New Verve Consulting

Atlassian Cloud

Future proof your business with our flexible Atlassian Cloud subscriptions. Atlassian Cloud delivers the power of collaborative tools such as Jira Software, Jira Service Management, and Confluence for agile, IT, and non-technical teams. Gain enterprise-grade security, compliance, and governance out of the box.

Features

• Products for all teams: Agile, DevOps, IT Service Management (ITSM)
• Jira Align, Jira Software, Jira Product Discovery, Confluence, Bitbucket
• Jira Service Management, Opsgenie, Statuspage
• Jira Work Management, Trello
• Centralised governance and enterprise-grade security with Atlassian Access
• An integrated ecosystem with thousands of marketplace apps
• Standard, Premium, and Enterprise product plans
• Sandbox for change management
• Robust mobile experience
• Robust APIs

Benefits

• Access to continuous innovation across new features, integrations and extensibility
• Eliminate downtime and achieve optimal performance for your teams
• Enterprise-grade security, compliance and governance
• Innovate faster through better collaboration, automation, and intelligent workflows
• Transform IT to deliver faster and collaborate effortlessly
• Create, collaborate, and organize all your work in one place
• Scale with confidence
• Transparent roadmap
• Pay in GBP to save costs and avoid currency risks
• Tiered (annual and 2-year) pricing with co-terming options available

£5 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@newverveconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

649045114577675

Contact

Tushar Singh
+441416749505
hello@newverveconsulting.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We provide Standard, Premium and Enterprise plans for Jira Software, Jira Service Management and Confluence.; ; Enterprise plans provide the most comprehensive feature sets including for data and insights, admin control, security, and compliance. Enterprise plans also provide the most robust support offerings and best uptime SLAs.; ; Refer to Atlassian's website for feature lists for each product and plan:; ; https://www.atlassian.com/software/jira/pricing; https://www.atlassian.com/software/confluence/pricing; https://www.atlassian.com/software/jira/service-management/pricing; ; Minimum order sizes apply for the following products. Minimums are based on the USD list price.; Trello: $5,000 ; Statuspage: $3,500; ; We can co-term end dates for multiple subscriptions excluding Bitbucket, Opsgenie, Jira Align, Statuspage, Halp and Trello.
• System requirements:
  • Microsoft Edge - latest stable version
  • Mozilla Firefox (all platforms) - latest stable version
  • Google Chrome (Windows and Mac) - latest stable version
  • Safari (Mac) - latest stable version
  • Mobile Safari (iOS) - latest stable version
  • Chrome (Android and iOS) - latest stable version

