NTT DATA BUSINESS SOLUTIONS LIMITED

NTT DATA Business Solutions - HxGN Enterprise Asset Management Facilities Management SaaS

HxGN EAM FM is an industry-leading asset management solution with extended functionality designed to extend asset lifecycles and improve productivity, specialised in the Facilities Management space. Its wide range of risk, condition, and reliability-based maintenance instruments can deliver accurate, trusted data and strategic insights, driving better decision-making while ensuring compliance.

Features

• Lifecycle Asset Management, including cost management, warranty and event analysis
• Event & Work Order Management, for planned, preventative and reactive
• Procure to Pay, including integration to/from 3rd party systems
• Job Planning/Scheduling, including inventory and labour management
• Call Centre & Service Management, including defect logging
• Mobility, for work execution, inventory actions and approvals (online/offline)
• Health & Safety, with permits, LOTO, method statements incl SOPS
• Integration to BMS, IoT, Historians, Finance and ERP systems
• Extensibility & Customisation via Low-Code/No-Code, standard tools (SaaS)
• Asset Strategies, for RCM, investment planning, risk & compliance

Benefits

• Reduction in maintenance overtime labour & contractor costs
• Increased labour productivity
• Reduction in new equipment costs
• Reduction in MRO material costs
• Reduction in MRO inventory levels
• Improved warranty management and cost recovery potential
• Reduction in production downtime, improved risk management
• Reduced energy consumption by effective asset management and maintenance
• Optimisation of the entire asset lifecycle and extending asset life
• Improve regulatory compliance and audit (including alignment to ISO55001)

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

646750045757483

Contact

Philip Newman
07554555951
Info-solutions-uk@bs.nttdata.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Asset Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Half yearly updates, with published scheduled downtime for updates. ; ; Customers are always on the latest version as the bi-annual upgrade is mandatory.
• System requirements:
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Access to the cloud service URL via any corporate firewalls

User support

• Email or online ticketing support: Yes
• Support response times: Standard response times based on priority of the incident raised. Initial response times based on priorities outlined below (times are in working hours). ; ; P1 – IRT: within 2 hours of case submission ; ; P2 – IRT: within 4 hours of case submission ; ; P3 – IRT: within 8 hours of case submission ; ; P4 – IRT: within 24 hours of case submission ; ; P1 tickets are accepted during weekends
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: No web chat testing
• Onsite support: Yes, at extra cost
• Support levels: Hexagon Software Support is included in the subscription fees outlined for this cloud service. ; ; Additional support levels can be provided at additional cost. ; ; NTT DATA can provide a fully tailored application and technical management support service having been providing support services to the EAM community since 2008, unique in the market. A global Hexagon certified partner, we offer the benefit of global capabilities with local presence. ; ; NTT DATA are ISO9001 and ISO27001 certified providing assurance of quality for our flexible support models that are flexible to demands from the customer. ; ; See separate Lot 3 Listing ‘NTT DATA – HxGN EAM Cloud Support Services’ for pricing details. ; ; Governance of the service is provided by an assigned NTT DATA UK Service Delivery Manager, providing governance across all areas of the service including service management, incident and change management, continual service improvement and customer satisfaction via regularly scheduled sessions..
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: For new customers to HxGN EAM, onboarding to the service is generally undertaken as an activity during an implementation project, where the HxGN EAM application is personalised to the customer. ; ; Skills transfer is provided through a combination of ; ; - in-project coaching, ; ; - structured self-learning through the HxGN EAM portal, ; ; - on-line help within the application, ; ; - bespoke training material (in line with project requirements), ; ; - Other application specific learning tools. ; ; Full documentation for the service is available on-line to customers once subscribed. ; ; Additional training can be provided through the implementation process, such as classroom training, at additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, we provide the full data backup in Oracle format. Upon request you can have a backup of your data in Oracle format. ; ; ; ; A ticket is logged with Hexagon who will supply a database extract of the entire solution’s data. ; ; ; ; Users have the ability to also extract data using in-system list view or reports to allow for only selected areas of data to be extracted.
• End-of-contract process: The supply of the solutions dataset at the end of the contract is included in the price of the contract. Any additional effort would be at an additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Hexagon provide specific mobile apps via the respective iOS or Android App Stores. Namely: ; ; HxGN EAM Mobile Offline (for work execution in areas of no connectivity).; ; HxGN EAM Digital Work (online mobility, replicating desktop functionality).; ; HxGN EAM Rapid Request (to raise defects and service requests in a simple manner).
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: HxGN EAM utilises a Web-Based interface for end-user interactions with the software. ; ; The HxGN EAM web-UI provides rich content to the user, enabling them to complete their activities effectively/efficiently, and providing an engaging blend of transactional/analytical content. ; ; HxGN EAM’s Start Centre/Overview screens promote real-time, data-driven decision making, clear KPIs relevant to the individual, embedded decision support and deep insight across all functional areas. ; ; The interface is role based, adaptive, simple and coherent. In addition to providing access to the application, the HxGN User Interface provides: ; - Screen favourites or bookmarking ; - Notifications ; - Scheduled reporting ; - On-line application help
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Access is role and permission based, enabling all users to utilise the same user interface whilst only seeing information that is contextually relevant to them. ; ; The System Interface is accessible from any modern web browser on laptops, desktops and mobile devices. Device OS specific apps are also available from the appropriate App Stores for iOS and Android. ; ; Hexagon EAM provides accessible themes as part of their Accessibility Standards adherence and undertake extensive user group collaboration and testing of accessibility features such as high contrast. ; ; In HxGN EAM any user can be enabled to work in accessibility mode. In accessibility mode, the application is entirely keyboard-navigable and screen reader friendly. ; ; In addition to the Web based user interface, HxGN EAM provides comprehensive API support to enable integrations and interaction with the application from other systems, such as other applications in the Enterprise Architecture or 3rd Party User Experience tools and automation applications.
• API: Yes
• What users can and can't do using the API: HxGN EAM offers a comprehensive set of standard APIs to support both inbound and outbound integrations with both Hexagon and non-Hexagon applications. ; ; APIs generally support Create, Read, Update, and Delete (where appropriate). ; ; Full API documentation is available on-line for customers. ; ; Separate non-production tenants support the testing of configuration, enhancement and integration, including the use of the APIs.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The product supports the concept of configuration, and extensions – both of which are sympathetic to the upgrade cycles of the cloud solution, and do not prevent upgradability of the service. ; ; Configuration supports the definition of values for dropdowns and setting of flags to control how processes will operate within the service. Extensions support the addition of fields, or business logic to add extra capability to the service. ; ; Typically, configuration and extensions are carried out by an expert business user or business process owner. Configuration is undertaken in the web-based configuration tool and extensions are defined via the relevant applications via the web browser.

