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Datavid Limited

Quill - Component Content Management and Structured Content Authoring

Quill is a DITA based component content management system (CCMS) which enables production of policy documents. It allows users to build reusable content which can be used across documents.

Features

  • Structured Content Authoring Application
  • Metadata Management
  • DITA based reusable content
  • Reference Data Management
  • Component Content Management System (CCMS)
  • Review Policy documents
  • Author Policy documents
  • Integration with upstream and downstream departmental systems

Benefits

  • collaborative authoring
  • robustly manage policy or any other departmental content
  • quickly find relevant information across departmental business units
  • reduced time to deliver value from content
  • SAAS and managed version available

Pricing

£100 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Balvinder.dang@datavid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 4 8 2 3 2 3 4 5 1 6 0 2 6 5

Contact

Datavid Limited Balvinder Dang
Telephone: +44(0) 203 488 5494
Email: Balvinder.dang@datavid.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
Supported in docker, VMs and bare metal

User support

Email or online ticketing support
Yes, at extra cost
Support response times
2 hours during weekdays 4 hours during weekends
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We work closely with our customers to provide the necessary support levels. We follow a managed service delivery approach, with an experienced account and delivery team shaped to the required size, scale and specifics of the organisation. Core support hours are Monday to Friday 08.00 to 18.00 excluding Bank Holidays. During these support hours customers can make enquiries by phone or via email directly.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a mix of training options for users from onsite user based training, train the trainer, on line user documentation and web based eLearning style training courses. We also provide webinars and classes for ongoing training and exposure to new functionality as it is released.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The users data can be moved to any server using existing APIs
End-of-contract process
A customer may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective. Included in the price of the contract is all the hardware and software as agreed at the time of the contract. What is not included as standard if the integration of the Cloud service into any on existing on premise or other Cloud solutions the customer may require. This will include API's, bespoke anlaytics or reports, or customisations, The customer is also responsiblle for the connectivity from their own Datacentre to the AWS or Microsoft Azure datacentre

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive web application
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
API & webhooks and web application
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Quill system is accessible to people with disabilities who are using assistive technologies. The above was designed based off UI accessiblity testing.
API
Yes
What users can and can't do using the API
Manage reference data
Manage files
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Migrate their legacy documents
Connect downstream Sharepoint or file system to load data

Scaling

Independence of resources
Software is deployed on docker/kubernetes as well as VM's and is designed to scale and self heal when nodes/machines go down.

Analytics

Service usage metrics
Yes
Metrics types
Cloud provider have telemetry to gain visibility into the performance and health of your workloads on Azure or AWS. Quill Application also has google analytics enabled to track usage metrics.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
At all times during the term of Customer’s subscription, Customer will have the ability to access and extract Customer Data stored in each Online Service. Except for free trials, Datavid will retain Customer Data stored in the Online Service in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Datavid will disable Customer’s account and delete the Customer Data.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • XML
  • RDF
  • TTL
Data import formats
  • CSV
  • Other
Other data import formats
  • WORD
  • PDF
  • EXCEL
  • IMAGES (JPEG, BMP, any image format)
  • IMAGE PDF
  • JSON
  • XML
  • RDF
  • TTL
  • Any Semantic Format

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Software is deployed on docker and kubernetes cluster and/or VM's on public and private clouds (generally AWS or Azure of Google Cloud) and hence we offer SLAs dependent on the cloud provider of choice.

On AWS it is 99.9%
Approach to resilience
Software is designed to be scalable and resilient as it is deployed. on docker and kubernetes cluster and/or VM's on public and private clouds (generally AWS or Azure of Google Cloud) and hence it is resilient by design
Outage reporting
https://health.aws.amazon.com/health/status
https://status.azure.com/en-us/status

Quill also has it's own health page

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
NA
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intercert INC
ISO/IEC 27001 accreditation date
01/09/2023
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are working with a provider and targeting to get ISO 27001 this year
Information security policies and processes
Datavid has a robust information security policy which is reviewed every year and updated in line with the industry best practices and regulations.

Each employee and contractor has to read, understand and adhere to the policy.

We have our own IT Security policy which is directly managed by our Data Protection Officer and CEO.

