NYMO GROUP LTD

Nymo EPOS

Nymo EPOS is a cloud-based point-of-sale system designed to streamline business operations. It offers secure payment processing, real-time inventory tracking, and customer management, ensuring compliance with UK regulations. With user-friendly features and seamless integration, it enhances operational efficiency, providing businesses with reliable, scalable, and cost-effective solutions.

Features

• Real-time sales reporting
• Secure payment processing
• Inventory management
• Customer management
• Multi-location support
• Cloud-based system
• Customizable user interface
• Automated stock alerts
• Integration with accounting software
• Fast transaction speed

Benefits

• Improve transaction speed and accuracy
• Streamline inventory management and tracking
• Enhance customer relationship management
• Access data remotely, anytime, anywhere
• Reduce manual errors and operational overhead
• Simplify financial reporting and accounting
• Enable multi-location operation management
• Ensure secure and compliant transactions
• Increase operational efficiency with automation
• Improve business insights with real-time data

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

648238748326637

Contact

Amir Rashid
07887777040
tenders@nymogroup.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nymo EPOS integrates seamlessly with accounting software like Xero and QuickBooks, CRM platforms such as Salesforce, and inventory management systems. It enhances operations by connecting with other business tools, enabling streamlined workflows, accurate financial reporting, and improved customer relationship management, all within a unified ecosystem.
• Cloud deployment model: Public cloud
• Service constraints: Nymo EPOS operates in the public cloud, requiring an internet connection for optimal performance. The service may experience brief downtime during scheduled maintenance, typically outside of peak business hours, with prior notification provided. The system is compatible with most modern hardware configurations; however, older devices or unsupported operating systems may experience limited functionality. Additionally, while Nymo EPOS integrates with many third-party platforms, certain integrations may require additional configuration or custom development. Support is available for users on supported versions of the system, and we recommend regular updates to ensure continued performance and security.
• System requirements:
  • Internet connection (minimum 5 Mbps speed)
  • Compatible web browser (Chrome, Firefox, Edge)
  • 2GB RAM or higher
  • 1.5GHz CPU or higher
  • Windows 10 or macOS 10.12+
  • Latest version of JavaScript enabled
  • Secure SSL certificate for data encryption
  • Cloud storage space for backups
  • Compatible payment terminal hardware
  • Antivirus software for system security

