OLM Systems
ECLIPSE Application Managed Services
As part of our commitment to supporting customers using our Platform for Care Product Suite, we offer a platform of services to enable high quality social work without the need to retain OLM product-specific technical skills.
OLM takes responsibility for ‘managing. the platform beyond SaaS.
Features
- A tiered selection of services, tailored around requirements/ budgets
- Essentially ‘managing' the platform beyond SaaS
Benefits
- Freeing resources associated with these services
- Support to more corporate systems and projects
- Delivering a sustainable/ effective platform of services
- Enabling high quality social work
- Negating the need to retain OLM product-specific skills
- Total Cost Ownership – future proof the cost of change
Pricing
£15,000 to £150,000 a licence a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@olmgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 4 8 3 5 0 0 2 9 8 3 1 9 7 4
Contact
OLM Systems
Andy Humphries
Telephone: 07702 904206
Email: bidteam@olmgroup.com
Planning
- Planning service
- Yes
- How the planning service works
- Pre-sales Consultancy is available to advise and design a solution specific for each local authority.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Webinars and drop in sessions are provided for users accessing and working with the service.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- The service helps local authorities to assess key decision making points associated with ongoing activities to support and maintain cloud based applications.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- The service is accredited to ISO/IEC 27001 certification standard.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- The service helps local authorities to assess key decision making points associated with ongoing activities to support and maintain cloud based applications.
Service scope
- Service constraints
-
The service is provide online with relevant support.
On site services can be provided separately, as agreed with the customer.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- An SLA is provided as part of this service.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The service has a singular level of support which comes as part of the service fee. We have a team of highly qualified service experts who manage service requests.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 04/12/23
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
OLM is committed to achieving a sustainable world and fighting climate change through the reduction of carbon emissions. We have an Environmental Management System (EMS) and a Sustainability Programme in place, which detail what OLM is doing as an organisation to help the environment and reduce our carbon footprint.
OLM’s Sustainability Programme is structured according to the ISO14001:2015 Environmental Standard clauses, and we deliver this to employees via an Environmental Management Operating Manual. We also keep a group-wide register of environmental objectives, targets and action plans.
One of the incentives we operate to encourage staff members to play a role in fighting climate change is the Ride to Work Scheme, which promotes a culture of cycling to work instead of using carbon-emitting cars and trains.
OLM currently recycles 99.9% of the paper used and all electronic equipment is recycled and/ or decommissioned, thereby minimising the damage to the environment.
OLM uses online meeting solutions to reduce staff travel and encourages staff to use public transport wherever possible in order to reduce our carbon footprint.
We collaborate with customers to identify paper-based business processes within the scope of the project and replace them with electronic systems, therefore, reducing the paper use. This includes promoting a paperless culture where communications and promotions are delivered digitally instead of via print as much as possible.
We also mobilise staff to enable mobile working, thereby reducing costs and improving the overall carbon footprint.Covid-19 recovery
Since transitioning out of the 2020/21 lockdowns and related social distancing restrictions, OLM has continued to promote a clean and safe culture that remains vigilant of Covid risks. With this in mind, we have extended our remote working operations, thereby encouraging staff to work from home for majority of the time and only visiting the offices for group meetings and teamwork requiring a ‘needs in-person presence’.
Due to this approach, we have significantly reduced our space to one floor at our Head Office, operating a new hot desk facility, and ensuring staff book in digitally to maintain manageable attendance.
Within the building, we continue to offer hand sanitising facilities and distribute Covid-19 lateral flow to staff after they have visited. Any Covid-19 contractions are immediately reported company wide and sickness absence management continues to consider this additional threat.
In terms of supporting our wider stakeholder community, OLM previously designed and launched a new lite version of our case management software, which we offered for free during the pandemic to Local Authorities and charities who were involved in the Covid-19 response, to better support their remote operations. This software remains available today at a discounted option compared to our premium software.
Our Group cyber security arm, Hytec, also provided consultancy, advice, and guidance services to our cyber security customers on how to keep their operations safe from cyber-attacks during lockdown and the working-from-home culture.
OLM has (and will continue to, where required) completed Account Management meetings and Users Groups virtually, in order to ensure the safety of our staff and customers. Where necessary, face-to-face sessions have been reintroduced. This approach ensures our customer’s requirements and objectives are factored into such sessions.Tackling economic inequality
OLM is committed to driving high value jobs in the technology sector/ creating opportunities that improve economic inequality. It’s not just the responsibility of Social Care organisations, but sustainable and supportive industry that makes a difference and sustains the future of our communities.
