max20 Project Solutions
Clinical & Non-Clinical Change Management & Transformation for the NHS
max20 Project Solutions assists the NHS with transitioning services from legacy IT systems and models to cloud based platforms. Our Associates provide guidance around Digital Transformation, organisational and infrastructure change assisting with the full lifecycle from Strategy through to Implementation supporting board sponsors and key stakeholders within the business.
Features
- EPR & business readiness assessment & transformation change leadership
- Customised Cloud SharePoint solutions for bespoke requirements including Acute /Community
- Cloud planning, design, migration and implementation as a service
- Business Reviews, Research, User Analysis, Process Mapping
- Independent advice, expertise and knowledge transfer
- Assessment and recommendation of ICT/Digital system solutions and implementation
- Assistance with securing funding requirements / managing corporate budgets
- Development of Digital Service Risk Management principles
- Assistance with establishing governance and financial controls
- Assistance with consolidation of services and mobilisation of workforce
Benefits
- Partnership approach ensuring maximum client acceptance
- Delivery tailored and flexible to suit customer needs
- Both onsite (on premise) or offsite (hosted) support
- Attendance at Data and Digital Boards / Frameworks
- Dedicated Client Liaison manager supported by experienced team
- Supporting Clinical and Non-Clinical staff from start to finish
- Knowledge transfer to in-house staff guaranteed
- Partnership approach, regular engagement & service reviews
- Robust governance aligned to ISO standards
- Extensive experience of supporting NHS,Social Care & wider Healthcare (Oncology/Genomics)
Pricing
£385 to £1,450 a unit a day
- Education pricing available
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
6 4 5 9 2 9 6 0 6 5 0 9 3 8 4
Contact
max20 Project Solutions
Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com
Planning
- Planning service
- Yes
- How the planning service works
- Max20 Project Solutions assists clients plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. Throughout the planning process we utilise our expert team of associates to assess, analyse and document the existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration. We work with our clients to determine an appropriate solution that will deliver value which is fully in line with current business goals and can scale up/down accordingly. A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is delivered.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports • Ensure services are approved for full usage.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Max20 Project Solutions utilises industry standard ITIL service management on all engagements ensuring the quality of delivery and engagement is rigorously maintained. A dedicated delivery manager is the first point of contact should problems arise. Specialist Associates are available for non categorised service faults or irregular failures once the environment is live. Prior to go-live the team are always available to resolve faults should they arise. Dynamic dashboards and a centric knowledge base are available, offering a rapid resolution to many common faults. Support is flexible and scalable enabling the buyer to adapt to market changes quickly. Service Level Agreements, delivering KPI driven operational reporting and Microsoft’s interactive service dashboard.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard Service Levels 9-5, Mon-Fri Enhanced Service 9-5, 7 days a week Premium Service 24/7: P1 IRT (Initial Response Time) 15mins, 4 hour fix P2 IRT (Initial Response Time) 30mins, 8 hour fix P3 IRT (Initial Response Time) 45mins one business day fix P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour Price is totally dependent on client needs. We can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All clients are allocated a Service Management representative to support the service and provide ongoing service improvement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At max20, we are committed to operating sustainably, to reduce our carbon footprint and to minimise our impact on the environment. Our goal is to achieve Net Zero by 2050. The whole company is working together on our Carbon Reduction Plan, to enable us to become a more sustainable company.
The following environmental management measures and projects have been completed or implemented since our Carbon Reduction Plan 2023 baseline.
Installed motion sensors, so lights are off when rooms are not in use.
Signed up to an energy efficiency initiative with our electricity supplier.
Where possible we aim to minimise our business travel by having meetings via Microsoft Teams or Zoom. Where we need to travel for business, this will be by public transport wherever possible. No air travel is permit on UK travel.
Prior to 2023, we had LED lighting installed throughout our offices.
In the future we hope to implement further measures such as:
Establish a company-wide sustainability initiative, to encourage all team members to identify and implement ways to reduce our carbon emissions.
Promoting salary sacrifice scheme for electric cars and cycle to work scheme.
Adopting a reduce waste campaign in the office, including switching off computers and printers at the end of the day, putting printers in sleep mode when not in use and when boiling the kettle using just enough water needed.
Encouraging our landlord to improve energy efficiency in our office building.
When office equipment needs replacing opting for more energy efficient alternatives, eg computers, monitors, printers, desk fans and heaters.
Ensuring all branded materials are made from low carbon materials.
Reducing use of paper in the office by printing double-sided and going paperless wherever possible.
Environmental awareness training for all staff.
Investigate opportunities for carbon offsetting.Covid-19 recovery
We support organisations and businesses to manage and recover from the impacts of Covid-19, including where new ways of working are needed to deliver services. Our business continuity plan is regularly reviewed and updated to ensure we learn from events such as Covid-19 and are as well prepared as possible to deal with major events in the future.
We support the NHS with the delivery of its digital transformation programme and have been involved in improving workplace conditions across the NHS that support the Covid-19 recovery effort.
max20 is proud to have provided project teams to support the Covid-19 vaccination programme in the North West.Tackling economic inequality
Through our business model of providing projects solutions via teams of associates, max20 Project Solutions is experienced in creating employment opportunities for those who face barriers to employment and/or who are in deprived areas.
We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications.
We are a proud sponsor of the Unsung Heroes Awards, the national awards for non-medical, non-clinical NHS staff and volunteers. These awards were established to show care to all our NHS community, and to continue to innovate and push the message that “everyone is of equal importance”.
max20 is an active supporter of the next generation of digital experts for the NHS, which we do through the max20 Mentorship Programme by funding the placement of students in on-site work experience.Equal opportunity
We are committed to
1. Encourage equality, diversity and inclusion in the workplace
2. Creating a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
3.Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.
4. Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.
5. Make decisions concerning staff being based on merit.
6. Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.
7. Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion.
We assess how our policy works in practice, reviewing annually, and considering and taking action to address any issues.Wellbeing
At max20, we are guided by the following general principles in our approach to the wellbeing of our colleagues:
1.We will give non-judgmental and proactive support to individuals who experience mental health problems.
2.We will give all employees information on, and increase their awareness of, wellbeing through access to training.
3.We will set realistic targets so that the team does not work unreasonable hours.
4.We will comply with our legal duties to consider reasonable adjustments in the workplace.
5.We will treat all matters relating to individuals and their health problems in the strictest confidence in accordance with our Data Protection Policy
We aim to provide a healthy and balanced workplace which supports each of these aspects of wellbeing: mental, emotional, physical and social.
Furthermore, we support the health and wellbeing of our Associates who are aligned to our healthcare customers projects.
Pricing
- Price
- £385 to £1,450 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ps@max20.com.
Tell them what format you need. It will help if you say what assistive technology you use.