VERIFILE LIMITED

DBS, RtW and Identity Services

UK Criminal Record Check (DBS, Disclosure Scotland, PVG, AccessNI) services, UK Right to Work Checks, and Identity Verification. Verifile's secure platform enables employers to select UK and International background check services. Integration with the DBS Disclosure and Barring Service and Disclosure Scotland ensures fastest turnarounds for UK criminal record checks.

Features

• Supporting Digital Identity for right to work and DBS checks
• King's Award-winning cloud-based background screening and BPSS vetting
• Full DBS, Disclosure Scotland, PVG, and AccessNI services
• Loaded with validation tools to ensure accuracy/minimise user errors
• Fast flexible set-up, with integrated DBS criminal record checks
• Dedicated Client and Candidate Support Teams for all services
• UK operation and data storage for DBS/RTW/ID services
• MI and analytics for DBS and Right to Work services
• Industry leading turnaround times for all DBS tiers
• Enhanced candidate screening portal launched 2024 incorporating latest vetting technologies

Benefits

• Fastest DBS vetting turnaround times due to lowest error rate
• Various Enhanced DBS job roles pre-approved for faster turnaround times
• Place orders, track progress and view staff vetting results online
• Integrate with your ATS or HR system for increased efficiencies
• Personalised candidate messaging, your account branded with your logo
• Reducing risk with GDPR-compliant and compliant criminal record checking service
• Direct DBS (Disclosure and Barring Service) integration means fastest results
• 92% of Basic DBS results received within 48 hours
• 86% of Standard DBS results received within 48 hours
• 72% of Enhanced DBS results received within 1 week

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verifile.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

646029529723485

Contact

Angela Thomas
+44 (0) 1234 339354
sales@verifile.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Community cloud
  • Hybrid cloud
• Service constraints: The service has minimal constraints typical of a secure, cloud-based SaaS platform. Planned maintenance and updates are carried out outside core UK business hours wherever possible, with advance notification provided. The system is accessed via a modern web browser and requires a stable internet connection; no specialist hardware is needed. Some background checks depend on third-party authorities (such as the DBS or international agencies), which may impact turnaround times outside of Verifile’s control. Core support is provided during UK business hours, while the platform, dashboards, notifications and knowledge base remain available 24/7.
• System requirements:
  • Cloud-based SaaS solution accessed via a web browser
  • No specialist software installations or additional licences required
  • Stable internet connection required
  • Modern, supported web browser
  • Compatible with standard desktops, laptops and tablets
  • No requirement for specific operating systems, hardware, or virtual machines
  • Buyers are expected to maintain standard endpoint security

