BUSINESSOPTIX LIMITED

BusinessOptix

BusinessOptix is an AI-powered process intelligence platform that enables organizations to design, govern, and optimize their operations. At its core is a centralized process repository that connects people, data, and governance. It ensures consistency, compliance, and collaboration while accelerating discovery, surfacing insights, and identifying automation opportunities across the enterprise

Features

• Author: Capture, model and document requirements, processes and procedures
• Portal: Manage and publish content and knowledge in a portal
• Reviewing and approval: Create review, approval and distribution workflows
• Collaboration: Capture, share and manage every idea for process improvement.
• Create Digital Twin of Organisation DTO
• Data tagging: across models RACI , locations, systems, glossary, data
• Scenario modelling: Create as-is and to-be states and compare both
• Import processes from Visio, Excel and other modelling tools
• Scenario evaluation, assessment and performance
• Process Mining: Scan Systems to understand process inefficiency

Benefits

• Save 70% when deploying new processes
• Achieve regulatory compliance ahead of stipulated deadlines
• 20 times faster to service for new projects
• Get ready for and deliver transformational projects
• Create internal, centralised and consistent shared services
• Inbuilt compliance and authorisation mechanisms
• Capture, distribute and reuse knowledge around the organisation
• Inter-operable with other systems
• 80% time saved creating Standard procedures policy documentation
• Reduce costs in days and weeks, not months and years

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@businessoptix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

645618648039397

Contact

Sandra McInally
+44 207 084 7480
accounts@businessoptix.com

About the service

• Service categories:
  • Application Development and Deployment
    • Software quality and life cycle
      • Software change, configuration and process management
        • Software change, configuration and process management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Connection to Internet

User support

• Email or online ticketing support: Yes
• Support response times: Service restriciton-Initial response is 24 hours; Minor Impact-Inital response is 48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Clients are provided with an Account Manager for regular touch points on the accounts. Professional services can b e purchased to include, but are not limited to:; Custom training and onboarding programs for users.; Collaborative process modeling workshops with a lean expert.; Configuration of custom items like landing pages and dashboards.; Importing or reworking existing models and data into the BusinessOptix format (e.g., from Visio or other tools). ; By utilizing an Accelerator Pack, customers can expedite the setup and configuration of their process intelligence platform, ensuring it is tailored to their specific needs and helping them to achieve process excellence more quickly.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BusinessOptix provides a structured onboarding approach to ensure rapid adoption and time-to-value. Engagement begins with a formal kick-off and discovery to align objectives, scope, stakeholders, and success criteria. The Customer Service Team helps configure the platform, including tenant setup, roles and permissions, security, data models, and required integrations.; ; Role-based training and hands-on workshops are delivered for administrators, process modelers, process owners, and executives, supported by documentation and best-practice templates. The team assists with initial process discovery, content migration, and standards-based modeling to establish a high-quality enterprise repository.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • BusinessOptix Academy Training Videos
  • BusinessOptix Online Knowledge Base
  • Contextual help directly within the product
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: BusinessOptix documentation is available through a comprehensive, role-based online knowledge center that users can access via the platform or web. It includes:; ; • User guides & tutorials for modeling, repository management, reporting, and advanced features; • Admin & configuration manuals covering setup, security, governance, and integrations; • How-to articles & FAQs for common tasks and best practices; • Training materials & video walkthroughs to support onboarding; • API and developer references for integrations and automation; ; Documentation is searchable, regularly updated, and accessible based on user permissions. Customers also receive contextual help directly within the product and can request support via the Service Team for clarification or custom guidance.
• End-of-contract data extraction: Before the effective date of termination of a Service subscription users may download models, attachments and associated data using the then current export features of the Service. BusinessOptix does not warrant all information exported to a specific output format will contain all the model information.
• End-of-contract process: Before the effective date of termination of a Service subscription, you may download models, attachments and associated data using the then current export features of the Service. BusinessOptix does not warrant all information exported to a specific output format will contain all the model information. You may engage BusinessOptix on a time and materials basis to export your Customer Data. A statement of work detailing the specifics of the project must be signed by both parties prior to the effective date of the termination. After 120 days following the termination effective date, BusinessOptix shall have no obligation to maintain or provide any of your Customer Data and may thereafter, unless legally prohibited, delete all your Customer Data in our systems or otherwise in our possession or under our control

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: BusinessOptix is a secure, web-based SaaS platform accessed through a standard web browser.; Users interact with the service via an intuitive GUI that supports process discovery, modelling, analysis, simulation, and governance activities. The interface is role-based, ensuring that users only see and access features relevant to their responsibilities.; Administrative users manage users and permissions. Authentication supports role-based access and SSO (optional).; ; BusinessOptix also provides open APIs and integration interfaces, enabling customers to integrate the platform with third-party systems such as ERP, CRM, automation platforms, data sources, and analytics tools. ; Support is available through an online Help Center.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have completed a voluntary platform accessibility template for the platform. The VPAT can be provided on request.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: BusinessOptix supports an open API and makes available a Swagger UI for configuring data sources to external applications.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BusinessOptix offers a customizable navigation homepage for branded or guided homepage capabilities. BusinessOptix also makes available the ability to customize output files from the models saved in the database.

