OA Managed Cloud
OA Managed Cloud is a service offering that provides capabilities that ensure a successful cloud implementation: Architecture, Best Practice Design, Setup, Customisation, Continuous Integration, Security, Monitoring, Operations and Support.
Features
- Cloud platform design/implementation e.g. AWS, Azure
- Highly experienced in open source and proprietary technologies
- Bundled framework of tools and utilities to accelerate delivery
- Java, .Net, Node.js, PHP applications
- PostgreSQL, MySQL, Neo4J, MongoDB, Oracle, SQL Server database management systems
- Ongoing, support, monitoring, management, maintenance of platform and applications
- Authorised partner: MuleSoft, Red Hat
- Automated build/provisioning (Maven, Jenkins, Ansible, Puppet, Nexus, CI and DevOps)
- Enhanced customised cross domain for binary data and APIs
Benefits
- Fully managed secure cloud platforms from test to production
- Accelerated delivery through repeatable, proven solutions and automation
- High service levels through proactive monitoring and responsive support
- Knowledge transfer to in-house development/support teams
- Deliver cloud platforms and integration for 'OFFICIAL-SENSITIVE' data
- Support with SLA, service management reporting, capacity management
- Accredited Linux cloud implementations using cross domain security zone
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
6 4 4 2 7 6 4 4 3 8 0 9 0 8 5
Contact
OPEN ANSWERS LIMITED
Ian Bellia
Telephone: 020 88646999
Email: ian.bellia@openanswers.co.uk
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- There are no support constraints.
User support
- Email or online ticketing support
- Yes
- Support response times
- System Down - 20 minutes, System Degraded - 40 minutes, System Operational - 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide a range of different support types :-
Service desk
Email
Phone
Live chat
Onsite
Our standard support hours are 6am to Midnight, 7 days a week (18x7). 24/7 support is available on request.
We provide a technical support account management function and can be responsible for engaging third party support activities and managing escalation processes. Due to the diverse and complex nature of the support provided which can any or all of the full technology stack deployed (Cloud, Network, OS, Database, Middleware, Application) costs are calculated using a model that the customer completes and mutually agreed, based on expected volumes.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SalesForce
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,250.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior DevOps engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior developer | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- Tuesday 10 December 2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing. The scope is the whole company. Scope of Registration: Information security management for the provision of IT support, software integration and software development services in accordance to SoA Version v1.0
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-