Digital Space Cloud Services Limited

Digital Space Desktop as a Service (virtual desktops /VDI)

Amazon AppStream 2.0 lets you move your desktop applications to AWS, without rewriting them. It’s easy to install your applications on AppStream 2.0, set launch configurations, and make your applications available to users.

Features

• Simple application management
• Multiple virtual machine types
• GPU optimized virtual machines
• Amazon VPC support
• Supports federated sign-in using SAML 2.0
• Microsoft Active Directory domain support
• Smart card support
• Access your desktop applications from HTML5-capable browsers
• Multiple options for persistent file storage
• Host your AppStream 2.0 resources in multiple AWS regions

Benefits

• React quickly to changing conditions, access applications and desktops anywhere
• Store data on AWS instead of vulnerable endpoint devices
• Optimize costs with on-demand cloud scalability
• Fully managed application delivery and reliable AWS infrastructure

£0.02 an instance an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

648800452888636

Contact

Gary Beddow
0333 220 0222
frameworks@digitalspace.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: "AWS Support case response time depends on severity. The support response times for Developer, Business and Enterprise Support tiers are listed below:; ; Developer:; General guidance cases < 24 business hours; system impaired cases < 12 business hours.; ; Business: ; General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases; < 1 hour.; ; Enterprise:; General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes; ; Information: https://aws.amazon.com/premiumsupport/compare-plans/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: You can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Accessing AWS Support.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: "Basic; 24/7 customer service, support forums, 4 Core “Trusted Adviser” checks, personal health dashboard. No TAM. Free; ; Developer:; As above + business hours access to technical/architural Cloud Support Associates via email (one primary contact). No TAM. 3%x monthly AWS usage.; ; Business:; As above + 24/7 access to Cloud Support Engineers via email, chat and phone for unlimited contacts; architecture, 3rd party software and programmatic case management support. TAM. Greater of $100 or spend-dependent percentage (pm).; ; Enterprise; As above, plus architectural review, operations support, training, assigned concierge, proactive guidance, TAM. Greater of $15,000 or spend-dependent percentage (pm).; "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AWS provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Kindle
• End-of-contract data extraction: Data may be copied out using AWS API tools to download data.
• End-of-contract process: "Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism. ; ; Buyers pay for the services they use to the point of account termination. Please see the AWS EMEA Sarl G-Cloud 11 Pricing Document affiliated with this Service in the Digital Marketplace.; ; Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.; "

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None - Any device that supports HTML can utilise AppStream
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users interface with this service through the AWS Console
• Accessibility standards: None or don’t know
• Description of accessibility: "Documentation supporting this service is compliant to WCAG 2.0 level A and AA requirements. Certifications for accessibility, security, and other standards are accessed through the AWS Console, using the AWS Artifact service. ; ; AWS provides two graphical user interfaces, the AWS Management Console and the AWS ElasticWolf Client Console. The AWS ElasticWolf Client Console has incorporated Section 508 requirements and AWS has prepared a Voluntary Product Accessibility Template (VPAT) for the Console, which outlines the Console’s accessibility features.; The VPAT is available to customers using AWS Artifact, a self-service portal for on-demand access to AWS’ compliance reports.; "
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All functionality is exposed via an API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes - User can install their own applications to use with AppStream 2

Scaling

• Independence of resources: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; ; Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.; ; AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Capacity metrics: available, utilization, errors
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services (AWS)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).; ; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; ; Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage. ; "
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable. AppStream is a streaming service
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: Appstream supports any data format that hosted applications support

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: "Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ; ; ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security."
• Data protection within supplier network: Other
• Other protection within supplier network: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.; "

Availability and resilience

• Guaranteed availability: "AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:; https://aws.amazon.com/legal/service-level-agreements/; ; Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.; ; "
• Approach to resilience: "The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. ; ; AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. ; ; Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: "AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.; ; A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded. ; ; AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost."
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: AWS controls access to systems through authentication that requires a unique user ID and password. AWS systems don't allow actions to be performed without identification or authentication. Remote access requires multi-factor authentication. All remote administrative access attempts are logged and reviewed by the Security team for unauthorized attempts or suspicious activity. Incident response procedure is triggered in case of suspicious activity. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job. User access to AWS systems requires documented approval from authorized personnel.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus Isoqar
• ISO/IEC 27001 accreditation date: 05/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017,
  • ISO27018,
  • SOC1/2/3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017, ISO27018, Cyber Essentials Plus, SOC1/2/3
• Information security policies and processes: Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; ; Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management. ; "
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; ; AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage ; • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.; ; Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use. Log events are visible to the customer after turning on AWS CloudTrail in their account.; "
• Incident management type: Supplier-defined controls
• Incident management approach: "AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.; ; "

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • Although there is no requirement to connect to a public
  • Service network to run the service,
  • The service can be provided into the PSN or N3
  • Public networks
  • N3, HSCN, PSN, Police (ex-PNN), Janet, Rli

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We use 100% renewable electricity, monitor and publish our carbon emissions annually, and beat our 2030 carbon reduction target 8 years ahead of schedule. We are making good progress against our 2035 net zero target and are in the top 6% of companies assessed yearly by Ecovadis. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE).; ; We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.

  Tackling economic inequality

  Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business. ; ; More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom.; We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge. ; Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.

  Equal opportunity

  Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that. The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur.; ; Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase.; That means every employee at Digital Space should have:; • An equal chance to apply and be selected for posts pre-employment; • An equal chance to be trained, developed, and promoted whilst employed with the company; • An equal chance to have their employment terminated equally and fairly; Employees have the right to:; • Fair practices and behaviour in the workplace; • Fair allocations of workload; • A workplace that is free from unlawful discrimination, harassment or bullying; • Merit based selection process for recruitment and promotion; • Fair processes to deal with work-related complaints and grievances; ; We scored 71% on the government's Modern Slavery Assessment Tool and require all staff to complete regular training on diversity and inclusion issues.

  Wellbeing

  Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health.; ; The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms.; ; We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.

Pricing

• Price: £0.02 an instance an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.