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer flexible SLAs. Our standard offerings are Standard and Premium. Standard = 9-5, Monday-Friday. Premium = 8-8, Monday-Friday. We provide weekend support at additional cost. Refer to our Cloud Support services for costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Slack as our web chat tool. Accessibility was evaluated by Slack’s internal accessibility team, 3rd party accessibility firms, expert testers & assistive technology users. There is guidance online on how to use screen readers with the Slack desktop app - https://get.slack.help/hc/en-us/articles/360000411963-Use-a-screen-reader-with-Slack-s-desktop-app.
• Onsite support: Yes, at extra cost
• Support levels: When you purchase an Atlassian Cloud subscription, you gain access to Atlassian support. The plan you purchase (Standard/Premium/Enterprise) dictates what SLA you will receive.; ; We recommend New Verve's support plans if you require dedicated SLAs with phone and on-site coverage. We also recommend our plans for flexibility: there are no limitations on what you can ask. ; - Local support; - Coverage for Atlassian products as well as third-party Marketplace apps; - Coverage for all of your users, not just admins or named contacts; - Solid SLAs; - Access to a 24-hour user-friendly service desk; - Telephone and remote support; - Insights and pro-active recommendations ; ; We provide two main service plans (refer to our listed service Atlassian Cloud Support). All prices are in GBP and are quoted exclusive of VAT. ; ; Each of our support plans includes a basic provision of support hours to cover your high priority needs. If you need additional help to set up, configure, and administer your Atlassian applications, you have the option to purchase additional support hours.; ; Standard (9-5, Monday-Friday, Standard SLA); Premium (8-8, Monday-Friday, Premium SLA)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided and included. Onsite and remote training can be provided on request and is subject to additional charges.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Backups can be exported in XML format.
• End-of-contract process: Only Atlassian Cloud subscriptions are in scope for this service listing.; ; Additional consulting, professional services, support, training, migration, and all other services are an additional cost.; ; At the end of the contract, you have the option to renew the subscription with New Verve or go to market with another vendor. Transfer of ownership is seamless.; ; Once your site has been deactivated (i.e. your site has been taken offline), you have two weeks to pay your outstanding quote or contact Atlassian to have the site restored before your data will be permanently deleted.; ; If you need to reactivate your Cloud subscription for any reason, let us know. Note that data backups for permanently deleted instances can sometimes be retrieved within the first month after your instance has been deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Native mobile apps are available on the App Store and Google Play for Jira, Confluence, and Trello. Refer to https://www.atlassian.com/mobile.; ; Otherwise, all apps are accessed via a web browser with optimized versions of pages displayed automatically on mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: All of Atlassian's REST APIs are documented via https://developer.atlassian.com.; ; REST APIs can be used to build apps for the applications, develop integrations or script interactions with the applications. Full read/write capabilities are available.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Full admin control is available for power users for adjusting application and project settings, including workflows, processes, screens and fields, branding, security, and user management. ; ; Additional Marketplace apps can be installed and configured to extend the native capabilities of the applications.; ; Depending on your specific needs, we can also help automate processes to enable you to save time and increase productivity. Our automation solutions are build in three main ways:; 1. no-code solution: using native automation capabilities; 2. scripting: using apps such as Scriptrunner to write Groovy scripts that leverage the underlying REST APIs.; 3. bespoke plugin: using the Atlassian Connect or Forge platforms to develop a brand new plugin; ; Finally, we can also help you build complex business intelligence reporting solutions. It's possible to import and aggregate data from multiple sources including the Atlassian products themselves, SQL databases, and REST endpoints. Once imported, the data can be stored in a multi-dimensional OLAP cube, from which reports are then be built.

