Managed Cloud Backup Services
Intergence's Managed BaaS, powered by Cove, delivers enterprise-grade, cyber-resilient data protection for Physical and Virtual Servers, and MS 365: fully managed configuration, 24/7 monitoring, incident response, and guaranteed SLAs. Stop managing backup infrastructure yourself. Reach out to see how we keep your data recoverable.
Features
- Managed backup for servers, workstations, VMs, and Microsoft 365
- Immutable hourly snapshots, untouchable even with compromised credentials
- Real-time alerts on suspicious backup policy changes
- AES 256-bit encryption, with optional customer-held keys
- Backup frequency as low as 15 minutes
- Automated verification confirms every backup is recoverable
- Optional DRaaS virtualises failed servers within hours
- 24/7/365 service desk with guaranteed response times
- Customer portal for real-time status and restores
- Fully managed end-to-end — we handle everything
Benefits
- Eliminates risk of unrecoverable data loss
- Frees your IT team for higher-value work
- Recovers in hours, not days, after incidents
- Strengthens compliance and cyber-insurance positioning
- Backups verified daily, not discovered broken later
- Full visibility into your protection, anytime
- Scales with your business, no new infrastructure
- Lowers cost versus running backups in-house
- Expert support instantly, day or night
- Proves value monthly with clear reporting
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
6 4 5 3 4 0 8 4 6 0 0 0 5 4 0
Contact
INTERGENCE SYSTEMS LIMITED
Mike Warren
Telephone: 0845 2264167
Email: admin@intergence.com
About your service
- Service categories
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Cloud Support Services
Security Services
- Security strategy
- Security risk management
- Security incident management
- Security audit services
- Security quality assurance (QA) and testing
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Yes
- Support response times
- We have set SLA's that we can share.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- We have tested multiple AI tools to assist those with additional needs and believe we have established a robust system to support users
- Support levels
- We can share our standard SLA's that we use with other customers, an account manager providing a monthly CSR meeting is included in the price. Any additional requirements may cost extra,
- AI chatbot
- Yes
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Sophos
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £550.00 | |
| Associate business architect | £750.00 | |
| Business architect | £950.00 | |
| Lead business architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £550.00 | |
| Senior data architect | £950.00 | |
| Chief data architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £750.00 | |
| Senior enterprise architect | £950.00 | |
| Lead enterprise architect | £1,100.00 | |
| Principal enterprise architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £750.00 | |
| Network architect | £950.00 | |
| Lead network architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £800.00 | |
| Lead security architect | £1,000.00 | |
| Principal security architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £550.00 | |
| Solution architect | £750.00 | |
| Senior solution architect | £950.00 | |
| Lead solution architect | £1,150.00 | |
| Principal solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £550.00 | |
| Technical architect | £750.00 | |
| Senior technical architect | £950.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,200.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £300.00 | |
| Analytics engineer | £500.00 | |
| Senior analytics engineer | £700.00 | |
| Lead analytics engineer | £800.00 | |
| Head of analytics engineering | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | |
| Junior business analyst | £650.00 | |
| Business analyst | £800.00 | |
| Senior business analyst | £900.00 | |
| Lead business analyst | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £750.00 | |
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,150.00 | |
| Head of (Agile) delivery management | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £550.00 | |
| Product manager | £750.00 | |
| Senior product manager | £900.00 | |
| Lead product manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,150.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Socotec
- ISO/IEC 27001 accreditation date
- Tuesday 15 October 2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Socotec
- ISO 9001 accreditation date
- Tuesday 15 October 2019
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- B77ca3aa-a723-4b18-9594-8356760ad2d9
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-