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TRIPLE VALUE IMPACT LTD

IT Service Review

Our IT service review service provides a structured assessment to measure efficiency, reliability, and alignment of IT services with strategic goals of your organisation. Our services are tailored in individual need, but typically cover the following aspects of IT operations - infrastructure, applications, data management, cybersecurity, and user support services.

Features

  • Clear Scope Definition
  • Performance Metric Generation and Analysis
  • Stakeholder Feedback Gathering and Analysis
  • Benchmarking of Service Performance and Processes
  • Technology Assessment
  • Consolidated Report and Recommendations
  • Identification of Improvement Areas
  • Enhanced User Satisfaction
  • Ensure and Optimise Compliance Processes
  • Cost Optimisation

Benefits

  • Improved Service Delivery
  • Strategic Alignment
  • Compliance and Service Delivery Risk Management
  • Innovation and Growth

Pricing

£275 to £1,865 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@triplevalueimpact.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 4 8 9 5 4 6 2 9 2 6 8 8 8 1

Contact

TRIPLE VALUE IMPACT LTD Tim Pitts
Telephone: 07974406672
Email: accounts@triplevalueimpact.com

Planning

Planning service
Yes
How the planning service works
"At TVI, we understand the complexity of transitioning to cloud hosting or adopting new software services. That's why we offer comprehensive support to streamline the implementation process for our clients. From the initial planning stages to the final deployment, we provide expertise and guidance every step of the way.
Firstly, we collaborate closely with buyers to assess their specific needs and goals, tailoring a customized plan that aligns with their objectives and budget. Our experienced team conducts thorough analyses to determine the most suitable cloud hosting or software solutions for their requirements.
Throughout the implementation phase, we offer hands-on assistance to ensure a smooth and successful transition. This includes configuring and optimising the chosen services, migrating data securely, and providing comprehensive training for staff members to maximize efficiency and productivity.
Furthermore, we offer ongoing support and maintenance services to address any issues or challenges that may arise post-implementation, ensuring that our clients derive long-term value from their investment in the product.
With our dedicated support and expertise, clients can confidently navigate the complexities of adopting new technologies, knowing that they have a trusted partner by their side every step of the way."
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
"At TVI, we excel in delivering top-notch training for cloud software and hosting services, empowering our clients to harness the full potential of these technologies. Our dedicated team collaborates closely with buyers, understanding their specific needs and skill levels to tailor training programs accordingly. We offer comprehensive courses covering various aspects of cloud software and hosting, from basic concepts to advanced techniques, ensuring that participants gain a deep understanding of the tools and technologies involved. Through hands-on exercises and real-world scenarios, we provide practical experience that enhances learning and retention.
We also offer ongoing support and resources to reinforce learning and help participants apply their newfound knowledge effectively in their work environment. Our experienced instructors are always available to answer questions and provide guidance, ensuring that participants have the support they need to succeed. With our training programs, clients can empower their teams to become proficient in cloud software and hosting, driving innovation and efficiency across their organisation.
In summary, our comprehensive training approach ensures that clients can maximise the benefits of cloud technology, unlocking new opportunities for growth and success."
Training is tied to specific services
Yes
Services the training service works with
  • Azure
  • M365 Admin
  • PowerApps
  • Power Platforms
  • CoPilot

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
"At TVI, we recognize the challenges involved in migrating to the cloud or transitioning between cloud services. That's why we offer comprehensive migration support for our clients. From assessing current infrastructure to planning the migration strategy, we provide expertise and guidance throughout.
Firstly, we work closely with buyers to understand their unique requirements and objectives. We conduct thorough assessments of their existing systems and applications to determine the most effective migration approach.
Our experienced team then develops a detailed migration plan, outlining the steps involved and mitigating any potential risks. We assist in selecting the appropriate cloud services and providers based on the client's needs and budget.
Throughout the migration process, we offer hands-on support to ensure minimal disruption to operations. This includes data migration, application reconfiguration, and testing to verify compatibility and performance.
Additionally, we provide training and ongoing support to help users adapt to the new cloud environment. Our goal is to ensure a smooth and successful transition, allowing our clients to fully leverage the benefits of cloud technology.
With our dedicated support and expertise, clients can confidently navigate the complexities of cloud migration, knowing that they have a trusted partner guiding them every step of the way."
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
"At TVI, we're dedicated to providing top-tier quality assurance and performance services, ensuring the utmost reliability and efficiency for our clients. Our specialised team collaborates closely with buyers, meticulously analysing their objectives and conducting comprehensive assessments of their systems and applications. We then craft bespoke testing strategies tailored to their unique needs, leveraging cutting-edge tools and methodologies. Through rigorous testing across various scenarios, we pinpoint and address any potential issues, guaranteeing optimal performance before deployment.
We also offer ongoing monitoring and support to maintain peak performance, continuously optimising systems and applications to adapt to evolving demands. Our detailed reporting and analysis empower clients to make informed decisions, fostering confidence in their technology investments. With our expertise and dedication, we assure that your systems meet the highest standards, ensuring user satisfaction and driving towards key business goals.
In summary, our comprehensive approach to quality assurance and performance services ensures that clients achieve maximum reliability and efficiency, backed by our expert workforce and decades of public sector experience "

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • Tigerscheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
"At TVI, we specialise in providing expert support for cloud hosting or software services, with a focus on the solutions provided by our clients' organisations.
Our dedicated team collaborates closely with buyers to understand their unique hosting or software needs, ensuring that our support services are tailored to their specific requirements. We offer comprehensive assistance, including troubleshooting, maintenance, and optimisation, to ensure that our clients' cloud hosting or software services operate smoothly and efficiently.
Whether it's resolving technical issues, implementing updates, or optimising performance, our experienced team is committed to delivering timely and effective support.
Additionally, we provide proactive monitoring and regular assessments to identify potential issues before they impact operations, helping to minimise downtime and ensure continuous service availability. With our support services, clients can have confidence that their cloud hosting or software services are in capable hands, allowing them to focus on their core business objectives.
In summary, our specialised support services for cloud hosting or software ensure that our clients' systems operate at peak performance, maximising productivity and minimising disruptions."

Service scope

Service constraints
We are able to draw on a diverse, talented and flexible workforce that support this service, and therefore don't have any constraints to mention here

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We do not provide end user support services

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

As our social value offer, TVI can include either one or both of these offers at no additional cost (subject to separate Ts&Cs). Provision of ultra rapid Electric Vehicle Charging Points (EVCPS)
Our Social Value offer is in response to the declared environmental emergency, as well as providing a sustainable income stream that can be repurposed to the community for e.g. food banks, by providing access to LEC who will provide ultra-rapid EVCPs for free (provision of the equipment, installation and maintenance) to install on council assets.

Tackling economic inequality

As our social value offer, TVI can include either one or both of these offers at no additional cost (subject to separate Ts&Cs). Salary Finance debt aggregation service.
Our second Social Value offer is in response to the Cost-of-Living crisis affecting everyone by providing access to Salary Finance. Between 20-40% of local authority staff survive month to month on payday loans. Salary Finance will provide a free debt aggregation service for all staff on the payroll. This saves on average £2,000 a year in interest fees which is the equivalent of a £6,000 pay rise.

Pricing

Price
£275 to £1,865 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@triplevalueimpact.com. Tell them what format you need. It will help if you say what assistive technology you use.