SIMPPLR LIMITED

Simpplr

Simpplr provides the leading AI-powered employee experience platform that is designed to connect, enable and serve your employees. We combine comprehensive capabilities of a modern intranet with a research backed approach that drives employee engagement, empowers productivity and helps automates support. Underpinned with deep analytics to turn insights into action.

Features

• Intranet and Employee Experience platform
• AI Assistant
• Intranet and Employee Experience platform
• Enterprise Search
• Audience targeting and personalisation
• Analytics
• Employee directory
• Auto-Governance Engine
• Writing Assistant
• Surveys

Benefits

• AI-powered intranet for employee experience for connection, communication and collaboration
• Integrates applications, delivers personalised answers / self-service via conversational interface
• Integrate enterprise systems and deliver personalised answers securely
• Target communications to specific audiences to boost relevancy and engagement.
• Real-time, actionable intelligence to drive adoption and engagement
• Interactive org chart that deepens collaboration and connection between employees
• Hands-free detection and removal of content
• Generative AI to create ideas, draft announcements, produce content.
• Manage the creation and distribution of surveys, collate detailed analytics
• Configure, view, track, and manage recognition and awards

£4.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.elder@simpplr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

647930482187457

Contact

Ben Elder
07738206049
ben.elder@simpplr.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • The latest two versions of Chrome, Firefox, Microsoft Edge, Safari
  • Older browsers may work but aren't suppported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Simpplr will provide support to customers as described at https://www.simpplr.com/tos/.; ; Critical ; Service is unavailable or major functionality is not available ; Response time: 4 Business Hours; ; High; Some non-major functions or features are not available ; Response time: 1 Business Day; ; Medium ; Some non-major features or functions are not operating in accordance with the Documentation, but workarounds are available ; Response time: 3 Business Days; ; Low; Minor issues which don’t affect to functionality of the Service; Response time: 5 Business Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: UAT and accessibility testing
• Onsite support: Yes, at extra cost
• Support levels: Simpplr standard support offers a 24/7/365 follow-the-sun support team with standard SLA’s, online and phone support channels. This is included with our base Simpplr One Pricing and Packaging ; ; Our Premium Support is an alternative paid option and offers 24/7/365, follow-the-sun support team with more aggressive SLA’s, as well as online and phone support channels. Pricing is based on Segment.; ; We also offer a Technical Account Manager who acts as a designated technical support resource and technical strategist to help guide you through all technical strategy with your Intranet. This is optional and includes an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a variety of support to get started with Simpplr. Our goal is for customers to develop self-sufficiency in the platform.; ; Prior to launch we will guide your implementation and offer strategic guidance to help get the platform set up optimally. Post-go-live our Customer Success team will help get the most out of our best practices and critical success factors.; ; In addition, for the key roles (e.g. System administrators, Application managers, Site managers, Content managers), we provide access to our eLearning materials with role-based, self-paced video modules. ; ; While we do provide more formal end-user training (as part of a Statement of Work), it's usually not needed for the majority of your users as Simpplr is very intuitive. It's really there for those users who want to become power-users.; ; Access to the eLearning platform is granted to any user at the customer organisation. The video modules are kept up to date with every quarterly Simpplr release. Simpplr also has a knowledge base of help articles, video tutorials, product information and best practice articles available to our customers for quick self-service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If a customer terminates their contract with Simpplr, they will be able to work with their assigned Simpplr Customer Success Manager to obtain a backup of their Simpplr system data.
• End-of-contract process: Simpplr is delivered as a SaaS solution and data is returned at termination. The end-of-contract process is governed by our MSA.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Simpplr has developed dedicated, native, mobile apps for iOS and Android. Due to the smaller form factor offered by the mobile interface, Simpplr's apps are designed primarily for content consumption rather than content creation. Some administrative functions are available via the app, e.g. Site managers can approve content or membership requests remotely. Currently, other administrative capabilities, such as managing intranet configurations, permissions, or content creation are managed via the web browser application only.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Browser-based SaaS solution
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: ACR - Accessibility conformance report
• API: Yes
• What users can and can't do using the API: APIs are available for every feature within Simpplr. There are also 200+ out-of-the-box integrations built for interoperability. It is possible to build on top of our ready-to-use framework and customise workflows without the extra maintenance.; ; Full details of the Simpplr API capabilities can be found in our Extensibility centre: https://developer.simpplr.com/reference/welcome-to-simpplrs-extensibility-center
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Simpplr allows the user interface and branding to be customised using a simple interface built into the frontend of the platform. Business users with no technical skills are able to make changes.; Home dashboards can be customised using pre-built tiles and layouts that enable end users to make changes to the user experience.; Additionally, tiles include a tile for embedding custom HTML and a tile for linking to 3rd party applications (App tile); Custom, actionable notifications can be pushed into the Notification centre.; In future versions of the AI Assistant it will be possible to link it to 3rd party applications.; More information can be found in our Extensibility Center where developers can see a few set of APIs with documentation, then build custom workflows and integrations.

