KAINOS WORKSMART LIMITED

Smart Test - Automated Testing for Workday

Kainos Smart Test, Built on Workday, enables non-technical users to create repeatable automated tests for HCM, Security, Financials, Payroll, Recruitment, Advanced Compensation, Talent and Performance, Learning and integrations. AI Driven Test Creation and Outcome analysis. It improves Workday configuration accuracy, reduces risk and reduces operational costs by up to 30%.

Features

• Automated execution and verification of test cases against Workday configuration
• AI Test automation is pre-built and continually maintained by Kainos
• High volume best practice testing through concurrent execution
• Reporting capability that consolidates results from multiple test runs.
• Troubleshoot failures ‘at-a-glance’ with screenshots showing failure location/ error message.
• Complete toolkit to assist with the creation of test data.
• API that enables integration with ALM and CI tools.
• Execute against one or multiple Workday tenants simultaneously.
• Tests Workday population security and monitors/reports on change
• Automated execution and verification of test cases against Workday configuration.

Benefits

• Streamlines and safeguards testing throughout your Workday lifecycle.
• Complete testing of business-critical transactions improving test coverage/quality
• Improves operation efficiencies
• Reduces testing effort to double capacity for strategic initiatives
• Improves test coverage and assurance.
• Faster user adoption, onboarding and increased employee engagement
• Reduces risk in Workday implementations.
• Reduces risk in bi-annual updates and ongoing BAU changes.
• Improves auditability of regulatory compliance, producing transparent, audit evidence.
• Flexible service covering Test Advisory, Change Management, AMS, Phase-X.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales.worksmart@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

647973431296212

Contact

Guy Jayes
02890571100
presales.worksmart@kainos.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Workday (Smart is an automated testing product for Workday)
  • Current Internet Browser
  • Optional) Spreadsheet Editor

User support

• Email or online ticketing support: Yes
• Support response times: Target response times are based on priority - Critical (1 hour), High (2 hours), Medium (4 hours), Low (1 day), Query (2 days).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: This support cost is included as part of the subscription service cost so there is no additional charge.; ; We provide a dedicated Support Consultant who has overall responsibility for day-to-day support, the Support Consultant will liaise with our Development Operations team (Cloud Service) as required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: How do you help users start using your service?; Include, for example, whether you provide onsite training, online training, or user documentation.; ; All Kainos Smart implementations are tailored to suit the specific requirements and timelines of the customer and typically cover the following objectives:; ; - Kick off - the Kainos team provision your Smart tenant including connectivity to your Workday tenants.; ; - Plan stage - a series of collaborative meetings to agree on an implementation plan (timelines), agree & qualify the success objectives, identify test requirements and establish governance procedures.; ; - Delivery Stage - Kainos build and deliver the tests as agreed with the customer during the plan stage.; ; - Knowledge transfer & training - knowledge transfer workshop to complete handover of tests and user documentation to ensure the customer team is self-sufficient going forward.; ; - Support – transfer to the Kainos Smart support team and assignment of Customer Success Manager to ensure customer continues to realise benefits for the remainder of the subscription term.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be exported unaided by the customer from Kainos Smart using the export functionality within the product that allows export of test results to .csv file format.
• End-of-contract process: All data is removed after contract ends within 60 days.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Kainos Smart is a SaaS browser-based application. Users can access via user account and logins (permission-based access) using this cloud-based platform. Users can configure test scripts via the browser and can set the frequency of execution, view results and rectify issues identified via the browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Kainos Smart Test follows accessibility standards in key areas such as scalable text and colour contrast. We design to the WCAG AA colour contrast recommendations of 4.5:1 for standard text and 3:1 for large text. Our text is scalable and can be adjusted via the browser to suit the needs of the user. We also ensure that colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
• Accessibility testing: Kainos Smart Test follows accessibility standards in key areas such as scalable text and colour contrast. We design to the WCAG AA colour contrast recommendations of 4.5:1 for standard text and 3:1 for large text. Our text is scalable and can be adjusted via the browser to suit the needs of the user. We also ensure that colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
• API: Yes
• What users can and can't do using the API: Smart Test has a REST API, the main purpose of which is to allow customers to orchestrate tests from an enterprise ALM (Application Life Cycle Management) tool or CI (Continuous Integration) Tool. When using Smart Test in this way, tests must still be created via the Smart API. However, once tests have been created they can be executed and re-executed from a 3rd party tool, with the 3rd party too having the ability to retrieve full detailed results via the API also.; The API does not allow users to create or modify test cases.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Smart Test has capabilities built in where users could create their own tests, modify existing tests and/or delete the test runs which were previously run.; The access is managed via a permissions framework - and the level of access can be controlled by the administrators of the product .; Smart test is a data-driven testing system, therefore tests could be created for regression tests, but also for any project testing

