Caura Vehicle Management
Caura Vehicle Management is a suite of software applications for owners of vehicle fleets. Caura helps manage administration for MoTs, Road Tax, vehicle insurance and insurance claims. It also provides a platform for document management. It combines an application for vehicle drivers with a central Master Dashboard.
Features
- Innovative suite of applications to facilitate vehicle and fleet management
- Manages MoTs, Road Tax, insurance, accident claims and driver documentation
- Booking and payment of MoTs, payment Road Tax
- Combination of central Master Dashboard and mobile phone-based driver application
- Customer chooses which activities to centralise or allocate to drivers
- Can support any number of vehicles or fleets
- Suitable for fleets managed in-house or outsourced
- iOS and Android versions available
- On-boarding, training and aftercare available for Master Dashboard users
- Payment of parking nationwide, CC/ULEZ, Dartford Crossing
Benefits
- Significant cost savings in vehicle and fleet management
- Helps avoid non-compliance and expensive fines
- Access to competitive insurance for each class of vehicle
- Efficient documentation and management of insurance claims can improve outcomes
- Provides support to drivers and saves time
- GDPR compliant, reliable driver authentication, secure data transmission and storage
- Reliable medium for document management and maintaining audit trails
- Provides useful insights around frequency and causes of accidents
- Cloud-based – customers pay according to usage of Driver App
- Provides effective controls and peace of mind.
Pricing
£10 a user a month
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 4 8 6 9 7 5 2 4 4 5 4 7 2 5
Contact
Caura Ltd
Sai Lakshmi
Telephone: n/a
Email: sai@caura.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
Insurance underwriting is contingent on our partners willing to insure your vehicles.
MOT availability will be dependent on location, however there are only small gaps in geographic coverage (ultra-rural areas) - System requirements
-
- IOS / Android mobile device and mobile connection
- Desktop Browser (Mac or Windows) with internet connection
- Latest software updates
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- In-app support during business hours. Usually respond within a few hours.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
- Screen reader support: the Messenger is accessible via screen readers
- Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.
- Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast. - Onsite support
- Yes, at extra cost
- Support levels
- Same as in-app support
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Online training and documentation
- Service documentation
- No
- End-of-contract data extraction
- Users can contact support@caura.com in order to extract their data when their contract ends. Furthermore users can download their transaction histories directly from the dashboard or app.
- End-of-contract process
- Evergreen contract however cancellation completed through in-app functionality.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Caura Driver App - iOS / Android
Caura Master Dashboard - browser-based - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AAA
- Description of service interface
- There are two mobile applications - one iOS and one Android - and one web application (accessible through any browser, mobile or desktop).
- Accessibility standards
- WCAG 2.1 AAA
- Accessibility testing
- Caura rebranded in Feb-22 and our brand designs were checked for top accessibility by the branding agency and all app designs were checked for accessibility ratings and met the highest rating (AAA)
- API
- Yes
- What users can and can't do using the API
- API access can be made available upon request. Users can set up the service by requesting this from the Caura team, who will assess each case on its merits. Users can make changes by requesting them at support@caura.com, or via their account manager. Each case of a change request will be decided upon its individual merits. Generally there is limited availability of changes through the API, since the API is made for accessing the core Caura services.
- API documentation
- Yes
- API documentation formats
-
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- As presented in service definition document
Scaling
- Independence of resources
- "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
This is available on Caura Master Dashboard. Additional service usage metrics can be requested by contacting support@caura.com.
This information includes vehicle-level information, transaction information (volume/value), service uptime, etc. - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Multifactor authentication and access-restriction.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- This is available on Caura Master Dashboard. Additional data export can be requested by contacting support@caura.com. Transaction history export can be done from within the dashboard or app.
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- Email to support@caura.com
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9% uptime target however we are reliant on TPA API access. We would consider refund applications on a case-by-case basis.
- Approach to resilience
- "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.
- Outage reporting
- In-app status page, and where relevant email/social media alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User-specific login, 2FA and minimum-strength passwords
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Payment partner accredited
- PCI DSS accreditation date
- N/A
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- CSA CCM version 3.0
- Information security policies and processes
- Not disclosed. Caura is registered with the ICO and complies with their requirements.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Commercially confidential
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Commercially confidential
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Commercially confidential
- Incident management type
- Supplier-defined controls
- Incident management approach
- Commercially confidential
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
-
- DVLA
- DVSA
- TfL (CC/ULEZ/Dartford Crossing)
Social Value
- Fighting climate change
-
Fighting climate change
Caura is eliminating paper-based vehicle administration - reducing waste by digitising all aspects of administration and enabling back-office teams to save data to a cloud storage accessible from anywhere.
This is not only better for remote working and cross-organisation but saves significantly on paper waste. - Tackling economic inequality
-
Tackling economic inequality
55% of families in the UK cannot afford £250 unplanned expenditure mid-month. The burden of administrative penalties for non-compliance with tedious and complex charges for cities, roads, tolls, airports, vehicle administration (tax/MOT) etc. are crippling for the average working family. Caura protects drivers against mistakes / missing these by enabling people to seamlessly pay these charges on the fly, from anywhere, on their phone. Caura also is building services to automate these payments in the future.
Pricing
- Price
- £10 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Users can download the free version of the mobile application on the Apple App Store (iOS) and the Google Play Store (Android). These are the consumer facing part of the product.
- Link to free trial
- Dl.caura.com/links/getapp