Pindar Creative
Interactive Mapping Framework
We specialise in producing interactive mapping solutions to promote sustainable travel.
Our websites have the following;
- Pan-able mapping
- Layers which can be turned toggled
- Multiple map layers/scales
- Clickable Hotspots
- Search functionality
- Bus/Cycle Route highlighting
- Responsive Design
Features
- County, Area, Local multi-media Travel Plan, Tourism, Cycle/Walking maps
- Residential and workplace travel plans promoting bus/cycle/walk/rail/car-share
- Public Transport Information, Bus/Rail Stations, Bus Stops, Cycle Parking/Hire Locations
- Key landmarks/areas (shopping and eating quarters, parks)
- Fully pan-able interactive maps with clickable hotspots/external website links
- Possible links to Real-time & journey planning
- Search functionality
- Bus / Cycle Route highlighting
- Responsive Design to work across as many devices as possible
Benefits
- Reuse cartogrpahy to keep costs down
- Keeps cartography on brand across channels
- Based on framework with roadmap
- Full update service available from TransXChange data
- Responsive Design to work across as many devices as possible
Pricing
£5,820 a licence a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at c.thomas@pindarcreative.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 4 8 6 6 4 5 8 9 7 7 8 6 6 0
Contact
Pindar Creative
Carl Thomas
Telephone: 01296390100
Email: c.thomas@pindarcreative.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- There are no constraints including planned maintenance arrangements or support being limited to specific hardware configurations.
- System requirements
- A modern web browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- EMAIL AND ONLINE TICKETING SUPPORT. We offer technical support to customers through email, telephone and a Helpdesk ticket support system. We operate this facility during Working Days and Working Hours although customers can send emails or log issues using the Helpdesk 24/7. However, for an additional cost outlined in our pricing document, clients will receive 24/7/365 response for email and telephone requests out with normal office hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Telegram support also as support client
Facebook messenger support
Twilio
Multiple clients support
Easy theming
Co-Browsing/Screen sharing
Speech to text
Unlimited operators, chats at the same time, departments
User screenshots, see what your users sees
Files uploads, drag & drop
Visitor tracking across different subdomains of domain
Chrome extension
Operator To Operator chat
Option to have custom form attributes or pre-fill existing ones
Pro active users invitation to chat
RTL and LTR languages support - Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- SUPPORT LEVELS CATEGORY A. Fault which makes the Software unusable. 1 hour response, urgent ASAP resolution. CATEGORY B. A fault which has a material effect upon the functionality, accuracy or performance of any substantial function of the Software . 2 hour response, 7 hours resolution. CATEGORY C. A Fault which does not permit the customer and its competent employees to make full, efficient and proper use of the software. 2 hour response, 21 hours resolution. CATEGORY D. Shall be a minor cosmetic Fault, which does not affect the performance of the Software or the Customer’s use of it. 4 hour response, resolved at a date agreed with the customer. TYPE OF STANDARD SUPPORT PROVIDED • Correctly assessing and categorising reported incidents. • Filtering out any end-user errors i.e. operator error • Allocating priority categories and escalating responses. • Ensuring calls are directed to the correct resource to diagnose/resolve problems. • Updating on the progress of incidents, according to the SLA requirements. • Managing change implementation • Manage version control. 'Out-of-hours' support and a dedicated Technical/Cloud Account Manager can be provided at an extra cost.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Not applicable
- Service documentation
- No
- End-of-contract data extraction
-
There is no user data.