Scaling

• Independence of resources: Kainos Smart has auto-scaling configured to enable it to handle peaks in customer usage. The auto-scaling is designed to ensure that the infrastructure resources automatically scale to handle demand from all customers. The system is capable of processing tens of thousands of tests an hour. Kainos Smart uses Amazon Web Services Auto Scaling Groups.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a breakdown of Usage per month, this includes:; ; – number of tests run by month; – number of tests run by test type; – uptime metrics; – Support ticket response metrics.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported unaided by the customer from Kainos Smart using the export functionality within the product that allows export of test results to .csv file format.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Spreadsheet .xlsx format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Unplanned outage: Uptime SLA 99.5%*; ; * based on 7 days x 24 hours per calendar month (exclusive of planned outage) this equates to 3 hours, 36 minutes per calendar month or 1 day, 19 hours, and 48 minutes per year of unplanned outage.; ; Planned outage:; 10 hours per month scheduled downtime (on 24 hours’ notice, to Customer, via email, of planned outages). The Subscription Services:; ; - may experience scheduled downtime of up to 10 hours per month for service updates;; - shall be available no later than 24 hours after each Workday update.; - updates will be aligned where possible with the Workday planned outage schedule.; ; Disaster Recovery:; Kainos targets a recovery time objective (the timeframe within which Kainos aims to have the Subscription Services restored) (an “RTO”) of 12 hours following an agreed Category A (Critical) incident occurring, measured from the time the Subscription Services become unavailable until it is available again. Kainos targets a recovery point objective (the maximum amount of transactional data that could be lost) (an “RPO”) of 24 hours. The RTO and RPO are target times only.; ; Kainos do not offer service credits or refunds.
• Approach to resilience: Kainos Smart leverages Amazon Web Services Auto Scaling Groups for all its servers. Auto Scaling Groups are configured to use three independent Availability Zones in each region. Each of the availability zones has a separate data centre with its own independent power and network supplier.; ; Should there be a service disruption in one of the availability zones Amazon Web Services will automatically switch to the other ones. Kainos Smart application will route all requests automatically to redundant servers. Further, all Kainos Smart databases (PostgreSQL, Oracle, and Redis) leverage multi-zone deployments. In addition, Kainos Smart has enabled automatic daily database snapshots for its databases. The database snapshots are automatically copied to Amazon Web Services secondary region and Rackspace data centre (secondary cloud provider). Files stored in Kainos Smart are stored in Amazon Web Services S3 service with a live bi-directional cross-region replication. Further, all files are also stored in the Rackspace CloudFiles service.; ; Availability SLA: 99.5% (unplanned outages); ; Due to the low price point of the product, Kainos do not offer service credits or refunds.; ; For more information on the SLA please refer to section “Guaranteed availability”.
• Outage reporting: We report both planned and unplanned outages by email alert.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Access is restricted to the Kainos network and VPN. Users are authenticated using Username and Password.; ; Sensitive functionality within the console is controlled via 4 eyes policy workflows, preventing individual users from performing critical actions.; ; Kainos' access to Customer Smart tenants is controlled by each customer via their Smart tenant including IP restrictions and account auto-expiry rules.