User support

• Email or online ticketing support: Yes
• Support response times: Emails are picked up within 48 hours of delivery thus, guaranteeing all issues are managed by an expert in a timely and efficient manner.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat accessibility has been tested as part of our wider platform accessibility assurance aligned to WCAG 2.1 requirements. Testing includes use with common assistive technologies such as screen readers (e.g. NVDA and VoiceOver), keyboard-only navigation, and browser-based zoom and text resizing tools. We have verified that users can open the chat, read messages, type responses, and submit queries without relying on a mouse.; Accessibility testing is supported by internal QA checks and feedback from users who rely on assistive technologies. Any issues identified are logged and prioritised within our development backlog, with fixes delivered through regular release cycles to ensure continuous improvement.
• Onsite support: No
• Support levels: Standard Support; Included as part of the core service (no additional cost).; Access to Client and Candidate support teams via phone, email and web chat during UK business hours.; Covers day-to-day queries, order support, guidance on checks, reporting, and platform usage.; Access to the online Knowledge Base and system notifications.; Enhanced Support (Enhanced Service); Priced at a higher per-check rate than Standard Support.; Includes all Standard Support features plus proactive, fully managed candidate support.; Verifile communicates directly with candidates to chase information, resolve queries, and reduce turnaround times.; Reduces operational burden on the buyer’s internal teams.; Account management and technical support; All clients are assigned a dedicated Customer Success Manager (CSM) who acts as a technical account manager for service delivery, performance reviews, onboarding, and continuous improvement.; Technical issues are handled by Verifile’s in-house technology and support teams, including senior engineers where required.; A dedicated cloud support engineer is not required by buyers, as infrastructure and platform management are fully managed by Verifile.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: From the outset, each client is assigned a dedicated onboarding specialist who works closely with them to understand their organisation’s requirements, risk profile, and hiring processes. This begins with a kick-off meeting to define screening needs, timelines, user roles, and any sector-specific compliance requirements.; Verifile then configures the platform to match the client’s setup, including account structures, user permissions, customised screening packages, reporting preferences, and candidate communication templates. Where required, Verifile can also support system integrations with HR or applicant tracking systems to streamline workflows and reduce manual effort.; Comprehensive training is provided as part of onboarding, ensuring users are confident in placing orders, tracking progress, reviewing results, and generating reports. Training sessions can be delivered live, recorded for future reference, and repeated when new users join. Throughout this phase, clients benefit from regular check-ins and progress updates to ensure a smooth transition to live service.; Once onboarding is complete, responsibility is handed over to a dedicated Customer Success Manager, who provides ongoing support, optimisation guidance, and regular service reviews. This approach ensures users can start using Verifile quickly while receiving long-term support to maximise value and compliance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data from Verifile through a controlled, secure off-boarding process designed to ensure data ownership, continuity, and compliance.; Prior to contract termination, authorised client users are given the opportunity to export required data directly from the Verifile platform. This typically includes candidate records, screening results, final reports, and management information. Data can be extracted in commonly used digital formats such as PDF reports and CSV files, allowing organisations to store the information within their own systems for audit, compliance, or record-keeping purposes.; If clients require more structured or comprehensive datasets, Verifile can support bespoke data exports upon request. These are coordinated with the client’s designated contact to ensure the correct scope, format, and timeframe are agreed in advance. Throughout this process, access controls remain in place so only authorised users can retrieve data.; Once data extraction has been completed, Verifile follows agreed data retention and deletion instructions, aligned with contractual terms, legal obligations, and GDPR requirements. Certain records (such as right-to-work evidence) may be retained for legally mandated periods, after which they are securely deleted or anonymised.; The Customer Success team supports clients throughout off-boarding to ensure data is transferred smoothly, securely, and without disruption.
• End-of-contract process: Verifile follows a structured and controlled off-boarding process to ensure a smooth, secure, and compliant conclusion of the service. The process begins with coordination between the client and Verifile’s Customer Success team to agree timelines, responsibilities, and any final requirements. This includes confirming the contract end date, access arrangements, and data handling instructions.; Before service access is closed, authorised users are given the opportunity to extract their data from the Verifile platform. This may include candidate records, screening reports, audit trails, and management information, typically provided in standard digital formats such as PDF and CSV. Verifile can support bespoke data exports to meet specific organisational or regulatory requirements.; Once data extraction is complete, system access is gradually removed in line with agreed timelines to prevent unauthorised use. Verifile then manages data retention and deletion in accordance with contractual terms, GDPR, and legal obligations. Certain records, such as right-to-work documentation, may be retained for statutory periods before being securely deleted or anonymised.; Throughout the off-boarding phase, Verifile provides clear communication and support to ensure continuity, compliance, and minimal disruption. This approach ensures clients retain ownership of their data while maintaining high standards of security and regulatory compliance at contract end.