Scaling

• Independence of resources: Simpplr is built and hosted on the world's most secure, reliable, scalable, and extensible B2B solution on the market. The service has the capacity to scale to the largest of teams. Given the dynamically scaling capability of the underlying platform, Simpplr can scale as much as needed without concern regarding performance degradation.; ; The architecture behind the service was designed to handle millions of users. We scale as rapidly as our customers require. We are very conscious of performance and have designed the service to be scalable in such a way that we can constantly stay ahead of customer demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Simpplr includes native, extensive metrics and analytics via built-in standard, configurable dashboards. Third-party integration is not required, however, we do provide pre built integration with Google Analytics for those customers who wish to include this data. ; Simpplr analytics are available at the content, site, and overall Intranet level.; ; Simpplr provides you with benchmark data for key intranet metrics so you can see how your Intranet usage compares. ; ; Lastly, administrators can also track user engagement with the launchpad to see which items are most interacted with.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Several methods exist to export data from Simpplr.; ; Direct Export - Data can be exported directly into CSV; ; API - Data can be exported to and from the system though our API ; ; Salesforce Data Loader - The Salesforce Apex Data Loader is a free tool which is used for importing/updating/exporting data; ; Partner Tools - There are also many pre-integrated partner tools, e.g Informatica, Pervasive, CastIron, Boomi, etc.; ; Weekly export service (WES) - for those customers requiring a local backup copy of their data or a data set for import
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee system availability of 99.99% and back it up with monetary penalties as contracted in a customer Master Service Agreement (MSA).
• Approach to resilience: Simpplr application data is stored on AWS servers. ; Production data centers are designed to mitigate the risk of single points of failure and provide a resilient environment to support service continuity and performance. Learn more about AWS resilience here: https://aws.amazon.com/resilience/
• Outage reporting: In the event of an outage or maintenance downtime, Simpplr provides a splash screen indicating the site being offline during any maintenance windows. It is important to note that Simpplr has not had any unscheduled downtime incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All Simpplr technology platforms (i.e., network, operating system, cloud service data, application, and database) must authenticate the identity of users (including other systems accessing these platforms) using unique user IDs and passwords, in accordance with the Access Management Policy and Service Level Agreements. Simpplr requires role-based access control mechanisms with unique user IDs attached to roles. In all cases, the employee or contractor identification number will be associated with every access mechanism.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN Compliance and Security, Inc.
• ISO/IEC 27001 accreditation date: February 26, 2021, recertified February 20, 2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this audit applies to all users of Simpplr Inc. information assets, including but not limited to employees,; vendors, contractors, and consultants employed to perform work on Simpplr Inc. in Redwood City, CA (HQ) premises,; Gurugram, India, at hosted or outsourced sites, or who have been granted access to Simpplr Inc. information systems,; networks, or data in accordance with the Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • TRUSTe
  • SOC 3 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: Summary information about our security and privacy practices, certifications, and policies is located on our customer facing website https://www.simpplr.com/security-compliance/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our ISMS prescribes our risk management framework for assessing and managing risk to the Simpplr environment. Assessments are conducted regularly and inform our various audited frameworks, including ISO 27001, SOC 2 Type 1, SSAE 16, PCI, and NIST. This is one form of change management. Simpplr has a formal and structured change control process in the production environment to ensure that proposed changes for critical systems are authorized and auditable.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Simpplr tests all code for security vulnerabilities before release, and regularly scans our network and systems for vulnerabilities. Third-party assessments are also conducted regularly.; ; Patches can be deployed as needed. Depending on the severity and the risk to the production systems, security patches can be scheduled for immediate deployment or deferred to an appropriate planned maintenance interval. ; ; Simpplr follows vulnerability and risk advisory feeds (like US-CERT and SANS), monitors security forums and social media, follow security leaders, and takes training and webinars on emerging security threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Simpplr has a formal Incident Management Process. During a security incident, the process guides Simpplr personnel in management, communication, and resolution activities. Regular updates are provided to engaged parties until issue resolution. Incident tracking and resolution is documented and managed within an internal ticketing system. ; ; Internally, Simpplr's network has an IPS/IDS appliance at the gateway between internet-facing systems and the Internet. Access to these systems is restricted to authorized personnel and all these systems, as well as the host platforms, are monitored in real-time through a security monitoring system
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Simpplr follows an Incident Response plan to respond to monitoring, reports, and alerts of security incidents. Incident analysis includes data for response process improvement on an ongoing basis. Simpplr is strictly following ISO 27001:2013. During a security incident, our process guides Simpplr personnel in management, communication, and resolution activities. Regular updates are provided to engaged parties until issue resolution. Incident tracking and resolution is documented and managed within an internal ticketing system. Online case submission is preferred. Our support desk provides an online ticketing system for efficient tracking and resolution of incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Simpplr has a long-standing diversity and inclusion committee that is owned by associates from around the world. We believe in equality for all and at every level, and our organizational makeup speaks volumes for our commitment to being an inclusive workplace.

Pricing

• Price: £4.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Simpplr can provide, upon request and agreement, a login to a generic demonstration site for a limited period of time.; Standalone trial environments can be provisioned in unique circumstances.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.elder@simpplr.com. Tell them what format you need. It will help if you say what assistive technology you use.