TRANSREPORT LIMITED

Passenger Assistance

Passenger Assistance is a cloud-based platform that enables passengers to request and manage assisted travel while giving operators real-time tools to plan, allocate and deliver support. It streamlines communication across teams, reduces operational friction and improves reliability, ensuring consistent, high-quality assistance for both customers and frontline staff.

Features

• Real-time booking and management of assisted travel requests.
• Live operational dashboards for staff coordination and service performance.
• Instant notifications to frontline teams for upcoming assistance tasks.
• Integrated passenger profiles with accessibility requirements and preferences.
• Two-way communication between operators, stations and customer service teams.
• Automated handover workflows across stations, modes and service teams.
• Secure cloud-hosted platform with high availability and resilience.
• Role-based access controls and audit logs for compliance.
• API integration with operator systems for data exchange.
• Customisable operational views tailored to staff roles and locations.

Benefits

• Reduce missed assists through real-time visibility and instant task notifications.
• Improve staff coordination with unified operational dashboards.
• Deliver consistent, high-quality assistance across stations and teams.
• Speed up planning with clear passenger requirements and journey details.
• Enhance communication between frontline, control and customer service teams.
• Cut administrative workload through automated workflows and handovers.
• Improve reliability with centralised tracking of every assistance request.
• Support compliance with audit logs and mandatory data fields.
• Increase passenger confidence through transparent, predictable assistance delivery.
• Strengthen performance management with actionable operational insights.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophie.willey@transreport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

644192051193009

Contact

Sophie Willey
07703407854
sophie.willey@transreport.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service has minimal constraints. Passenger Assistance is delivered as a cloud-based SaaS platform hosted in AWS, with planned maintenance performed outside peak operational hours where possible.; ; Access requires an internet connection and a modern web browser. Any scheduled downtime is notified in advance, and high availability is maintained throughout normal operation.
• System requirements:
  • Modern web browser such as Chrome, Edge, Safari or Firefox.
  • Stable internet connection for real-time data and updates.
  • User device capable of running current browser versions.
  • Optional API integrations require secure buyer endpoints.
  • Buyer IT must allow access to public cloud domains.