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and off-boarding documentation is made accessible through a combination of digital resources, guided support, and ongoing access controls to ensure users can easily find and use the information they need at every stage of the service lifecycle.; During onboarding, clients are provided with clear, structured documentation that is shared digitally. This includes written guides, PDFs, and training materials that explain how to use the platform, place and manage orders, interpret results, and configure settings such as user permissions and reporting. Much of this content is available through an online knowledge base, allowing users to access it 24/7 from any location. Live or recorded training sessions complement the documentation, ensuring different learning preferences are supported.; Access to onboarding documentation is role-based, meaning administrators and users only see information relevant to their responsibilities. Documentation remains available after go-live, so users can revisit guidance whenever needed or share it with new team members.; Off-boarding documentation is also provided digitally and outlines processes for closing accounts, managing user access, handling data retention or deletion, and meeting compliance obligations. This information is typically shared directly with authorised client contacts and supported by the Customer Success team to ensure clarity and continuity.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: It uses a responsive, browser-based interface that adapts to different screen sizes and operating systems, allowing users to access core functionality on smartphones and tablets without installing a separate app. This enables users to view information, complete tasks, and manage workflows securely while on the move.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a secure, web-based user interface accessed through a standard browser. It provides a clear, intuitive dashboard where users can place and manage screening requests, track progress in real time, and review completed results. Navigation is role-based, ensuring users only see functions and data relevant to their permissions. The interface supports search, filtering, and reporting to help users manage high volumes efficiently. It is responsive and designed to work across desktop and mobile devices, with consistent layouts and clear status indicators to support ease of use and operational efficiency.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: He service interface has been tested to support accessibility and usability for users of assistive technologies, in line with recognised best practice.; Testing includes:; Keyboard-only navigation to ensure all core functions can be accessed without a mouse; Compatibility testing with screen readers (such as NVDA and VoiceOver) to confirm that page structure, labels, and form fields are correctly announced; Use of semantic HTML and ARIA attributes to support assistive technology interpretation; Contrast and readability checks to support users with visual impairments; Responsive design testing to ensure accessibility across desktop and mobile devices; In addition, accessibility considerations are incorporated into design and development reviews, and feedback from users is used to improve usability. While the service is not positioned as a specialist assistive-technology product, it is designed to align with WCAG 2.1 AA principles where reasonably practicable.
• API: Yes
• What users can and can't do using the API: Users can interact with the Verifile service via an API to automate and streamline background screening workflows, particularly where integrations with HR or applicant tracking systems (ATS) are required.; Through the API, users can set up the service by integrating their HR or ATS platform with Verifile’s system, enabling screening orders to be created automatically rather than manually through the web portal. This allows candidate details to be securely transferred, orders to be placed, and invitation emails to be triggered without additional user intervention. Bulk ordering can also be supported through API-driven processes, following Verifile’s defined data structure.; Using the API, users can submit new screening requests, pass candidate information, and manage order creation at scale. Changes are typically made by submitting updated or additional orders rather than editing completed checks. This ensures data integrity and auditability throughout the screening process.; There are some limitations to API usage. Configuration of accounts, users, permissions, packages, and reporting settings is not self-managed via the API and is handled through the Verifile onboarding and customer success teams. Bulk submissions must follow a fixed data schema and cannot be customised by buyers. API integrations are subject to technical evaluation.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the Verifile service to align with their organisational structure, recruitment workflows, and compliance requirements, while core platform controls remain standardised to maintain security and data integrity.; What can be customised; Customers can customise account and sub-account structures, user roles and permissions, screening packages, candidate communication templates, reporting outputs, notification settings, and integration methods. Screening packages can be configured to be role-specific, allowing different checks to be applied to different job types or locations. Reporting and dashboards can be tailored to show volumes, turnaround times, and performance metrics relevant to the buyer.; How users can customise; Customisation is delivered through a combination of self-service configuration within the platform and guided setup during onboarding. Buyers can request changes such as new packages, reporting formats, or workflow adjustments through their Customer Success Manager. Integrations can also be configured to align with the buyer’s HR or ATS systems.; Who can customise; Customisation is controlled through role-based access. Authorised buyer administrators can request or apply permitted changes, while more complex or compliance-sensitive configurations are implemented by Verifile’s onboarding, technical, or Customer Success teams to ensure accuracy and regulatory compliance.

