Caura Vehicle Management Cloud Support
Caura Vehicle Management is a suite of software applications for owners of vehicle fleets to manage MoTs, VED, insurance and claims, parking and toll payments. It's available on G-Cloud under the Cloud Software Lot. In the Cloud Support Lot you can buy additional support for systems implementation and systems integration.
Features
- Expert technologists and engineers to support implementation and integration
- Innovative suite of applications to facilitate vehicle and fleet management
- Manages MoTs, Road Tax, insurance, accident claims and driver documentation
- Booking and payment of MoTs, payment Road Tax/parking/Tolls
- Combination of central Master Dashboard and mobile phone-based driver application
- Customer chooses which activities to centralise or allocate to drivers
- Can support any number of vehicles or fleets
- Suitable for fleets managed in-house or outsourced
- On-boarding, training and aftercare available for Master Dashboard users
- iOS and Android versions available
Benefits
- Enables effective use of Caura's tools / services
- Significant cost savings in vehicle and fleet management
- Helps avoid non-compliance and expensive fines
- Access to competitive insurance for each class of vehicle
- Efficient documentation and management of insurance claims can improve outcomes
- GDPR compliant, reliable driver authentication, secure data transmission and storage
- Reliable medium for document management and maintaining audit trails
- Provides useful insights around frequency and causes of accidents
- Cloud-based – customers pay according to usage of Driver App
- Provides support to drivers and saves time
Pricing
£500 to £2,000 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 4 5 8 4 4 9 5 5 0 6 9 8 8 3
Contact
Caura Ltd
Sai Lakshmi
Telephone: n/a
Email: sai@caura.com
Planning
- Planning service
- Yes
- How the planning service works
- Advice and assistance given appropriate to customer needs
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Advice and assistance given appropriate to customer needs
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Advice and assistance given appropriate to customer needs
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Advice and assistance given appropriate to customer needs
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Buyer hosting or software
- How the support service works
- Advice and assistance given appropriate to customer needs
Service scope
- Service constraints
-
Advice and assistance given appropriate to customer needs for use of Caura Vehicle Management Software
Insurance will be constrained to vehicles which our insurance partners are willing to cover. MoTs are constrained geographically to locations that our partners operate in.
All other charges will be restricted to the areas to which they pertain (e.g. Birmingham Clean Air Zone)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- In-app or via email usually within a few hours.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- As above
- Support levels
-
In-app 7 days a week.
The support is tailored to the situation at hand and based on customer needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Self Attestation
- PCI DSS accreditation date
- 13/05/2022
- What the PCI DSS doesn’t cover
- Caura uses Stripe for payments processing provision and does not access cardholder data directly, PCI certification is achieved via usage of Stripe as a payment services provider.
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Caura is eliminating paper-based vehicle administration - reducing waste by digitising all aspects of administration and enabling back-office teams to save data to a cloud storage accessible from anywhere. This is not only better for remote working and cross-organisation but saves significantly on paper waste. - Tackling economic inequality
-
Tackling economic inequality
55% of families in the UK cannot afford £250 unplanned expenditure mid-month. The burden of administrative penalties for non-compliance with tedious and complex charges for cities, roads, tolls, airports, vehicle administration (tax/MOT) etc. are crippling for the average working family. Caura protects drivers against mistakes / missing these by enabling people to seamlessly pay these charges on the fly, from anywhere, on their phone. Caura also is building services to automate these payments in the future.
Pricing
- Price
- £500 to £2,000 a person a day
- Discount for educational organisations
- No