User support

• Email or online ticketing support: Yes
• Support response times: Responses to questions can be agreed as part of the procurement process to ensure they align with the buyer’s needs. As a baseline, we offer an initial response to all support tickets within 4 working hours, with a full update or resolution within 1 business day during standard Monday to Friday business hours.; ; Tickets submitted outside business hours, including weekends and public holidays, are logged automatically and will receive a response at the start of the next working day. Enhanced or out-of-hours coverage can be provided if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide tiered support to meet different operational needs. All customers receive base support as standard, which includes access to our email and online ticketing service during business hours (Monday to Friday). Tickets are prioritised by severity, with acknowledgement within 4 working hours and a full update or resolution within 1 business day. Customers also receive access to product documentation, release notes and optional monthly service reporting.; ; Enhanced support is available at additional cost and offers extended-hours or weekend coverage, faster SLA windows and proactive service monitoring. This level also provides a direct escalation route to senior engineering teams and the option for quarterly service reviews.; ; For organisations requiring higher availability, Further support can be provided. This includes 24/7 coverage, shortened response times for Priority 1 and 2 issues and more frequent service reviews. A dedicated Technical Account Manager can be included at this level to support performance discussions, roadmap planning and integration queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Transreport supports users to start using Passenger Assistance through a structured onboarding and implementation process.; ; This includes the provision of user documentation covering system functionality, roles and day-to-day use. Documentation is provided in digital formats and is available to users throughout the contract.; ; Users are supported through remote or in-person onboarding and training (subject to contract agreement's), including online training sessions tailored to different user roles, such as operational staff and administrators. Training is typically delivered virtually and can be refreshed as required.; ; Transreport also provides ongoing support during the early stages of live operation to ensure users are confident using the service and that the system is embedded effectively into operational processes.; ; Onsite training can be provided where required, subject to agreement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, users can request the extraction of their data from Passenger Assistance.; ; Data extraction is managed by Transreport and provided to the customer in a human-readable format, subject to the scope of data held and applicable data protection requirements. Requests are handled in line with agreed offboarding processes and contractual obligations.; ; Passenger users do not enter into fixed-term contracts when using the service. Individuals are able to exercise their rights under data protection legislation, including the right to erasure, as set out in Transreport’s Privacy Policy.; ; Following completion of data extraction and any agreed retention period, customer data is securely deleted in accordance with Transreport’s data retention and sanitisation processes.
• End-of-contract process: At the end of the contract, users can request the extraction of their data from Passenger Assistance.; ; Data extraction is managed by Transreport and provided to the customer in a human-readable format, subject to the scope of data held and applicable data protection requirements. Requests are handled in line with agreed offboarding processes and contractual obligations.; ; Passenger users do not enter into fixed-term contracts when using the service. Individuals are able to exercise their rights under data protection legislation, including the right to erasure, as set out in Transreport’s Privacy Policy.; ; Following completion of data extraction and any agreed retention period, customer data is securely deleted in accordance with Transreport’s data retention and sanitisation processes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Most functionality is available on both mobile and desktop. The main difference relates to the intended users.; ; The mobile application is designed for frontline staff working on the move, providing real-time visibility of upcoming assists, task updates and essential passenger information.; ; The desktop application is optimised for supervisors and managers, supporting assist allocation, operational oversight, reporting, forecasting and investigations. All core functionality is available on desktop, with mobile focused on rapid, task-based workflows for staff in stations and on trains.; ; There is also a desktop and mobile application for passengers, that allows the booking, management and updates regarding assistance.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes. The service provides a staff desktop web interface, mobile application and passenger-facing app and web . The mobile app supports frontline staff in stations and on trains, providing real-time visibility of assists, task updates and customer information. The desktop interface is used by supervisors and managers for assigning assists, monitoring performance, investigations and reporting. Passengers can access an intuitive interface to create profiles, request assistance and manage journey information. All interfaces follow accessibility best practice, including WCAG 2.2 principles, and are designed to support consistent, barrier-free use across operational teams and Disabled and older customers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct extensive usability testing with people with lived experience, including those who use assistive technologies such as screen readers, magnification tools, switch controls, voice input and alternative navigation devices. Testing is carried out throughout the design and development cycle to ensure barriers are identified and removed early.; ; Our approach includes structured testing sessions, remote accessibility reviews and co-design workshops with participants representing a wide range of access needs. This includes blind and partially sighted people, neurodivergent users, people with mobility impairments, and users with cognitive or communication differences.; ; We evaluate how well the interfaces work with commonly used assistive technologies such as VoiceOver. Findings are fed directly into product iterations, informing improvements to navigation, labelling, contrast, focus order, error messaging and overall task flow.; ; All interfaces are developed against WCAG 2.2 AA standards. We also work closely with Disabled people’s organisations and advisory groups, as well as our own Accessibility Panel to validate that changes have removed barriers rather than introduced new ones.; ; This continuous testing ensures the service remains usable, intuitive and accessible for Disabled and older passengers, as well as staff who rely on assistive technology in operational environments.
• API: Yes
• What users can and can't do using the API: Passenger Assistance API – Capabilities and Constraints; ; Passenger Assistance provides a secure, REST-based API to enable controlled integration with external systems such as booking platforms and operational tools.; ; What users can do via the API; ; Create and update passenger assistance requests as part of upstream customer journeys or post-booking workflows.; ; Submit structured assistance data to support operational planning and staff coordination.; ; Exchange assistance-related information with authorised third-party systems in line with the published API specification.; ; Where implemented, support automated mapping or generation of assistance-related operational codes.; ; Service setup via the API; ; API access is enabled as part of onboarding, with credentials and environments (e.g. pre-production and production) issued by Transreport.; ; Data mappings and integration parameters are agreed during technical discovery and implementation.; ; Making changes via the API; ; Users may update supported data fields through defined endpoints.; ; All changes are validated against agreed schemas and security controls.; ; Limitations; ; The API does not provide administrative access or system configuration capabilities.; ; Core workflows, business rules and service logic cannot be modified via the API.; ; Usage is subject to authentication, authorisation, rate limiting and change control to maintain service stability and security.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: How users can customise Passenger Assistance; ; Passenger Assistance offers a range of configurable features to allow the service to be tailored to individual customer requirements, while maintaining a consistent and secure core platform.; ; What can be customised; Users can configure elements such as workflows, data fields, reporting views, and integration parameters to align with local operational processes. User roles, permissions, and certain presentation and content settings can also be tailored within the standard configuration options.; ; How users can customise; Configuration is carried out using built-in system settings and agreed configuration options, supported by Transreport during onboarding and ongoing service delivery. Changes are implemented in line with established change management processes to ensure service stability and security.; ; Who can customise; Customisation is restricted to authorised customer administrators and Transreport support staff. This ensures that changes are controlled, auditable, and do not impact service integrity or other users.; ; Additional changes; Where requirements fall outside standard configuration options, further customisation may be delivered by Transreport as a scoped change, subject to agreement and additional fees.