Scaling

• Independence of resources: Verifile ensures users are not impacted by other customers’ demand through scalable cloud-based infrastructure and robust operational controls. The SaaS platform is designed to scale automatically during peak usage, preventing performance degradation. Workloads are balanced across specialist and cross-skilled teams to maintain service levels, even during high-volume periods. Continuous monitoring against SLAs allows issues to be identified and resolved early. In addition, strict data segregation and role-based access controls ensure each client’s activity and data remain isolated. This approach delivers consistent performance, reliability, and security for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Verifile can provide service usage metrics as part of its reporting and management information capabilities. ; Common usage metrics that can be provided include:; - Number of checks ordered: total and by type (e.g. identity, DBS, employment).; - Turnaround times: average time to complete checks, by check type.; - Status tracking: counts of orders in progress, completed, pending, or returned for action.; - User activity: which users placed orders and when.; - Volume trends: usage over time (daily, weekly, monthly).; - Compliance metrics: e.g. completion rates within SLA windows.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data from Verifile through a secure and controlled process at or before contract end. Authorised users can download screening reports, candidate records, and management information directly from the platform in standard formats such as PDF and CSV. For larger or more complex requirements, Verifile can provide tailored data exports upon request, agreed in advance with the client. All exports are subject to role-based access controls to ensure data security. Once exports are completed, access is removed in line with off-boarding timelines and compliance requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel compatible files
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Verifile protects data through a layered security approach. Its cloud-based SaaS platform is hosted on Microsoft Azure and uses secure virtual networks, firewalls, and continuous monitoring. All data is encrypted both in transit and at rest. Access is restricted through role-based access controls and multi-factor authentication, with activity logging and audit trails in place. Client data is logically segregated to prevent cross-access. Verifile’s security framework is independently accredited to ISO 27001, Cyber Essentials Plus, and NSI Gold, ensuring strong governance, regular testing, and continuous improvement of network and data protection controls.

