scheme, which gives employees more freedom over their work location. This has reduced the proportion of time our staff spend in office locations which, in turn, has reduced the carbon emissions associated with business travel and employee commuting which are our two biggest contributors to our carbon footprint. ; ; Our consultants are encouraged to travel by train and not by aeroplane or car. We are aiming that all projects will be delivered from Home Office or from office locations near hometown.

  Covid-19 recovery

  Prior to the pandemic, Natuvion were already ahead of their competitors in terms of flexible working. Post pandemic, this commitment has been recognised by Natuvion, and remote/flexible working has become our new norm through our initiative, which ultimately allows all employees more freedom over remote and hybrid working. ; ; During the pandemic, strict Health and Safety protocols were implemented and maintained in all Natuvion office locations, including regular sanitisation, social distancing measures and access to testing and vaccination information. Whilst these have eased post pandemic, there is still a firm focus on making every Natuvion office a safe and welcoming place to work. ; ; Our people are at the heart of everything we do, and it was vital, both during and post the pandemic, to find ways to keep employees engaged and connected, even if they are working remotely. Natuvion host regular formal and informal get-togethers across business units and from the whole company. ; ; Natuvion continuously monitor the World Health Organisation for updates and new guidance, and subsequently follow a defined process for implementing and communicating any changes throughout the organisation. The leadership team also take the WHO status into consideration whilst reviewing and adapting business operations based on the current situation and forecasts, and in preparing comprehensive contingency plans that outline steps to be taken in case of future/similar disruptions.

  Tackling economic inequality

  Natuvion have implemented various practices to promote fair treatment and opportunities for all, helping to tackle economic inequality. ; ; Natuvion ensure all employees receive not only a competitive salary, but comprehensive benefits which support financial stability, including healthcare, pension schemes and paid leave. ; ; We recognise and value talent and offer clear career development pathways which are accessible to all employees, regardless of their level within the company. To help maximise employee’s potential and improve employability, Natuvion provide a range of training and further education, including enrolment in one of the top business schools and mandatory CPD hours. We also encourage employees to volunteer their time and skills with organisations tackling economic inequality issues. This fosters social responsibility and connects the company to the needs of the community. ; ; Additionally, in line with our DEI policies, Natuvion are committed to diversity and inclusion in hiring by reaching out to underrepresented groups, using unbiased recruitment tools (and delivering unconscious bias training), and creating an inclusive workplace culture that values different perspectives. ; ; Natuvion strive to maintain sustainable business practices and ultimately reduce environmental degradation, which disproportionately affects low-income populations. ; ; This extends to ensuring we operate responsible supply chains, working only with ethical suppliers and partners who adhere to fair labour practices, pay fair wages and provide safe working conditions.

  Equal opportunity

  Natuvion is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally. ; ; We have a zero-tolerance approach to any form of behaviour which leaves an employee feeling discriminated against, bullied or harassed and we will treat any complaints of this nature seriously. Discrimination, bullying or harassment based on protected characteristics is not tolerated at Natuvion under any circumstances. ; ; Gender equality and diversity are issues of major importance to Natuvion, and we believe that DEI is indispensable for the development of our company, and it is clearly stated in the Natuvion Group Code of Conduct. ; ; Staff diversity is promoted at all levels of the organisation through several measure and activities, including a variety of networks within NTT DATA Business Solutions and Natuvion that were created to promote a safe space for minorities to connect with their peers across the organisation: ; ; Natuvion offer a number of programs to support young women in the workplace, along with flexible working and enhanced family-friendly policies, along with the unwavering commitment to recognise, nurture and promote talent, regardless of age, gender, race, disability and/or sexual orientation.

  Wellbeing

  Natuvion has in every office a welfare manager who helps every employee feel welcome at Natuvion and is able to be a contact person in difficult situations. In every office we have drinks and snacks for the employees and once per month we hold a lunch together. ; ; Furthermore, we support our employees in health and wellbeing with challenges and Yoga hours. ; ; We also have a dedicated fit-solutions team, who are tasked with coordinating virtual and in-person events for all Natuvion entities, with annual events such as: ; ; World Health Day ; ; NDBS Soccer Cup ; ; International Yoga Day ; ; World Mental Health Day ; ; NTT DATA Business Solutions and Natuvion recognise that for some, wellbeing is found through charity work, and therefore we foster an environment that supports employees involved in charitable causes, options to be involved in global/company outreach programs, and of course, support of our own employees fundraising activities.

Pricing

• Price: £6,394 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.