Caura Ltd

Caura Vehicle Management

Caura Vehicle Management is a suite of software applications for owners of vehicle fleets. Caura helps manage administration for MoTs, Road Tax, vehicle insurance and insurance claims. It also provides a platform for document management. It combines an application for vehicle drivers with a central Master Dashboard.

Features

  • Innovative suite of applications to facilitate vehicle and fleet management
  • Manages MoTs, Road Tax, insurance, accident claims and driver documentation
  • Booking and payment of MoTs, payment Road Tax
  • Combination of central Master Dashboard and mobile phone-based driver application
  • Customer chooses which activities to centralise or allocate to drivers
  • Can support any number of vehicles or fleets
  • Suitable for fleets managed in-house or outsourced
  • iOS and Android versions available
  • On-boarding, training and aftercare available for Master Dashboard users
  • Payment of parking nationwide, CC/ULEZ, Dartford Crossing

Benefits

  • Significant cost savings in vehicle and fleet management
  • Helps avoid non-compliance and expensive fines
  • Access to competitive insurance for each class of vehicle
  • Efficient documentation and management of insurance claims can improve outcomes
  • Provides support to drivers and saves time
  • GDPR compliant, reliable driver authentication, secure data transmission and storage
  • Reliable medium for document management and maintaining audit trails
  • Provides useful insights around frequency and causes of accidents
  • Cloud-based – customers pay according to usage of Driver App
  • Provides effective controls and peace of mind.

Pricing

£10 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 4 8 6 9 7 5 2 4 4 5 4 7 2 5

Contact

Caura Ltd Sai Lakshmi
Telephone: n/a
Email: sai@caura.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Insurance underwriting is contingent on our partners willing to insure your vehicles.

MOT availability will be dependent on location, however there are only small gaps in geographic coverage (ultra-rural areas)
System requirements
  • IOS / Android mobile device and mobile connection
  • Desktop Browser (Mac or Windows) with internet connection
  • Latest software updates

User support

Email or online ticketing support
Email or online ticketing
Support response times
In-app support during business hours. Usually respond within a few hours.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
- Screen reader support: the Messenger is accessible via screen readers
- Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.
- Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.
Onsite support
Yes, at extra cost
Support levels
Same as in-app support
Support available to third parties
No

Onboarding and offboarding

Getting started
Online training and documentation
Service documentation
No
End-of-contract data extraction
Users can contact support@caura.com in order to extract their data when their contract ends. Furthermore users can download their transaction histories directly from the dashboard or app.
End-of-contract process
Evergreen contract however cancellation completed through in-app functionality.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Caura Driver App - iOS / Android
Caura Master Dashboard - browser-based
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
There are two mobile applications - one iOS and one Android - and one web application (accessible through any browser, mobile or desktop).
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Caura rebranded in Feb-22 and our brand designs were checked for top accessibility by the branding agency and all app designs were checked for accessibility ratings and met the highest rating (AAA)
API
Yes
What users can and can't do using the API
API access can be made available upon request. Users can set up the service by requesting this from the Caura team, who will assess each case on its merits. Users can make changes by requesting them at support@caura.com, or via their account manager. Each case of a change request will be decided upon its individual merits. Generally there is limited availability of changes through the API, since the API is made for accessing the core Caura services.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
As presented in service definition document

Scaling

Independence of resources
"Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.

Analytics

Service usage metrics
Yes
Metrics types
This is available on Caura Master Dashboard. Additional service usage metrics can be requested by contacting support@caura.com.

This information includes vehicle-level information, transaction information (volume/value), service uptime, etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Multifactor authentication and access-restriction.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
This is available on Caura Master Dashboard. Additional data export can be requested by contacting support@caura.com. Transaction history export can be done from within the dashboard or app.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Email to support@caura.com

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% uptime target however we are reliant on TPA API access. We would consider refund applications on a case-by-case basis.
Approach to resilience
"Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.
Outage reporting
In-app status page, and where relevant email/social media alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User-specific login, 2FA and minimum-strength passwords
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Payment partner accredited
PCI DSS accreditation date
N/A
What the PCI DSS doesn’t cover
N/A
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Not disclosed. Caura is registered with the ICO and complies with their requirements.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Commercially confidential
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Commercially confidential
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Commercially confidential
Incident management type
Supplier-defined controls
Incident management approach
Commercially confidential

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
  • DVLA
  • DVSA
  • TfL (CC/ULEZ/Dartford Crossing)

Social Value

Fighting climate change

Fighting climate change

Caura is eliminating paper-based vehicle administration - reducing waste by digitising all aspects of administration and enabling back-office teams to save data to a cloud storage accessible from anywhere.

This is not only better for remote working and cross-organisation but saves significantly on paper waste.
Tackling economic inequality

Tackling economic inequality

55% of families in the UK cannot afford £250 unplanned expenditure mid-month. The burden of administrative penalties for non-compliance with tedious and complex charges for cities, roads, tolls, airports, vehicle administration (tax/MOT) etc. are crippling for the average working family. Caura protects drivers against mistakes / missing these by enabling people to seamlessly pay these charges on the fly, from anywhere, on their phone. Caura also is building services to automate these payments in the future.

Pricing

Price
£10 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Users can download the free version of the mobile application on the Apple App Store (iOS) and the Google Play Store (Android). These are the consumer facing part of the product.
Link to free trial
Dl.caura.com/links/getapp

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sai@caura.com. Tell them what format you need. It will help if you say what assistive technology you use.