Scaling

• Independence of resources: HxGN EAM is designed and developed from the outset to be highly scalable. Data centre and server infrastructure is based on proven Hexagon reference architectures which provides both scalability and consistency of performance. ; ; HxGN EAM systems are continuously monitor and adapt resources to meet load requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: In application metrics can be accessed in a self-service manner to show screen access, navigation and timings. ; ; Infrastructure related metrics can be provided by Hexagon upon request. ; ; Our solution fully supports resource tagging but does not currently align with FOCUS (FinOps Open Cost and Usage Specification) principles.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Hexagon

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Extra layer of encryption for passwords inside the database. ; ; HxGN EAM encrypts the data in transit with TLS 1.2 and data at rest with AES 256. HxGN EAM supports digital certificates to encrypt data at a 256 Bit Encryption level; including the standard HTTPS protocol implementation for all user interfaces and Web Services. Export\Import transactions (e.g. HR integration) are also encrypted using a variety of available encryption libraries (e.g. Cryptix/DES/PGP, etc.). This includes TLS/SSL, PGP/secure FTP Encryption. Hexagon’s solution includes a secure FTP server that can be used to securely transfer files into and out of the Hexagon Cloud.​
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Data can be exported or extracted in several different ways. For day-to-day analysis and understanding of business data, data can be exported from most functions in the service via an Excel / CSV / XML type download capability. ; ; For extended export – APIs can be used to read data from the cloud service. This can be a combination of standard REST / SOAP APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: High availability: Hexagon ALI’s goal is providing access to the Subscription Services at Hexagon ALI’s Internet gateway 24 hours per day, 7 days per week, except during scheduled maintenance. Hexagon ALI’s minimum service level for multi-tenant production environment availability is 99.7%, typically measured monthly as a percentage of Scheduled Available Minutes. ; ; Historical availability attainment is well in excess of 99.9%. ; ; Service Availability credit requests must be submitted by the customer within 30 calendar days from the end of the month in which the applicable Service Availability level was not met. For example, if Service Availability was not achieved in the month of June, a credit request must be submitted by the end of July. Upon request by Hexagon ALI, the customer must provide details of the business impact claim. To request a Service Availability credit, please email your assigned CSM. Hexagon ALI’s business continuity plan aims to provide the ability for both Hexagon ALI and subscription customer operations to continue with minimal impact in the event of a disaster. Our multi-tenant cloud architecture is designed with business continuity in mind and provides high availability designed to help reduce, or even eliminate, customer downtime should a disaster event be declared.
• Approach to resilience: HxGN EAM application and database servers are installed across multiple Availability Zones (AZ) to provide the highest availability possible. If a data center or AZ partially or completely fails, the workload is automatically redistributed across the other AZ’s within the region by the AWS Elastic Load Balancers (ELB) and Auto Scaling services. Relational database servers employ synchronous or near-synchronous replication to duplicate data in multiple AZ’s to minimize or eliminate any transaction loss due to a system, datacenter, or AZ failure. In the event of a catastrophic datacenter failure (which would trigger a Disaster Recovery activity in a traditional application deployment), all application load automatically and seamlessly transfers to one of the other datacenters in the region. At worst, users will be required to reauthenticate themselves, and will then continue working where they left off. As an additional measure, HxGN EAM SaaS environment employs a backup system utilizing weekly full, 8 hrs differential, and fifteen (15) minute transaction log backup. A snapshot is taken of all backup data to harden persistence and disperse the backup securely across a geographically disperse region. RPO is 1 hour and the RTO is 12 hours.