Availability and resilience

• Guaranteed availability: Verifile delivers a high level of service availability designed to support business-critical screening activities and minimise disruption for users. The platform is provided as a cloud-based SaaS solution hosted on resilient infrastructure, with built-in redundancy and fault tolerance to ensure consistent access. Availability is continuously monitored to identify and address potential issues before they impact users.; Verifile operates in line with defined service level agreements (SLAs) that set clear expectations around platform uptime and performance. These SLAs are supported by proactive system monitoring, automated alerts, and on-call technical support to enable rapid response and resolution in the event of an incident. Maintenance activities are planned carefully and, wherever possible, scheduled outside of core operating hours to reduce impact on customers.; Business continuity and disaster recovery arrangements are embedded within the service and aligned with ISO 22301. These measures ensure, in the event of a major incident, services can be restored quickly and data integrity maintained. Regular testing of continuity and recovery plans provide assurance our controls remain effective.; Operational capacity is managed to handle fluctuations in demand without degrading performance.
• Approach to resilience: Our service is designed to be resilient at both the application and data-centre level, ensuring continuity, reliability, and rapid recovery from disruption. It is delivered as a cloud-based SaaS platform hosted in secure, resilient data centres that are built with high availability in mind. Our data centres incorporate redundant power supplies, network connectivity, cooling systems, and physical security controls, ensuring continued operation .; Within the data centre environment, the platform uses redundant compute, storage, and networking to eliminate single points of failure. Data is replicated and securely backed up to protect integrity and availability. Automated monitoring and alerting operate 24/7, enabling rapid detection and response to infrastructure or performance issues.; Resilience is further strengthened through business continuity and disaster recovery controls, aligned with ISO 22301. These include defined recovery objectives, regular backup testing, and documented recovery procedures to ensure services can be restored quickly following a major incident.; Operational resilience complements the technical design. Capacity planning ensures the platform can handle demand spikes without degradation, while cross-skilled teams and controlled change management reduce operational risk.; Together, resilient data-centre infrastructure, redundant system design, proactive monitoring, and tested recovery processes ensure the service remains stable, secure, and available under adverse conditions.
• Outage reporting: The service reports outages and service issues through multiple transparent communication channels, ensuring users are informed promptly and consistently.; For real-time visibility, the service provides a public service status dashboard that displays current system availability, performance, and any active incidents. This dashboard allows users to independently check service health at any time without needing to contact support. When an incident occurs, the dashboard is updated with clear status indicators, impact summaries, and progress updates until resolution.; In addition, automated email alerts are issued to designated client contacts when significant outages or service degradations are identified. These alerts provide details on the nature of the issue, affected services, expected impact, and ongoing remediation actions. Follow-up communications are sent as the incident progresses and once normal service is restored.; For integrated customers, the service can also expose status information via API, enabling organisations to consume service health updates within their own monitoring or IT service management tools. This supports automated awareness and internal escalation where required.; All incidents are logged and reviewed internally, with post-incident analysis used to prevent recurrence. Planned maintenance is communicated in advance through the same channels to minimise disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using layered security controls. Role-based access control ensures users can only access functions relevant to their role, following the principle of least privilege. Multi-factor authentication is enforced for privileged access, and permissions are reviewed regularly. All access and actions are logged and monitored for audit and security purposes. Support channels are limited to verified users, with identity checks performed before sensitive actions or data are discussed. Support staff access to customer data is controlled, role-based, and logged. These controls ensure secure, auditable access aligned with best practice.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our service follows a comprehensive Information Security Policy and supporting processes designed to protect the confidentiality, integrity, and availability of data throughout its lifecycle. These policies are governed by a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001, ensuring a structured, auditable, and continuously improving approach to security.; Our Information Security Policy defines roles and responsibilities, including board-level oversight, and sets out requirements for risk management, access control, data protection, incident response, and compliance with legal and regulatory obligations such as GDPR. Supporting procedures translate the policy into practice, covering areas such as secure system configuration, encryption, identity and access management, and logging and monitoring.; Risk assessments are conducted regularly to identify threats and vulnerabilities, with mitigation actions tracked and reviewed. Access to systems and data is controlled using role-based access, least-privilege principles, and multi-factor authentication where appropriate. All data is encrypted at rest and in transit, and client data is logically segregated.; Incident management processes define how security events are detected, escalated, investigated, and resolved, including notification and post-incident review. Regular internal audits, independent external audits, staff security training, and continuous monitoring ensure policies remain effective and up to date.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our service follows a formal configuration and change management process aligned with ISO/IEC 27001 and ITIL best practice. Secure baseline configurations are defined, documented, and version-controlled to ensure systems remain consistent and protected. Any changes to applications, infrastructure, or security settings are logged, risk-assessed, and approved by authorised personnel. Changes are tested in development and pre-production environments before release, with rollback plans in place to minimise disruption. Emergency changes follow an accelerated but controlled process. This approach ensures security, stability, traceability, and continuous improvement across the service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our service follows a formal vulnerability management process aligned with ISO/IEC 27001 and security best practice. Vulnerabilities are identified through automated scanning, continuous monitoring, and regular security testing. Each issue is assessed based on severity and risk, then prioritised for remediation. Patches and fixes are applied within defined timeframes, with critical vulnerabilities addressed urgently. All remediation activities are tracked and implemented through controlled change management processes. Continuous monitoring and review ensure vulnerabilities are resolved effectively and inform ongoing security improvements.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is implemented to detect, analyse, and respond to security events in real time. The service uses continuous logging and monitoring across applications, networks, and infrastructure to identify suspicious or abnormal activity. Security alerts are generated automatically and reviewed by authorised personnel, enabling rapid investigation and response. Logs are securely stored and retained in line with compliance requirements to support audit and forensic analysis. Monitoring tools are configured to detect threats such as unauthorised access, configuration changes, and system anomalies. This approach ensures early detection of risks and supports effective incident management.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal incident management process aligned with ISO/IEC 27001 and ITIL best practice. Pre-defined response procedures are in place for common incidents such as service outages, security events, and access issues, with clear roles, escalation paths, and recovery steps. Users can report incidents via email, phone, or the support portal, and all incidents are logged and prioritised in a central system. Automated monitoring also raises incidents. For significant events, we provide timely updates and a post-incident report detailing impact, root cause, actions taken, and preventative measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Disclosure & Barring Service
  • Disclosure Scotland
  • Access NI

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Wednesday 13 March 2013
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Wednesday 13 March 2013
• What the ISO 9001 doesn’t cover: No Exclusions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bc5ab288-87b8-49ae-8705-61f2c48ba1cb
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301:2019
  • ISO14001:2015
  • National Security Inspectorate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@verifile.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.