Scaling

• Independence of resources: Passenger Assistance is designed so that demand from one user does not affect others. Customer environments are provisioned on dedicated and logically isolated infrastructure, with separation across application layers, background processing and data stores. This ensures that resource usage or demand spikes in one environment do not impact the performance or availability of others. The service operates on scalable cloud infrastructure, with capacity and performance monitored to maintain stable service levels under varying demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Passenger Assistance provides service usage metrics to support operational monitoring and reporting. Metrics include volumes of assistance requests, usage trends over time, and operational activity levels. Reporting is provided in a human-readable format through agreed mechanisms or on request, subject to appropriate access controls.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export their data from Passenger Assistance by submitting a request to Transreport or, where applicable, via the relevant operating body (for example, the rail operator or coordinating authority).; ; Data exports are managed by Transreport to ensure accuracy, security and compliance with data protection requirements. Exported data is provided in a human-readable format, with the scope and format agreed as part of the request.; ; Passenger Assistance does not provide unrestricted self-service bulk export functionality. This controlled approach ensures that exports are authorised, auditable and aligned with contractual and regulatory obligations.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Passenger Assistance availability targets are defined contractually and supported by a resilient, cloud-native architecture hosted on AWS. The service is designed to operate across multiple availability zones, with monitoring and recovery mechanisms in place to maintain service continuity.; ; Availability commitments and response targets are set out in the agreed Service Level Agreement (SLA), which forms part of the customer contract. The SLA defines service availability thresholds, incident response times and service credits where applicable.; ; Where guaranteed availability levels are not met, service credits or other remedies are applied in line with the contractual SLA. These remedies are agreed with customers in advance and are proportionate to the nature and duration of the service impact.; ; This approach provides transparency and assurance while allowing availability commitments to be tailored to customer requirements.
• Approach to resilience: Passenger Assistance is designed for resilience using a cloud-native architecture hosted on Amazon Web Services (AWS). The service operates across multiple Availability Zones within the primary AWS region, providing redundancy at the infrastructure and service layers.; ; Key service components are deployed in a highly available configuration, with monitoring, automated recovery and scaling mechanisms in place to maintain service continuity under varying demand. Regular testing is carried out to validate performance under typical, high and extreme workloads.; ; Datacentre resilience is provided by AWS and includes physical security, power, cooling and network redundancy, independently assured against recognised industry standards. A separate disaster recovery capability is maintained in an alternate AWS region to support recovery from regional failure scenarios.; ; This design aligns with the government’s 2nd cloud security principle: Asset protection and resilience, ensuring availability, integrity and continuity of service.
• Outage reporting: Service outages and incidents are communicated to customers directly via email, in line with agreed incident management and support processes. Communications include relevant information on the nature of the issue, expected impact and progress towards resolution.; ; Customers can also contact the Transreport support team to obtain updates during an incident. Post-incident information is shared where appropriate in line with contractual arrangements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Passenger Assistance management interfaces is restricted to authorised users through role-based access controls and the principle of least privilege. Administrative permissions are limited to named users and reviewed regularly. Support channels are restricted to authorised customer contacts and Transreport staff, with identity verification performed before requests are actioned. Access to customer data is limited to what is necessary to provide support. All management and support access is logged and auditable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Transreport follows robust information security policies and processes aligned to the UK Government’s Cloud Security Principles and is certified to ISO/IEC27001. Information security is governed through a formally documented Information Security Management System, which is approved by senior management and reviewed regularly to ensure ongoing effectiveness and continuous improvement.; ; The Information Security Policy defines the framework for protecting the confidentiality, integrity and availability of information. This is supported by documented processes covering risk assessment and treatment, access control, incident and breach management, secure development and change management, supplier assurance, and business continuity and disaster recovery planning.; ; Security risks are assessed on an ongoing basis, with controls implemented in line with ISO27001. Compliance is monitored through internal and independent external certification audits. Access to systems and data is role-based, follows the principle of least privilege, and is supported by authentication, logging and monitoring controls.; ; All staff receive mandatory information security and data protection training, with additional role-based training where appropriate. Third-party suppliers are subject to security due diligence. Transreport also holds Cyber Essentials Plus certification, providing independent assurance that appropriate technical controls are in place. ; ; These policies and processes ensure data is protected throughout the service lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management for Transreport services are governed through supplier-defined controls under our ISO/IEC 27001-certified Information Security Management System.; ; Service components, including application code and infrastructure configurations, are tracked throughout their lifecycle using controlled repositories, version control and configuration records. Segregation is maintained between development, test and production environments.; ; All changes follow a formal change management process. Changes are logged, risk assessed and approved prior to implementation, including assessment of potential security impacts on confidentiality, integrity and availability. Higher-risk changes receive additional review and testing. Emergency changes are reviewed retrospectively to confirm appropriate controls were applied.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Transreport manages vulnerabilities through supplier-defined controls under its ISO/IEC 27001-certified Information Security Management System. ; ; Potential threats are identified through regular vulnerability scanning, security monitoring and risk assessment, considering likelihood, impact and exposure. Vulnerabilities are prioritised based on severity and potential impact on service confidentiality, integrity and availability.; ; Patches and mitigations are deployed in line with defined patch management timescales, with critical security patches applied as a priority. Testing is performed where appropriate to minimise operational risk.; ; Information on emerging threats is obtained from cloud service providers, vendor security advisories and recognised industry guidance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Transreport operates protective monitoring through supplier-defined controls under its ISO/IEC 27001-certified Information Security Management System.; ; Potential compromises are identified through centralised logging, security monitoring and alerting across application and infrastructure components. Events are reviewed to detect anomalous activity, unauthorised access or indicators of compromise.; ; When a potential compromise is identified, it is logged, triaged and responded to in line with documented incident management procedures. Security incidents are investigated, contained and escalated as appropriate. Response times are prioritised based on severity, with critical incidents acted on immediately to protect service availability and data security.
• Incident management type: Supplier-defined controls
• Incident management approach: Transreport operates incident management through supplier-defined controls under its ISO/IEC 27001-certified Information Security Management System (ISMS).; ; Pre-defined processes are in place for common operational and security incidents, including incident classification, escalation and resolution procedures. Incidents can be reported by users via a dedicated service desk using email, phone or an online ticketing portal, depending on severity.; ; Incidents are logged, triaged and managed in line with documented procedures. Incident reports, including root cause and corrective actions where appropriate, are provided to customers following resolution or as part of agreed reporting arrangements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Rail Availability & Reservation Service (RARS)
  • Darwin rail data feeds