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Include your reporting structure and how you ensure policies are followed.; ; ISO27001 - policies include: asset management, human resources, cryptography, access control, physical and environmental, systems development and testing, compliance, communications, data protection/privacy and incident management.; SOC2 Type 2 - focusing on Security Trust Principles; ; This information security policies are audited and certified by the British Standard Institution (BSI) against the ISO27001:2013 standard. Audits happen bi-annually.; ; New staff are required to confirm their understanding of all security policies. Annual security awareness training ensures staff are fully aware of processes. Training is administrated though a digital online system to ensure completion by all staff.; ; In addition to 3rd party audits, regular internal audits are performed on our information security controls.; ; In terms of reporting structure, we have a Chief Information Officer and Chief Security Officer into by an InfoSec Management Team, Security Practice and a number of Business Unit Security Officers. The InfoSec Management Team is reported into by a Corporate InfoSec Officer, an IT Systems Security Manager, a number of Systems Security Representatives and a Facilities Security Officer.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Customers log issues and change requests via the support portal.; ; Application defects and new features are logged in JIRA. JIRA tickets follow strict workflow statuses from appraisal through to testing, ensuring segregation of duties with approval steps at each stage.; ; Security is considered at all stages of the ticket workflow. Developers and testers focus on OWASP standards. All code changes are peer-reviewed.; ; Automated security testing uses tools including Arachni, Nessus, Zapp, W3AF scanner, and Burp suite.; ; 3rd party penetration and vulnerability scans take place bi-annually.; ; Our software stack and environment builds are managed by Puppet and AWS CloudFormation services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The platform team performs Linux, AWS, and HTTPS scans of our application daily.; ; Weekly, the Smart application is scanned for vulnerabilities, using OWASP tools that utilise the NIST NVD.; ; Production environments have auto-attend patch updates configured, meaning the latest patches are applied automatically.; ; Any identified vulnerabilities are reviewed by the security team. Vulnerabilities that have the potential to compromise customer data, with a high risk of exploitation will be classified as critical.; ; Bi-annually, Kainos uses a 3rd-Party Information Security company (CESG and Check approved) to perform vulnerability and penetration testing of Smart.; ; Kainos aims to resolve critical vulnerabilities within 24-hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Trend Micro IDS and IPS are configured on the Smart production environment performing the following checks(Malware, Log inspection, Web reputation, File, process & port integrity).; ; Web Application Firewall deployed with checks including HTTP Protection, Real-time Blacklist Lookups, Web-based Malware Detection, HTTP DDOS, Common Web Attacks Protection, Automation Detection, Trojan Protection, Identification of Application Defects, Error Detection, and Hiding.; ; Elastic Stack is configured for log aggregation and real-time alerting.; ; Any potential compromise is reviewed by our security team to understand the extent of the compromise.; ; Kainos aim to respond to incidents immediately, with notification to customers of suspected compromise within 24-hours.
• Incident management type: Supplier-defined controls
• Incident management approach: A) Customer contacts Kainos with the incident by phone, email, or online ticketing system.; b) Incident is triaged by assigned Support Engineer and if possible resolution identified, actioned, and communicated back to customer.; c) If additional assistance is required, an incident is raised with specialist Kainos Smart technical teams.; d) Once a resolution has been found, an incident ticket will be updated with details of when the fix will be released.; e) Once the issue has been resolved, the support engineer follows up with the customer to ensure they are satisfied with the result.; f) Incident ticket will be closed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI Assurance UK Limited)
• ISO/IEC 27001 accreditation date: Thursday 12 March 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institution (BSI Assurance UK Limited)
• ISO 9001 accreditation date: Sunday 11 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2c834548-3a6d-4bb0-83d1-6d34a110c9e8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 61806113-7791-4e7a-88c5-1b08983539bb
• Other security certifications: Yes
• Any other security certifications: SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales.worksmart@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.