In 2022, we launched our OLM Academy to provide opportunities to individuals who show learning potential over academic excellence. The academy has already started to recruit from some of the UK’s poorest areas. We have also offered a ‘Ways to Work Scheme’ for many years to encourage young people to gain experience from companies, which leads to full time employment.
We understand not all individuals are able to pursue academia and prefer vocational experience to kick start their careers. It is important to give people a glimpse into organisations at an early age in order to allow them to broaden their horizons on choices for their future. We have found this highly successful in bringing new talent into local areas, promoting economic growth, as well as giving people a gateway into full time employment.
We also work with a number of local good causes and charities, allowing staff time to partake in fundraising activities. Recent examples include:
• Raising £2k for ‘Children in Need’
• Donating to Crisis and Help for Heroes
• OLM@30: Walk in the Shoes of our Customers challenge - A challenge designed to raise awareness of our customers/local causes.
Where OLM conducts events/ carries out projects, it procures products/ services from local businesses. Services are procured through a local supply chain to support the local economy. We’re always keen to establish mechanisms for supporting local groups in terms of financial donations/ equipment.Equal opportunity
OLM operates an Equality & Diversity policy that promotes and develops equality in the workplace of OLM. The policy ensures fairness in our decision making and maintains a good working relationship with all employees/ customers.
We treat everyone with respect and consideration. There is no discrimination at OLM regardless of gender, marital or civil status, gender reassignment, pregnancy and parental leave, sexual orientation, nationality, national origin, ethnicity, race, colour, religion or belief, age, disability, part-time/ fixed-term working.
OLM’s policy on equal opportunities complies with the statutory prohibitions on discrimination, so as to avoid unlawful discriminatory practices. This policy is monitored/ reviewed by the HR department in January of each year.
OLM is committed to driving high value jobs in the technology sector/creating opportunities that improve economic inequality. In March 2022, OLM launched a Developer Academy offering placements to individuals starting their career in software development in the UK. The academy has been specifically designed to support individuals who show learning potential over academic excellence.
We understand not all individuals are able to pursue academia and prefer vocational experience to kick start their careers. It is important to give people a glimpse into organisations at an early age to allow them to broaden their horizons on choices for their future. We have found this highly successful in bringing new talent into local areas, promoting economic growth, as well as giving people a gateway into full time employment.
We promote equality/fairness in work - we advise our clients of the importance of using suitable accessible language within their citizen portals to ensure citizens are able to access the guidance on the support available.
In supporting the above, OLM staff are required to complete online training in equality, diversity, and inclusion as part of their joining OLM and as an ongoing process.Wellbeing
OLM believes people and values are the lifeblood of our business. Too many organisations simply value words which don’t translate into the reality of the day-to-day. Our values flow through everything that we do - they define who we are and what we stand for.
Our values have been defined by our people and have been integral to the journey and will continue to be for our future. Core OLM values are:
• Enthusiastic: We enjoy what we do and get the job done
• Inquisitive: Start with why? Strive to deliver the best results
• Collaborative: Work in partnership to co-design the very best solutions.
OLM maintains a Health & Safety policy - we also provide a H&S Handbook to staff, detailing the company’s intent to protect employees’ safety and to promote preventative measures designed to protect all staff against the risk of injury/illness. In line with this, OLM has two Employee Assistance Programmes (EAPs):
• Smart Health
• Care First.
Both schemes are designed to help employees with a range of life matters. These programmes intend to help staff and their families deal with personal problems that might adversely impact their work performance, health/wellbeing. The programmes cover areas such as Mental health support, managing money/relationships, family matters, work/careers, returning to work/retirement/illness and injury etc.
OLM offers employees eye care vouchers, childcare vouchers, a Cycle to Work scheme, and Menopause workshops, drop-in sessions, and a private online discussion channel, where employees can discuss any matters relating to menopause.
OLM also has an above average annual leave entitlement, as well being fully compliant with the Living Wage.
Where OLM conducts events/carries out projects, it procures products/services from local businesses. Services are procured through a local supply chain to support the local economy.
Pricing
- Price
- £15,000 to £150,000 a licence a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@olmgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.