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 30 May 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 certification applies to the Information Security Management System supporting the design, development, hosting, operation and support of Transreport’s Passenger Assistance software platform and associated corporate systems, as defined within the certified scope.; ; The certification does not extend to customer-managed environments, including customer-owned devices, local networks, or operational systems used by transport operators to access the Passenger Assistance platform. It also does not cover third-party services that are not under Transreport’s direct operational control, except where these are managed through formal supplier assurance, contractual controls and risk management processes.; ; Customer data that has been legitimately exported from the Passenger Assistance platform and is subsequently stored or processed within customer systems is also outside the scope of certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 30 April 2024
• What the ISO 9001 doesn’t cover: ISO 9001:2015 certification applies to the Quality Management System supporting the design, development, delivery and support of Transreport’s Passenger Assistance software platform and associated services, as defined within the certified scope.; ; The certification does not extend to customer-managed activities or processes outside Transreport’s direct control, including customer-operated environments, local operational procedures, or the use of the Passenger Assistance platform once delivered into customer operations. It also does not cover third-party services or suppliers beyond the scope of Transreport’s quality management controls, except where these are managed through supplier assurance and contractual arrangements.; ; Any activities, systems or services not included within the formally defined scope of the Quality Management System are outside the scope of ISO 9001 certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 34ddba1a-ce70-4ed5-ba89-46963ee5e3de
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sophie.willey@transreport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.