Scaling

• Independence of resources: Atlassian partners with Amazon Web Services (AWS)—one of the leading Cloud computing services in the world—to deliver SaaS applications around the globe.; ; Our Jira and Confluence Cloud offerings currently run out of AWS presences in multiple regions including the UK, US, EU, and Asia-Pacific. ; ; The architecture is multi-tenant, which means a single instance of the software and its supporting infrastructure serves multiple customers. Customers share the software application and a single database, but each tenant's data is isolated and remains inaccessible to other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Native audit logs are available in the applications. ; ; Advanced site analytics are available with Confluence Premium. Analytics gives site, space, and page-level reports with insights on content, views, and users. Admins can report on project progress, team involvement, and popular content. Teams can create better pages, take action when co-workers need reminders about important updates, and archive outdated pages.; ; Atlassian Analytics provides powerful data analytics for Cloud Enterprise customers of Jira Software, Jira Service Management, and Confluence.; ; There is also a wide range of 3rd party apps and integrations available for Business Intelligence - e.g. eazyBI, Google Analytics etc.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: https://www.atlassian.com/trust/security
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Various native exports are available for exporting data - CSV and XML.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • JSON (REST API)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • REST API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Dependent on customer needs.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Dependant on subscription plan (Standard, Premium or Enterprise). https://www.atlassian.com/enterprise/support-services; ; Standard Cloud subscriptions come with standard support with local business hours.; ; Premium Cloud subscriptions include a 99.9% uptime SLA, unlimited storage, and 24/7 support with one hour response times for critical issues.; ; Enterprise Cloud subscriptions include 99.95% uptime SLA, unlimited storage, and 24/7 Enterprise support.
• Approach to resilience: Platform-wide Availability and Redundancy is achieve via multiple geographically diverse data centers. Atlassian's resiliency practices are based on SOC2, ISO 27002 and ISO 22301. Key principles guiding the Disaster Recovery (DR) Program include:; - continual improvement. Atlassian strives to ensure our improvements to resiliency grows through operational efficiencies, automation, new technologies and proven practices.; - assurance through testing. With regularly scheduled testing and continual improvements, Atlassian are able to keep our DR Program at an optimum.; - dedicated resources. Atlassian has dedicated teams to ensure their customer-facing products get the attention they need to make the Disaster Program possible. Atlassian has people on the ground to support their steering committee, risk assessments, business impact analysis, and testing.; ; In addition, Atlassian's cloud infrastructure is implemented with industry-leading services such as Amazon Web Services, resulting in optimal performance with redundancy and failover options globally.
• Outage reporting: Service availability status is published in real-time via status.atlassian.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Access is by username and password. ; ; Atlassian Access is an optional recommended product which provides an enterprise-wide subscription for enhanced security and centralized administration that works across every Atlassian cloud product used at your organization including Jira Software, Jira Service Management, Confluence, Bitbucket, and Trello.; ; - SAML SSO; - Enforced 2FA; - User provisioning (SCIM); - Active Directory sync (with Okta, Azure, OneLogin, and more); - API token controls; - Security integrations (CASB)
• Access restrictions in management interfaces and support channels: All access is based on individual user accounts with password protection. There are various other options depending on customer requirements for restricting access - natively via the applications or via 3rd party Marketplace apps.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: COALFIRE CERTIFICATION
• ISO/IEC 27001 accreditation date: 21/01/2022
• What the ISO/IEC 27001 doesn’t cover: The certificate scope comprises the Information Security Management System (ISMS) also referred to as the Atlassian Trust Management System supporting the operations underlying the Atlassian Cloud offering. The cloud offering comprises Jira Cloud, Confluence Cloud, Bitbucket Cloud, Bitbucket Pipelines, Trello, Opsgenie, Jira Align, Statuspage, Jira Service Management (JSM), Halp, Data Lake, Forge, Insight, and Compass as well as the microservices used to deliver these applications. ; ; These activities are governed by the implemented controls in accordance with the; organizational Statement of Applicability, which further extends to the additional controls defined within ISO/IEC 27018:2019. The organizational scope includes the Legal, Talent, Policy, Procurement, Trust, Workplace Experience, and Workplace Technology teams affecting the ISMS.; ; https://www.atlassian.com/trust/compliance/resources/iso27001
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/03/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: This is subject to change. Please refer here: https://cloudsecurityalliance.org/star/registry/atlassian/
• PCI certification: Yes
• Who accredited the PCI DSS certification: Optus Cyber Security Pty Limited
• PCI DSS accreditation date: 01/06/2018
• What the PCI DSS doesn’t cover: Subject to change. Please refer here: https://www.atlassian.com/trust/compliance/resources/pci-dss
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27018; SOC 2; SOC 3; FedRAMP; PCI DSS; VPAT 508; GDPR; HIPAA
• Information security policies and processes: Atlassian - ; ; Atlassian complies with ISO/IEC 27001 and has established a rigorous security management program, including the development and implementation of an Information Security Management System (ISMS). Atlassian systematically evaluates information security risks, has comprehensive controls to address risks, and has implemented an overarching audit and compliance management process to ensure that the controls meet needs on an ongoing basis.; ; New Verve - ; ; We have a formal policy in place for the business and it can be forwarded on request. It applies to all Partners, Employees and Suppliers to New Verve, contractual third parties and agents of New Verve who use New Verve IT facilities and equipment, or have access to, or custody of, customer information or New Verve Consulting information. Our policy is governed internally and responsibilities are reviewed every 6 months.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Refer to https://www.atlassian.com/trust/security/security-practices#security-philosophy.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Atlassian has in place a multi-faceted approach to vulnerability management that relies on a combination of both automated and manual processes. ; ; Automated methods include network scans, continuous external asset discovery, container image scans, open source dependency scans, and AWS configuration monitoring.; ; Additional avenues that are combined with automated scans include a bug bounty program (Bugcrowd), customer and user reports, external penetration testing, and Atlassian's product security team.; ; A formal security bug fix policy is transparently published.; ; https://www.atlassian.com/trust/security/vulnerability-management
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: For Atlassian's Cloud products, please refer to https://www.atlassian.com/trust/security/security-practices. ; ; For New Verve practices, please refer to our Information Security Policy. Full processes are available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Refer to Information security policy

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We made environmental sustainability a key part of our agenda by publishing a new Environmental Strategy in April 2023. ; ; Over the course of 2024 and 2025, this will result in a number of key actions including the publication of a new environmental policy and setting clear objectives for emissions reductions in our business.