User support

• Email or online ticketing support: Yes
• Support response times: We provide email and online ticketing support. Our support team aims to respond to all queries within 1 business day during regular hours (Monday to Friday). For urgent requests, we offer priority support, with response times within 4 hours.; ; On weekends, response times may be slightly delayed due to limited staffing, but we strive to address all issues within 48 hours. We prioritize critical issues to minimize downtime and ensure business continuity for our clients. Support is available for all customers at no extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Nymo EPOS offers flexible support levels to meet different operational needs.; ; Standard Support (Included):; Provided at no additional cost and included with all subscriptions. This level offers email and online ticketing support during business hours (Monday to Friday). Response times are typically within one business day. Standard support covers general queries, guidance on system use, and issue resolution for supported versions of the service.; ; Enhanced Support (Optional, Additional Cost):; Enhanced support is available as a paid option. It includes faster response times (within four business hours), extended support hours, and priority handling of incidents. This level is suited to organisations requiring higher availability and quicker issue resolution.; ; Account Management and Technical Support:; For customers on Enhanced Support, a dedicated Technical Account Manager or Cloud Support Engineer can be provided at an agreed additional cost. This includes proactive support, regular service reviews, assistance with integrations, and guidance on best practice use of Nymo EPOS within the buyer’s environment.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Nymo EPOS helps users get started with comprehensive user documentation, online training, and optional onsite training. We offer a help center with FAQs and tutorials, and our customer success team provides ongoing support to assist with setup and optimization. These resources ensure a smooth onboarding experience for all users.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, Nymo EPOS offers data extraction through CSV or Excel exports, API access for bulk data, and secure data backups. Our support team is available to assist throughout the process, ensuring users can easily manage and secure their data for future use.
• End-of-contract process: At the end of the contract, Nymo EPOS ensures a smooth transition for users. Here's an overview of the end-of-contract process:; ; Data Extraction and Backup: As mentioned, users can export their data or request a backup before the contract concludes. We provide assistance during this process to ensure all data is securely retrieved and stored.; ; Service Discontinuation: Once the contract ends, access to Nymo EPOS will be suspended. Any ongoing subscription or service-related features, including cloud access, will no longer be available unless the contract is renewed.; ; Included in the Price: The contract covers all standard features of Nymo EPOS, including system usage, support, and updates during the contract term. It also includes basic data storage and access to user documentation, training, and standard customer support.; ; Additional Costs: Some services, such as enhanced support, onsite training, or custom integrations, may incur additional fees. Data backup beyond the contract term, long-term data storage, and certain API-related features could also involve extra charges.; ; Nymo EPOS strives to make the end-of-contract process transparent and seamless, ensuring that users can continue their operations without disruption.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Nymo EPOS is designed to work seamlessly on mobile devices. The mobile version offers a streamlined interface optimized for smaller screens, allowing users to perform essential tasks such as processing transactions, managing inventory, and accessing sales reports on the go. While the desktop version provides a more detailed and feature-rich interface, the mobile version focuses on core functionality, ensuring ease of use for staff on the move. The mobile service supports real-time syncing with the desktop version, ensuring that all updates are reflected across both platforms instantly.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The Nymo EPOS API allows users to integrate and manage key system functions such as inventory, customer profiles, and transactions. Users can set up the service, configure settings, and make changes to operational data through the API. However, users can't modify core system features like payment flows or UI/UX design. Some advanced configurations and custom integrations require additional support from Nymo EPOS. The API also has rate limits to ensure stability and prevent excessive use.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Nymo EPOS ensures that users are not affected by the demand of other users through a scalable cloud infrastructure. We use load balancing and resource allocation techniques that distribute traffic evenly across multiple servers, ensuring that no single user experiences performance degradation. Our system also provides dedicated resources for each user, meaning that their service is not impacted by others’ usage. Additionally, auto-scaling capabilities are in place to handle increased demand, ensuring consistent system performance even during peak usage times. This guarantees a seamless and reliable experience for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, Nymo EPOS provides detailed service usage metrics to help businesses monitor performance. Key metrics include:; ; Sales Data: Real-time sales tracking, including total sales, transaction volume, and revenue trends.; ; Inventory Levels: Insights into stock movement, product performance, and stock alerts.; ; Customer Metrics: Customer activity, purchase history, and engagement levels.; ; Transaction Data: Average transaction value, payment methods, and frequency of transactions.; ; System Performance: System uptime, response times, and API usage.; ; These metrics can be accessed via the dashboard and exported for further analysis.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from Nymo EPOS through several methods:; ; CSV/Excel Exports: Key data, including sales, inventory, and customer profiles, can be easily exported into CSV or Excel formats directly from the platform’s interface.; ; API Access: For bulk data or integration needs, users can access the API to extract larger datasets programmatically.; ; Backup Requests: Users can request a full data backup, which is securely stored in the cloud for a specified time.; ; Support is available to assist with data export and ensure smooth handling of the process.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Nymo EPOS guarantees 99.9% uptime for our cloud-based service, ensuring that users can rely on consistent access to the platform. This is backed by our Service Level Agreement (SLA), which defines the availability standard and the terms for service reliability.; ; Availability Guarantee:; ; We commit to 99.9% uptime, excluding scheduled maintenance, which will be communicated in advance. This translates to a maximum allowable downtime of approximately 8 hours per year.; ; In the event of an unplanned outage exceeding the agreed uptime, we provide pro-rata refunds based on the downtime period. Refunds will be calculated based on the total service fee for the affected period.; ; Service Level Agreement (SLA):; ; Response Time for Support: Critical issues will be addressed within 4 hours, and non-critical issues within 1 business day.; ; Compensation: If availability falls below the guaranteed 99.9% uptime in any given month, users will receive a refund or service credit proportional to the downtime experienced.; ; Our commitment to these SLAs ensures that Nymo EPOS meets high standards of service availability, maintaining business continuity for our users.