We host software on AWS or Azure hence their security policy are also applicable

https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html
https://azure.microsoft.com/en-gb/support/trust-center/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
https://azure.microsoft.com/en-gb/support/trust-center/
https://aws.amazon.com/config/
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://azure.microsoft.com/en-gb/support/trust-center/
https://aws.amazon.com/inspector/
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
https://azure.microsoft.com/en-gb/support/trust-center/
https://aws.amazon.com/guardduty/
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://azure.microsoft.com/en-gb/support/trust-center/
https://docs.aws.amazon.com/incident-manager

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Datavid's Equal Opportunities Policy adheres to the Equalities Act 2010, emphasizing diversity in recruitment and offering equal pay across similar grades. Recruitment strategies prioritize expertise and diversity, utilizing skills-based assessments and non-discriminatory language in job advertisements that are available in accessible formats. Notably, 60% of UK full-time equivalents (FTEs) are from under-represented groups. Recruitment panels include women and individuals with protected characteristics, and use structured interviews to ensure fairness. Additionally, 13% of UK FTEs are apprentices, highlighting our commitment to training new talent.

Retention is strong, attributed to engaging work, continuous skill development, rotational engagements, added responsibilities, and social events. Flexible and remote working options are standard from day one, accommodating diverse employee needs.

Training is conducted virtually, with accessible facilities and documentation. Employees have opportunities for public skills training with reimbursable fees. Professional growth is supported through mentoring, with 10% of UK FTEs currently enrolled in training courses.

Datavid proposes a comprehensive approach to monitoring, measuring, and reporting on Diversity, Equality, and Inclusion (DEI). This involves conducting a requirements survey with the Authority to align our policies with DLUHC requirements. Any identified gaps will be integrated into our systems within 90 days of contract signing, ensuring efficiency by maintaining a unified process for DEI monitoring.

Metrics from recruitment and professional development are crucial for managing compliance with DEI policies and for informing future recruitment strategies. These metrics are reviewed quarterly by the Core Management team and are also utilized in one-on-one staff reviews.

Data is currently managed through spreadsheets by location managers, who report these metrics to the enterprise level. These metrics are discussed in weekly meetings with the CEO and quarterly at the Core Management Meetings. Transparency in feedback and improvements is maintained through presentations at monthly All Hands meetings and an open email suggestion box for improvements.

Wellbeing

Datavid recognizes its personnel as its primary internal asset and has seamlessly integrated Health and Wellbeing into its core management practices. The company is in the process of adopting the 6 Standards of Mental Health at Work, extending these to include physical wellbeing discussions i.e. Standard-1: Program - The Core Management Team regularly discusses staff recruitment, development, and wellbeing weekly, directly managing about 40% of consultants. Other project-leaders report to the CEO weekly, with any health-related feedback either addressed immediately by project-leaders or escalated. Recruitment and promotion processes consistently emphasize diversity, disability, and inclusivity. Standard-2: Work Design and Organizational Culture - Agile methodologies are standard across all projects, ensuring clarity on deliverables and deadlines through daily stand-ups and biweekly sprint meetings. A supportive team culture is fostered, with resources like a Technical Slack Channel available for additional support. Flexible working-conditions, including work-from-home options, help staff manage work-life balance, and monthly All-Hands meetings align employee efforts with corporate objectives. Standard-3: Promote Open Culture - Regular one-to-one meetings with senior managers ensure that all employees have a platform to discuss work-life issues openly. Standard-4: Mental Health Literacy - By the end of June 2023, training for managers on handling workplace mental health will be introduced, equipping them with necessary tools and techniques. Standard-5: Use of HSE Management Standards Indicator Tool - This tool is actively used within sprint and project teams to identify and address any assistance needs promptly, with actions taken including workload adjustments, emergency leave, or the provision of a mentor. Standard-6: Internal Escalation and Reporting - A robust system for monitoring, acting on, and reporting health issues is in place, with all concerns reviewed during the Core Management Meetings. Through these standards, Datavid is committed to maintaining an environment that supports the mental and physical health of its workforce.

Pricing

Price
£100 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited by time period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Balvinder.dang@datavid.com. Tell them what format you need. It will help if you say what assistive technology you use.