• Outage reporting: A public dashboard - Yes, we have a public url that gives an overview of our system historical availability. And also Technical Bulletin on our Smart Community (only accessible to customer) for planned outages. Email alerts are used. ; ; Unplanned outages are communicated to customers via our support teams' designated contacts / distribution lists. We employ a robust monitoring system that enables us to check availability on a 24x7 basis. Automated notifications are sent out for system performance degradation and outages.​ ; ; An API – No. ; ; Email alerts – Yes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: HxGN EAM standardizes on ADFS. HxGN EAM supports enterprise single-sign-on through SAML-based federation with the customer's Identity Provider (IdP). The customer’s IdP should be SAML 2.0 compliant.
• Access restrictions in management interfaces and support channels: Very few persons can access to the Cloud Infrastructure, these people can access only if authorised and the user has a single use password each time.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Overall Security Approach: Hexagon leverages a shared security model, where the security of the application is distributed. The customer maintains responsibility for the first line, which is user security and the role that a user has, allowing them access through a role-based model to the field level. ; ; Hexagon maintains network and operations security to ensure that the data in transit and at rest is secure, that software developed in support of both full version and patch/ enhancement is secure and does not introduce vulnerabilities and that appropriate tools are used to harden the environment against threat. We operate to CIS security benchmarks to ensure we operate to industry best practices and recommendations. ; ; AWS as the infrastructure provider covers the physical security of the hardware at the data centers with restricted access, 24/7 guards, Closed Circuit monitoring and biometrics entry controls to ensure there is no unauthorized access to facilities. ; ; The following additional security policies are also followed: ; ; Cloud security - Defense-in-depth,; ; Application security,; ; Security through separation,; ; Layered defense architecture,; ; Physical security,; ; Infrastructure security.; ; These additional policies can be discussed upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes adhere to Hexagon's change management process, following ITIL v3 ITSM guidelines. Application updates undergo controlled release cycles and regression testing. New versions are deployed to a staging cloud environment for further testing. Change requests affecting the SaaS MT cloud environment must undergo standard change control procedures. Weekly reviews by Cloud team leads, including Security Operations, occur. Approval from Cloud team leads overseeing affected Configuration Items (CI) and the Change Advisory Board (CAB) is necessary before implementation/migration to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cloud Operations performs continuous external and internal automated systems vulnerability scanning as well as manual penetration testing to detect, identify and remediate vulnerabilities. The security testing process involves evaluating the layers of risks within the solution to test and identify security vulnerabilities using various techniques and tools. With this approach, it is possible to reasonably guard against exposures that may result in data theft, unauthorized access, or other security compromises, as well as detect possible applications developed that may be prone to additional security risks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Hexagon employs host-based malware and IDS/IPS protection, detecting and preventing network-level threats. Security scans include OWASP checks like source-code scanning, vulnerability assessment, penetration testing, and system hardening. Identified issues are addressed through the Development process for applications or by the Cloud Operations team for infrastructure. All applications prioritize security with active and passive threat detection. Periodic security tests adhere to Hexagon's standards and international ones like ISO and SOC.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The Hexagon Support Portal, will be used as the ticketing system where customer requests will be submitted, processed and tracked. ; ; Pre-defined processes are in place for common events such as: ; ; Security incident recognition ; ; Security incident notification ; ; Security incident customer notification ; ; (ii) investigate the security incident and conduct a reasonable analysis of the cause(s) of the security incident; ; ; (iii) develop and implement an appropriate plan to remediate the cause of the security incident to the extent such cause is within Hexagon ALI’s control; ; ; (iv) cooperate with affected customers’ reasonable investigation and remediation efforts.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 23 June 2025
• What the ISO 9001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 142464cf-9a84-4402-8b19-fd145bce34a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7beb12d1-310f-4c78-a37f-1235786af23a
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.