BLUESTONEX CONSULTING LIMITED

HrX - Human Resource eXperience

HrX provides simple applications for your enterprise allowing employees to record their timesheets and request leave against their workload. The applications enable you to manage, control & approve leave requests, manage assignments of work, assign projects to your team and much more.

Features

• Simplify and Manage HR Processes Effectively
• Leverage the Benefits of Digital Solution
• Manage your Resources
• Manage clients and projects
• Book time entries from anywhere
• Book absences on any device

Benefits

• Reduction in manual data entry
• Improved data accuracy, quality & availability in real time
• Improve Efficiency via intelligent workflow
• Integration into ERP and other business systems

£3,000 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.henry@bluestonex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

648167251982300

Contact

Richard Henry
+44 7714775537
richard.henry@bluestonex.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HRX can be linked to ERP (example: SAP software such as SuccessFactors)
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Must be accessed via a Browser or Mobile Client

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLAs for enquiries are as follows:; ; Enquiry - response 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity Response Time (Primary support period) Resolution Time; 1 30 Mins 4 hours; 2 2 hours 8 hours; 3 5 hours 3 Business Day; 4 1 Business Day 10 Business Days
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Bluestonex provide user guides, remote training and onsite if requested by the customer.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This is provided by a service we can provide to the user. If the user raises a ticket in the support portal it will be actioned.
• End-of-contract process: On termination, the customer no longer has use of the software but will have their data provided to them.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Purely UI layout. Our User Interface (UI) is responsive across all devices using SAPUI5 technology.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The software is scalable and all micro services can be flexed (e.g increase capacity units / memory / bandwidth)

Analytics

• Service usage metrics: Yes
• Metrics types: Usage by service over time.
• Reporting types:
  • API access
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Ticket is logged on support portal and data will be provided in relevant CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability is 99.5%
• Approach to resilience: Our software resides on different hyper scalers (which the customer can choose from) across different regions. Not only is there resilience within the hyperscalers (e.g. AWS), we also have internal services switching regions/hyper scaler in the event of disruption to service.
• Outage reporting: Public dashboard and email alerts which customers can subscribe to.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User roles are assigned which restricts access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://www.sap.com/uk/about/trust-center/certification-compliance.html

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes typically follow a change authorisation board which clients are fully involved in. All changes in applications are tracked via GIT repository.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The service provides a holistic, risk-based approach to security and a comprehensive and measurable set of information security management practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This solution addresses global data protection regulations in order to provide enterprise customers with data monitoring across cloud environments. SOC2 reports fulfil various information and assurance customer needs and aim to enhance trust in SAPs service organisation systems, processes and controls.
• Incident management type: Supplier-defined controls
• Incident management approach: We have predefined processes in place for each customer as part of our service. Users can log incidents via our portal, email or phone. Incident updates are available online via the portal and are sent out monthly.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  n/a
• Covid-19 recovery:

  Covid-19 recovery

  n/a
• Tackling economic inequality:

  Tackling economic inequality

  n/a
• Equal opportunity:

  Equal opportunity

  n/a
• Wellbeing:

  Wellbeing

  n/a

Pricing

• Price: £3,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 1 week Free trial included for review

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.henry@bluestonex.com. Tell them what format you need. It will help if you say what assistive technology you use.