• Approach to resilience: Nymo EPOS is designed for resilience with multi-region data centres, automatic failover, and redundant systems to ensure continuous service availability. Regular data backups and a comprehensive disaster recovery plan are in place to protect against data loss and downtime. Detailed information on our infrastructure is available on request.
• Outage reporting: Nymo EPOS provides transparent and timely reporting for any service outages to keep users informed and minimize disruption. Here’s how we handle outage reporting:; ; Public Dashboard: We offer a public status page that provides real-time updates on the health of the system. This dashboard shows the current status, ongoing issues, and a history of past outages. It is accessible to all users and provides visibility into service performance.; ; Email Alerts: Users are automatically notified via email alerts whenever there’s an outage or service disruption. These emails provide details about the issue, expected resolution times, and any interim solutions to minimize impact. Alerts are sent for both planned maintenance and unexpected outages.; ; API Integration: For users requiring real-time information, we provide an API endpoint that delivers system status updates. This allows businesses to integrate outage notifications into their own monitoring systems.; ; Scheduled Maintenance Notifications: We send advance notifications of scheduled maintenance through email and our status page, ensuring that users are aware of any planned downtime ahead of time.; ; By providing these reporting mechanisms, Nymo EPOS ensures that users are always informed and can take appropriate action during service interruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Nymo EPOS implements strict access controls in management interfaces and support channels to ensure secure access. Role-based access is enforced, limiting users to only the necessary permissions based on their roles (e.g., admin, support staff). Multi-factor authentication (MFA) is required for accessing management interfaces, adding an extra layer of security.; ; For support channels, access is restricted to authorized personnel, and sensitive information is shared only with verified users. Audit logs track all activities within management interfaces and support interactions, ensuring accountability and quick identification of any unauthorized access attempts.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: Nymo EPOS prioritizes security governance through a comprehensive approach that includes regular security audits, data encryption in transit and at rest, and access control mechanisms to protect user data. We comply with industry standards such as ISO 27001, GDPR, and Cyber Essentials to ensure the highest level of security. Our security policies are regularly updated to address emerging threats. We also conduct employee security training to promote a culture of vigilance and compliance. Additionally, we have a dedicated security team that monitors the system continuously to detect and mitigate potential threats.
• Information security policies and processes: Nymo EPOS follows strict information security policies, including access control, data encryption, and regular security audits to protect user data. We have an incident response plan, conduct employee training on security best practices, and ensure compliance with ISO 27001 and GDPR. The Information Security Officer oversees security governance, with regular reports to senior management and the Board of Directors, ensuring policies are consistently followed and updated.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nymo EPOS follows a structured configuration and change management process to ensure service stability and security. All components, including software updates, configurations, and infrastructure changes, are tracked through version control systems and change logs throughout their lifecycle.; ; Before implementing any changes, we conduct security impact assessments to evaluate potential risks and ensure compliance with security standards like ISO 27001 and GDPR. Changes are tested in a staging environment before deployment to minimize disruptions. Any changes to configurations or updates are reviewed and approved by our security team to mitigate potential vulnerabilities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Nymo EPOS follows a proactive vulnerability management process to safeguard our services. We assess potential threats through regular security scans and penetration testing, identifying vulnerabilities before they can be exploited.; ; Patches are deployed within 24 hours of discovering a critical vulnerability, with testing done in a staging environment to ensure compatibility. For non-critical vulnerabilities, patches are rolled out within a scheduled update cycle.; ; We stay informed about potential threats by monitoring threat intelligence feeds, security advisories, and industry sources like CVE databases and vendor-specific alerts. Our dedicated security team evaluates and addresses emerging threats swiftly.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nymo EPOS employs continuous protective monitoring to detect potential compromises. We use advanced intrusion detection systems (IDS) and log monitoring tools to identify unusual activity or unauthorized access in real-time.; ; When a potential compromise is detected, our security team initiates a rapid response by investigating the incident, containing the threat, and mitigating any damage.; ; For critical incidents, we respond within 30 minutes to assess the impact and take immediate corrective actions. Non-critical incidents are investigated within 4 hours. All incidents are documented and reported to senior management for review and further action.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Nymo EPOS has pre-defined incident management processes for common events such as system outages, data breaches, or security incidents. These processes ensure quick identification, containment, and resolution.; ; Users can report incidents through email or our online ticketing system, where they can log issues and receive real-time updates.; ; We provide incident reports after resolution, detailing the nature of the issue, the actions taken, and any preventative measures implemented. These reports are shared directly with affected users and made available upon request for transparency. Our dedicated support team ensures continuous communication throughout the incident lifecycle.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.