Only mapping tiles and point of interested data - End-of-contract process
- Website closed down and archived
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Server resource are constantly monitored and resources added is systems start to slow down
Analytics
- Service usage metrics
- Yes
- Metrics types
- Google Analytics
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Not applicable
- Data export formats
- Other
- Other data export formats
- Not applicable
- Data import formats
- Other
- Other data import formats
- Not applicable
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.9% application uptime as measured through 1-minute polls using ICMP echo-requests. 99.9% network connectivity uptime of the customer service as measured through 1-minute polls using ICMP echo-requests Users are refunded by negotiated settlement outlined in the services levels in the G-Cloud 12 call off contract
- Approach to resilience
- Pindar Creative do not want to make this information public. However, we are willing to share information with a specialist security expert on how we have designed our service to be resilient
- Outage reporting
- Our system issues email alerts to named contacts
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Access only available from the server desktop. RDC over VPN locked down to IP address of business and PC
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- United Registrar of Systems
- ISO/IEC 27001 accreditation date
- 3/5/2019
- What the ISO/IEC 27001 doesn’t cover
- Hosting partner also holds ISO 27001
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- To preserve confidentiality, integrity and availability, Pindar Creative have implemented an Information Security Management System (ISMS) in accordance with the international standard ISO/IEC 27001. The the ISMS policy is approved by Senior Management and is reviewed at regular intervals (ISMS Management Review Meetings) or upon significant change. Management have put an audit programme in place and all sections of the ISMS are audited at least once a year to ensure that the ISMS:- a) conforms to the requirements of the relevant standards and any other legal, regulatory or contractual requirements b) meets all identified information security and business continuity requirements c) is effectively implemented and maintained d) perform as expected The ISM records decisions and actions related to: i. the improvement of the ISMS ii. updating of the risk assessment and risk treatment plan as appropriate iii. the modification of procedures and controls in response to changes in requirements iv. resource needs v. improvements to how the effectiveness of controls and objectives are measured Regular ISMS Review Meetings Any action needed is implemented and such action reviewed for effectiveness including changes to the ISMS. Appropriate documented information on the action taken is retained
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Firewalls are configured 24/7 to alert in the event of significant intrusions or incidents occurring We use Remote Management Monitoring and live detection defence systems to detect vulnerabilities Anti-Virus is configured to be patched automatically. Our automatic patch policy covers, binary executable, source code modification, service pack and firmware patches Technical services will then identify the priority for the update to be tested and deployed dependant on the nature of the treat and any known exploits. Any patch deployment and software updates must comply with our defined change management process
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Systems are monitored 24/7 by Barracuda Remote Management Monitoring (RMM) software, calling the operations team to action when necessary. The RMM notifies of: Warning Alerts, Critical Alerts, System Down and System Recovery. Regular scanning at the gateway finds vulnerabilities such as SSL injection, cross-site scripting, and others. Any issues found will be imported into the Barracuda Web Application Filter, which automatically generates and applies mitigation rules. Servers are professionally managed and conform to guidelines under the Government's e-Government programme. The Data Centre undergoes PEN testing on a daily basis. Any reported issues are immediately dealt with.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation Incidents are reported on the corporate job system database The Information security Officer responds to any incidents reported in line with established control procedures. We have a full incident management plan which we are happy to supply upon request
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Wellbeing
Fighting climate change
Interactive mapping for public transport in the UK can significantly aid local authorities in combating climate change through several key mechanisms.
Firstly, by providing accessible and real-time information on public transport routes, schedules, and availability, interactive mapping encourages individuals to opt for more sustainable modes of transportation. When people can easily visualize the options available to them, they are more likely to choose buses, trains, or trams over private vehicles, thereby reducing carbon emissions associated with personal car usage.
Moreover, interactive mapping allows for better coordination between different modes of transportation, such as integrating bus routes with cycle lanes or providing seamless connections between train stations and bus stops. This multimodal approach not only encourages people to use public transport but also promotes healthier and more active lifestyles, reducing reliance on fossil fuel-powered vehicles.Wellbeing
Public transport interactive mapping can greatly benefit local authorities in supporting wellbeing by enhancing accessibility, promoting physical activity, and reducing stress associated with navigating transportation systems.
Firstly, interactive mapping can provide real-time information on public transport routes, schedules, and accessibility features such as wheelchair ramps or priority seating. This accessibility empowers individuals with mobility challenges to navigate the system with greater ease, ensuring they can access essential services and participate in community activities, thereby fostering inclusivity and improving overall wellbeing.
Secondly, by displaying walking and cycling routes alongside public transport options, interactive maps encourage active transportation. Encouraging people to walk or cycle for part of their journey promotes physical activity, which is linked to numerous health benefits such as reduced risk of chronic diseases, improved mental health, and enhanced overall wellbeing.
Moreover, interactive mapping can help alleviate the stress and anxiety associated with using public transport by providing clear, user-friendly navigation tools. Users can easily plan their journeys, check for delays or disruptions, and receive real-time updates, reducing uncertainty and promoting a sense of control over their travel experience.
Additionally, interactive maps can highlight points of interest along public transport routes, such as parks, green spaces, or community centres, encouraging people to explore their local area and engage in recreational activities that contribute to mental and emotional well-being.
Overall, by facilitating accessibility, promoting active transportation, and reducing travel-related stress, public transport interactive mapping plays a vital role in supporting the well-being of individuals and communities, ultimately contributing to healthier and more resilient societies.
Pricing
- Price
- £5,820 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at c.thomas@pindarcreative.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.