Chess CyberSecurity Ltd

Bespoke web-application and software development, including integrations from Chess ICT

We offer custom web-application and software development, often with extensive integrations with third-party data sources or services.

Features

• Mobile friendly, device agnostic solutions
• Accessibility compliance to WCAG 2.2 standards
• Design-led UI/UX first approach
• Adherence to brand guidelines as standard
• Weekly demo's of progress
• Backlog management to prioritise ROI
• Design and creative services
• Managed services and Azure web hosting
• Management solutions
• Hosting and Support contracts with 24x7 monitoring

Benefits

• Comprehensive and secure web application development
• Fully customisable feature list
• Brand guideline adherence
• No licensing fees
• Hosting solutions can be tiered for use
• SLA backed support contracts

£750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

646016724561476

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning process begins with interactive workshops to elicit and document key Business and Functional Requirements.; After collaborating closely with users, findings are presented to the client group for verification, revision and approval in a form that is succinct, transparent and comprehensive. ; The User Interface (UI) is designed and articulated in the form of wireframe diagrams, prior to the application of any branding.; In tandem, consideration is given to database and other back end services.; High-fidelity designs are then produced by our creative team, applying crucial aspects related to brand, tone and style in a way that adheres to your brand guidelines - typically between two to three iterations.; On sign off on key pages, development commences. UI elements are always device and platform agnostic, and adhere to WCAG specifications, fully tested across common browsers and screen resolutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Chess Digital do not have a dedicated training team, however the developers that create the solutions are experienced in educating end users and more than capable of imparting the relevant skills, knowledge and insight.; You will have access to the solution in a pre-production environment within weeks of starting a project for iterative feedback on feature development, but if additional training is required we can deliver this using the pre-production system.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Chess typically propose cloud-first hosting solutions for new projects, and can help move or migrate existing on-prem solutions (physical on-prem or VM based ) to the cloud. We will evaluate your current platform and propose options for cloud alternatives, taking into consideration non-functional requirements such as performance and monitoring capabilities. We will cost-optimise any hosting solutions to minimise costs incurred.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Chess is an ISO9001 certified organisation. Quality is at the heart of our design and development approach and methodology. We configure build and release pipelines (across three environments – Development / Pre-production / Production) for release automation, follow a defined feature based branching strategy, and a peer-review of code is just part of this before release to pre-production.; As part of our specifications we include acceptance criteria for all work, and define a “definition of done”. This ensures our work meets agreed criteria before you test it, and our acceptance criteria should make it easy to produce test-plans.; Performance testing is achieved by load testing tools. These determine performance and scalability of your application under simulated load conditions. Performance bottlenecks and speed issues are identified and rectified.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Cyber Security as a Service
  • Break Fix Support
  • Quarterly Advisory Sessions
  • Cyber Assurance
  • Security Support
  • Penetration Testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Chess Digital provides a comprehensive and flexible support service. Our support program successfully supports Umbraco systems deployed UK wide with thousands of users. Chess Digital offers a dedicated helpdesk service manned by engineers familiar with the Umbraco instance from 9am to 5pm. Extended hours are available upon request. Unlike many IT support contracts, which may cover only operational support, Chess's managed service package combines operational support with proactive advice and knowledge transfer as a value added service. A high level of strategic and operational expertise tailored to the needs of your system and your digital strategy. We offer remote video calls as standard, but can offer phone support or on-site attendance as appropriate.; ; We setup and configure remote monitoring for all of our software and services as standard, with nominated distribution groups reveiving notifications about service outages or issues.; ; Chess are one of the Highest Accreditated UK Microsoft Partners, with 5 out of 6 Solution Designations and 3 specialisms:; - Infrastructure - Azure; - Modern Work ; - Data and AI; - Security; - Digital and App Innovation - Azure

Service scope

• Service constraints: Chess offers a dedicated helpdesk service with direct access to our development team that have implemented your solution. This is available Monday-Friday from 9am to 5pm.; Extended hours are available upon request.; We have engineers based throughout the UK and offer remote video calls as standard, but can offer phone support or on-site attendance as appropriate.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Service Levels Response Targets (Calculated from notification); ; Priority 1 Critical - 1 Hour; Priority 2 Major - 4 Hours; Priority 3 Minor - 8 Hours; Priority 4-6 Minor - 5 Working Days"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is determined by the time involved in managing the support of a particular application or solution. This is most typically from a 1/2 day to 3 days per month of effort. Contracts are annual.; ; A service delivery manager is assigned on creation of contract.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft. AvePoint. Lightning Tools. Click Dimensions. Scribe Online. Harmon.ie. Share-Gate.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 16/05/2023
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Barclays
• PCI DSS accreditation date: 25/05/2023
• What the PCI DSS doesn’t cover: Nothing
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We have an environmental statement and are working to improve our ESG governance generally. Wwe formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1."

  Covid-19 recovery

  Cyberlab have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of our hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; We proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. We have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside ; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - ; • Early career apprenticeship and graduate programmes ; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - ; • Flexible working options for every employee where possible "

Pricing

• Price: £750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.