  Covid-19 recovery

  Since the pandemic, we committed to multiple improvements in workplace conditions. ; ; We decided in 2022 to move permanently to a remote-first future, closing our office in Clydebank and as a result:; - facilitating flexible working schedules that enable people to work in ways that suit their personal needs (as agreed with teams);; - having a work-from-anywhere policy that enables people to work from wherever and whenever they like (as agreed with teams).; ; As part of this shift, we introduced the ability to work from a 'pay as you go' office service via Spaceworks, so that people have opportunities to meet up and work together face-to-face if deemed of value to the teams involved.; ; To enable home working, we published a new home working policy outlining our responsibilities as a business but also those of staff. We also made it formal policy to allocate homeworking vouchers worth £300 to enable every staff member to purchase additional equipment to facilitated improved home working. This policy also provided guidance on wellbeing and the importance of staying connected, maintaining a health home routine, and taking advantage of wellbeing content provided by the company.; ; More recently (in late 2023), we published a formal 'togetherness' strategy which looks at various short- and mid-term solutions to encourage more cross-team collaboration such as office days, team-building exercises, and guidance on how to ‘connect’ with colleagues.; ; The pandemic also resulted in us maturing our approach to mental health and wellbeing, with the formal publication of a 'wellbeing' strategy and we implemented various changes, including the appointment of a formal wellbeing champion, the development of an awareness campaign, monthly surveys, ongoing enablement/training, a new hub of digital content and a monthly forum with our Exec team to discuss insights, progress, and actions.

  Equal opportunity

  New Verve is committed to the principle of equal opportunity in employment. ; ; As a business, we actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone at New Verve to reach their potential.; ; New Verve has to hold itself accountable for its own diversity and this is reflected in one of our core company values: collaborate as one diverse team. Not only is it a moral obligation to ensure a diverse and open environment, but it also benefits us as a team.; ; In December 2022, a formal DE&I strategy was published, focusing on how we recruit more diverse individuals, emphasise the importance of diversity to our team, and provide relevant enablement. We appointed a DE&I champion in 2023 with the key responsibility to promote an inclusive and fair work environment.; ; Currently, within our permanent team, 40% of our employees identify as female. As part of the tech industry, we know more still needs to be done in creating a gender balance and we hope our contributions as a small company can help to proactively address the issue.; ; We provide a range of training as part of employee onboarding ensuring that employees are able to:; - understand unacceptable behaviours at work.; - understand our Bullying and Harassment Policy.; - understand the Equality Act.; - understand types of discrimination.; - be aware of best practices for promoting a diverse and inclusive workplace.; - understand our Equality, Inclusion and Diversity Policy.; ; Finally, despite not having a legal obligation to do so, we published a modern slavery statement and policy internally in late 2023. As part of our policy, we carry out an anti-slavery risk assessment for all suppliers.

  Wellbeing

  New Verve's success is underpinned by a healthy and productive team; if everyone feels valued and supported, we'll ultimately achieve much more as a collective. ; ; Beyond the clear economic benefits for New Verve and the wider community, we have a moral responsibility to address and manage workplace mental health and wellbeing.; ; We published our first mental health and well-being strategy in 2023 and implemented various changes, including:; - appointing a formal mental health and well-being champion;; - the development of an internal marketing plan for raising awareness (still in development);; - well-being surveys (via BambooHR) to gauge how people are feeling each month;; - enablement for staff at all levels to raise general awareness and to equip people with skills in this area;; - a new well-being hub with a range of digital content (via Perkbox) and webinars;; - a monthly well-being forum with the Exec to discuss insights, progress, and actions.; ; Our well-being champion is key to the successful delivery of our strategy, responsible for developing our internal and external awareness campaigns in collaboration with the Marketing team. They also promote wider participation in specific initiatives (e.g. through wellness days) and well-being events. Finally, they identify new opportunities to improve the physical and mental well-being of everyone at New Verve.; ; We also believe in the importance of community giving. Following the publication of our Community Giving strategy in May 2022, our community champions have worked hard to promote the importance of local community involvement. Our volunteering platform, onHand, gives people an easy way to get involved in their local communities as well as contribute to reducing CO2e reductions. Last year, we increased the number of paid volunteering days for staff from 1 to 2 per year.

Pricing

• Price: £5 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Unlimited free plans available for Jira Software, Jira Work Management, Jira Service Management, Confluence, Trello, Bitbucket, Opsgenie, and Statuspage.; ; Limited to 10 users or 3 agents for Jira Service Management, 2GB storage, and reduced features.; ; https://www.atlassian.com/software/free; ; 30-day free trial available to Standard and Premium plans.
• Link to free trial: https://www.atlassian.com/software/free

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@newverveconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.