Scaling

• Independence of resources: BusinessOptix is delivered on a secure, cloud-based architecture designed to isolate customer workloads and ensure consistent performance. The platform uses logical tenant separation, role-based controls, and elastic infrastructure to prevent one customer’s activity from impacting another’s. Resources are dynamically scaled to meet demand, with monitoring and capacity management in place to maintain availability and responsiveness.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics and analytics are available through configurable dashboards and reporting tools within the BusinessOptix platform to help users track adoption, activity levels, and performance against business outcomes.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: BusinessOptix provides a secure, governed, and standards-based data export approach that enables customers to access and reuse their information outside the platform. Data can be exported on demand by authorized users via the user interface in common, non-proprietary formats (e.g., CSV, Excel, PDF, BPMN, and document formats), supporting reporting, audit, sharing, and archival needs. BusinessOptix also supports an integration-led data exchange through APIs and connectors.; ; Exports are available across repository content, including processes, risks, controls, applications, metrics, and simulation results. ; ; Exports are controlled by role-based access permissions and align with platform governance and security policies.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Visio
  • Excel
  • JSON
  • XML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • BPMN
  • JSON
  • XPDL
  • XML
  • Supports open API cluster to integrate model data attributes
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: BusinessOptix provides a dashboard of uptime, maintenance and incidents and allows users to track other support requests through an online support portal. For an example of uptime as provided by Microsoft Azure cloud services. https://helpme.businessoptix.com/system-status
• Approach to resilience: Available on request.
• Outage reporting: BusinessOptix reports service outages through established customer support and communication channels. Incidents are monitored by the operations team and, when service availability is impacted, affected customers are notified in a timely manner with details of the issue, impact, and expected resolution. Progress updates are provided throughout the incident lifecycle, followed by confirmation once service is restored. Where appropriate, post-incident communications outline root cause and corrective actions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: BusinessOptix supports SSO through the SAML protocol.
• Access restrictions in management interfaces and support channels: BusinessOptix's security and access control model can be configured by library admins. All activity is logged, monitored, and audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policies are communicated to all employees during induction and reinforced through ongoing training and awareness. Policies are reviewed at least annually and after significant changes as part of the Management Review process, to ensure their continued suitability, adequacy, and effectiveness. Reviews consider changes in internal/external context, audit results, non-conformities, risk assessment outcomes, and feedback from interested parties. Policy documentation is controlled, versioned, and accessible to all staff, who must confirm annually that they have read and understood the policies. Examples include but are not limited to, access control, acceptable use of assets, information classification & retention, business continuity and Information Security Policy.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: BusinessOptix follows a controlled configuration and change management process to ensure platform stability and continuity. Configuration changes are managed through defined roles and permissions and are documented within the platform. Product changes, enhancements, and fixes are planned, tested, and validated through formal release management processes prior to deployment. Changes are introduced in a controlled manner, with regression testing and impact assessment to minimize risk. Customers are informed of updates through release notes and service communications, ensuring transparency, traceability, and minimal disruption to live operations.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threat intelligence is provided by and monitored in various platforms, where it is used to inform risk assessments and the implementation of appropriate controls. Sources include Azure and other vulnerability monitoring tools. ; Patches are deployed in a timely manner or enforced as supported by the various tools provided by the software vendors, as outlined within our Backup and Disaster Recovery documentation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: BusinessOptix identifies security incidents through protective monitoring, including continuous logging and monitoring of system, application, and network activity. Alerts and anomalies are reviewed to detect potential security events or unauthorized activity.; ; Identified incidents are managed through a defined incident response process that includes assessment, containment, remediation, and recovery actions. Incidents are recorded, investigated, and reviewed to determine root cause and corrective actions. Where required, customers are notified in accordance with contractual and regulatory obligations. Incident response activities are governed by BusinessOptix’s ISO 27001-aligned Information Security Management System (ISMS) and are subject to regular review and improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: A formal policy & framework for incident management is maintained. BusinessOptix manages security incidents through a defined, ISO 27001–aligned incident management process. Potential incidents are identified via protective monitoring, logging, and alerting across systems and applications. Events are assessed to determine severity and impact, followed by appropriate containment, remediation, and recovery actions. Incidents are recorded, investigated, and reviewed to identify root cause and required corrective actions. Where applicable, customers are notified in line with contractual and regulatory obligations, and lessons learned are used to continually improve security controls and response procedures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial library instance of the software for up to 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 35%
• Between £2,500,001 and £5,000,000: 35%
• Over £5,000,001: 40%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 19 April 2018
• What the ISO/IEC 27001 doesn’t cover: TBC
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@businessoptix.com. Tell them what format you need. It will help if you say what assistive technology you use.