BDQ Cloud Transformation Services
BDQ provides consultancy services to support our customers' IT goals. From small projects to large engagements, we provide innovative solutions based on industry leading technologies and our partners' products. We deliver these solutions following best agile practices, reducing risk and ensuring a fast project ROI.
Features
- Consultancy with a proven track-record of delivering cloud-based solutions
- Full lifecycle engagements that deliver business requirements.
- Have longstanding partnerships with cloud-based SaaS vendors.
- Training courses and bespoke training available
- Implementation and configuration services, including migration
- Business change and integration services
- Custom add-ons development
- Upgrade and Health-check engagements
- Workflow, automation and reporting configuration
Benefits
- Get the right solution to your cloud transformation project.
- Our experience allows us to deliver your project faster.
- All work, documentation and communication managed transparently via web portal
- A dedicated Jira/Asana instance to manage our work together
- Fixed-price projects or T&M work billed in quarter hour intervals
- Annual banks of Enhancement Hours available
Pricing
£175 a unit an hour
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 4 5 5 4 5 5 5 5 7 9 7 9 2 4
Contact
BDQ
Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud
Planning
- Planning service
- Yes
- How the planning service works
- During project initiation we work with buyers to understand and clarify their desired outcomes in terms of commercial, financial and technological constraints and requirements. The output from this phase of the project is a clear statement of work describing the activities, deliverables and timelines for the project. Before proceeding with the project, the SoW is reviewed with key stakeholders to ensure that it is correct and revised as required. Detailed planning follows on from this. The SoW is broken down into a series of releases, each comprising a number of epics and stories that represent the requirements and timeline of the project.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- As part of delivering any project to our customers we include a knowledge transfer exercise to ensure that users and administrators are able to effectively use and manage the solution. Additionally we provide training courses covering products from our partner companies. For example, we are an Atlassian Training Partner.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- One of the key parts of the discovery phase is understanding the buyer's migration requirements. As part of the Statement of Work we will provide a migration plan that addresses the unique requirements of the buyer. If required custom migration code will be developed and tested.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As part of the implementation we have both QA and UAT processes. BDQ QA the solution to ensure that it will support any specific requirements that have been configured, before submitting to the Customer for UAT.
We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
-
- Permissions audit
- Implementing permissions schemes based on user requirements
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide a range of support services depending on customer need. We offer packages of hours that customers can call-off on a periodic basis, through to completely outsourced managements of systems. We are happy to work with buyers to ensure that they get the level of support they need.
Service scope
- Service constraints
- BDQ are responsive to buyers' need regarding service constraint requirements. Where a solution is based on another companies' services we are limited by the SLAs that they provide. As part of the initiation of a project we work to identify what the constraints of a proposed solution are and ensure that these limitations are made clear and agreed prior to proceeding with the project.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat support is available via Microsoft Teams or Zoom.
- Web chat accessibility testing
- None.
- Support levels
- We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian, Zephyr, Sonatype and several other industry leading vendors
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Wellbeing
-
Wellbeing
BDQ operates a modern, inclusive set of working practices, providing a supportive working environment that takes account of the needs of individual employees, whether they might require flexible hours, mentoring and support, or even company loans to assist with relocations etc. Pay rises are awarded annually at or above inflation to ensure pay keeps pace with the cost of living, and the annual review process is also used to seek opportunities to provide additional help and support to employees.
Many of the Cloud-based services we resell and support have extensive collaboration features, providing various communication channels to promote productivity and flexible working. BDQ staff use many of these services in their day-to-day work, ensuring adoption across the organisation and familiarity with the services to better promote best practices with customers.
The use of these collaboration tools supports flexible working and work from home policies and maintains the social interaction of the office, despite disparate working locations, that is so essential to mental health and wellbeing. These benefits are felt among BDQ staff and the staff of our customers, and in the interactions between them.
Training, including the opportunity to achieve certifications and accreditations in the services, is provided to all staff, and the benefit of this knowledge is transferred to customers own staff through the various training courses and workshops that BDQ provides.
Retrospectives are carried out at the end of each major assignment to seek internal feedback and learn lessons, giving employees a stake in how the business is run. These sessions improve not only BDQ’s internal processes and procedures, but may also lead to significant business decisions, such as a recent Board decision to offer additional discounts to charities seeking our services.
Together, these practices promote a collaborative, consultative working culture within and between BDQ and our customers.
Pricing
- Price
- £175 a unit an hour
- Discount for educational organisations
- No