Linea Group Ltd

Translation Services

We can deliver first-class translation services to you and we operate in both the private and public sector, in over 450 languages and dialects. We have a 100% fill rate and a track record of providing translators at short notice for urgent requests.

Features

• Gist Translation
• Transcription
• Multilingual SEO
• Desktop Publishing

Benefits

• Dedicated Project Managers
• Quality Assured
• Competitive Rates
• Highly qualified native translators
• Qualified Industry translators

£1.50 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@linea.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

647658255516607

Contact

Claire Schneider-Williams
01244421095
claire.schneider@linea.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Bronze - Support is provided during core hours (9 - 5) 5 Days per week ; Silver - Support is provided during core hours (9 - 5) 7 days per week Platinum - Support is provided 24 hours per day, 7 days per week. Support costs are dependent upon the size of the organisation and dispersion of its sites. We provide technical account management support.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding is not required for this service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All data is extracted by Linea and presented to the client as part of the programme exit process. This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed to the client via secure digital transfer.
• End-of-contract process: All data is extracted by Linea and presented to the client as part of the programme exit process. This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed to the client via secure digital transfer.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Dedicated typists are assigned to each individual client

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: All data is extracted by Linea and presented to the client as part of the programme exit process. This service is provided as part of the annual subscription service. The information is extracted, saved in a secure and safe location and passed to the client via secure digital transfer.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Word
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Word
  • Excel
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Bonded fibre optic connections
• Data protection within supplier network: Other
• Other protection within supplier network: Staff and clients are regularly trained in data protection and advised how to ensure data integrity. Passwords are regularly required to be updated. New starters need to have completed system overview course before being issued with a password and Login and passwords are deleted immediately upon leaving an organisation. Our customer service team also regularly review suspicious activity and failed login attempts.

Availability and resilience

• Guaranteed availability: Support is consistently assessed against specific SLA's. Support is provided to clients in line with the agreed system requirements and clients extras as part of the programme. Any issues regarding this process will can be escalated to the account manager who will take the appropriate action to ensure SLA achievement and compensate the client in situation where this is deemed appropriate and necessary.
• Approach to resilience: Available on Request
• Outage reporting: Dashboard, supported by email and SMS alerts.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels are restricted through individual delegation, supported by accessibility passwords, which are carefully control and regularly reviewed and updated.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TBA
• ISO/IEC 27001 accreditation date: TBA
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We clearly link security activities to our organisation’s goals and priorities. We identify the individuals, at all levels, who are responsible for making security decisions and empower them to do so We ensure accountability for decisions We ensure that feedback is provided to decision-makers on the impact of their choices
• Information security policies and processes: Our reporting structure is dependent upon the type and complexity of the programme, however a typical structure comprises: Programme Director - working in partnership with the client SRO Programme Manager Programme Team - comprising various skills sets, experience and hierarchical levels. We ensure policy adherence through adoption and management of robust ISO procedures

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change Acceptance Process (CAP) Sustainable programme success is dependent upon our ability to go beyond training clients in new skills sets & develop people as change agents. We utilise CAP to develop change culture. CAP is a 9 step process to manage change. It’s fundamental in embedding change in the culture of organisations: 1. Set-up for success 2. Clarify the vision 3. Clarify the need 4. Evaluate potential resistance 5. Communicate & convince 6. Delivery early benefits 7. Remove obstacles 8. Embed in the organisation 9. Embed in the Culture.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our IT Support team carries out vulnerability assessments on our entire system on a monthly basis. An automated vulnerability assessment system (VAS) is used to to identify vulnerabilities across our organisation's IT estate. Tracking, metrics and reporting are used to effectively manage any potential vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service includes: Comprehensive monitoring & alerting. We collect log data on the activities of users, and review/audit it. Coupled with intelligent baselining & effective prioritisation, enabling critical alerts to be raised to the right people at the right time. Knowledgeable analysts. understand and remediate possible attacks and incidents. Deciphering the information generated through monitoring. We provide regular reports/reviews to ensure the service continues to deliver at expected levels. This means no issues are missed, and alerts can be analysed/understood after the event. Our flexible process isn't tied to specific design so the service can evolve based changes to GPG13.
• Incident management type: Supplier-defined controls
• Incident management approach: Security incidents are inevitable and they will vary in their business impact. All incidents need to be effectively managed, particularly those that invoke the organisation’s disaster recovery and business continuity plans. How risk are managed? Obtain senior management approval and backing. Establish an incident response capability. Provide specialist training Define the required roles and responsibilities Establish a data recovery capability Test the incident management plans Decide what information will be shared and with whom Collect and analyse post-incident evidence Conduct a lessons learned review Educate users and maintain their awareness Report criminal incidents to Law Enforcement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are proud to announce that we are serious about the climate emergency and are committed to reaching future net zero emissions by 2030. We aim to offset the remaining emissions through a range of Certified Emission Reduction (CER) schemes, which are designed to reduce, avoid or remove carbon from the atmosphere. Schemes include Solar, Hydro & Wind Power, in addition to a wide range of forestry initiatives. In addition, Linea is also ISO 14001 Environment Management System certified. As such we have devised an effective environmental management system, which includes a robust policy and operational procedures to ensure active management and compliance.
• Tackling economic inequality:

  Tackling economic inequality

  Modern slavery is a heinous crime and a morally reprehensible act that deprives a person’s liberty and dignity for another person’s gain. It is a real problem for millions of people around the world, including many in developed countries, who are being kept and exploited in various forms of slavery. Every company is at risk of being involved in this crime through its own operations and its supply chain. At Linea, we have a zero-tolerance approach to modern slavery and are fully committed to preventing slavery and human trafficking in our operation and supply chain. We have taken concrete steps to tackle modern slavery, as outlined in our statement. This statement sets out the actions that we have taken to understand all potential modern slavery risks related to our business, and to implement steps to prevent slavery and human trafficking during the financial year 2019. Linea Group Ltd, Linea Partners Ltd & Linea Associates Ltd Management Consultancy Services, Business Support Services, Interim Management Services All Linea companies operate in the UK, EU and Worldwide Our businesses and supply chains: We establish a relationship of trust and integrity with all our suppliers, which is built upon mutually beneficial factors. Our supplier selection and on-boarding procedure includes due diligence of the supplier’s reputation, respect for the law, compliance with health, safety and environmental standards, and references. We haven’t been made aware of any allegations of human trafficking/slavery activities against any of our suppliers, but if we were, then we would act immediately against the supplier and report it to the authorities.
• Equal opportunity:

  Equal opportunity

  Linea is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public. The organisation commits to: Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense. Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination. All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public.

Pricing

• Price: £1.50 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@linea.net. Tell them what format you need. It will help if you say what assistive technology you use.